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Author Topic: You call the customer  (Read 3735 times)

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sadunbar

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Re: You call the customer
« Reply #15 on: April 10, 2013, 09:45:22 AM »
Quote from: Chains on April 09, 2013, 09:01:02 PM
This would not sit well with me no matter who called me.

Who's bike?  A friend?
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Buy early

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Re: You call the customer
« Reply #16 on: April 10, 2013, 09:52:39 AM »
I'd probably just hand the client a blank check and hope he spent some of it with me.
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Charlie

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Re: You call the customer
« Reply #17 on: April 10, 2013, 10:21:59 AM »
No amount of $$$ can make that OK!
Not Cool!
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Ironhorse

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Re: You call the customer
« Reply #18 on: April 10, 2013, 11:26:08 AM »
Okay,... I'll start the call.


Ring,....ring,....,ring,.....

"Hello....."
"Mr. Wilson,....this is HD service calling about your bike. I've got some good news, and some not so good news."
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Eagle Eye

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Re: You call the customer
« Reply #19 on: April 10, 2013, 11:33:07 AM »
Big OUCH!!!! :nixweiss: :nixweiss: :nixweiss:  Definately an awe CHIT moment! Would be worse if someone was unable to get out of the way though...
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MNTransplant

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Re: You call the customer
« Reply #20 on: April 11, 2013, 10:50:24 AM »
It would make it Easy to install the "Oil Bud" oil cooler before picking it up!!!
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MNTransplant

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Re: You call the customer
« Reply #21 on: April 11, 2013, 10:56:16 AM »
Quote from: MNTransplant on April 11, 2013, 10:50:24 AM
It would make it Easy to install the "Oil Bud" oil cooler before picking it up!!!
One thing for sure! someone would be picking up the guy who dropped it before i picked up the Bike!!
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B.A.

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Re: You call the customer
« Reply #22 on: April 11, 2013, 11:09:36 AM »
Actually, I'm surprised it doesn't happen more often.  Wait.  Strike that remark!  :nixweiss: :huepfenlol2:
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mr_magoo

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Re: You call the customer
« Reply #23 on: April 11, 2013, 11:17:41 AM »
Happens more than you think, had a buddy who dropped his at home in his shop.  Lets say it took a while to get it back upright while causeing as little extra damage as posible.
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longlast

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Re: You call the customer
« Reply #24 on: April 11, 2013, 03:09:31 PM »
Quote from: E-Skunk on April 10, 2013, 07:46:04 AM
That is what ratchet straps are for!

                   X2 there, don't understand why they didn't  :nixweiss:

       Thought it was bad enough seeing mine on it's side  :'(. But to see it in a shop in that position,.. "go loopy"




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Tannehill Kid

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Re: You call the customer
« Reply #25 on: April 11, 2013, 09:47:44 PM »
Now that SUCKS :o
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willyB

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Re: You call the customer
« Reply #26 on: April 12, 2013, 04:34:15 PM »
Minimally, that's a $7,500 mistake. The whole bike will need the be repainted to make the color and graphics. That alone could be an easy $5,000.

Maybe as high as $10,000!

Mistakes happen but Holy Cow!
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tweeter13

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Re: You call the customer
« Reply #27 on: April 30, 2013, 09:29:38 PM »
Wouldn't be surprised if they just waited for them to come in and tell them it was like that when you brought it in.  He he he.   That's when I would actually jump over a counter and choke someone.  But a strait up shop would spare no expense to make it right and have a pretty nice ride for them while its in the shop.  Plus a little extra credit toward some free service work to keep their business hopefully.
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TinSpinner

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Re: You call the customer
« Reply #28 on: April 30, 2013, 10:38:58 PM »
I don't know what I would do if that were my bike. I had a maintenance tech dump a forklift off his lift truck once at my shop and I darn near blew a gasket (the Irish in me). If it had been my bike, or even my truck, there would be assault charges I'm sure. Need to work on that I guess.
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evilmikehoo

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Re: You call the customer
« Reply #29 on: May 01, 2013, 07:07:13 AM »
Quote from: willyB on April 12, 2013, 04:34:15 PM
Minimally, that's a $7,500 mistake. The whole bike will need the be repainted to make the color and graphics. That alone could be an easy $5,000.

Maybe as high as $10,000!

Mistakes happen but Holy Cow!

Just the front fender of my springer was over $1200!!!!
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