To reach a figure of $10,000 I would assume that every chrome plated part on the bike would have to be defective, ............
That $10000 work order includes $6,000 for a new engine as the finish is ruined + $1,000 install.
It's not all cut and dry. HD chrome comes from several factories. I'd have to prove every part from a different run was defective. As different factories and countries are involved, The consider that I am the common denominator. The cover is the cause. The Bike lived in a garage with a 2009 and a 2005. The other 2 were a little dusty.
I don't have the luxury of having a temperature, humidity controlled garage. I've only had a garage at all for 2 years. When snow melts, the floor of the garage can get wet.
It can't have splashed up because I've ridden in torrential rains where parts of the bike just don't get wet.
I have a few 'lemon' lawyers who want to take the case, but something seems unethical (not that HD is showing any sign of moral or ethical responsibility).
I was a fool to spend $37k on a bike (although the locking saddlebags and trunk are sweet). I don't really even like chrome. The ABS is kind of creepy. The nav system is an accident waiting to happen. And for that kind of money the sound system is just OK. There's room for full range 6" speakers in the fairing and a decent amp. And I don't need to worry about dropping a bike with a $4k paint job.
And with all the union dispute stuff, I'm sure my letter could easily get lost. But I had a phone number saved just by chance, and found an article that says you should ask if they have a dispute resolution and arbitration department. I did, and it was surprising how quickly the attitude of the person on the phone changed.
She said she'd get ahold of their consumer affairs department, and while she's at it, will give them a copy of my letter.
I brought the bike to a dealer for a recall, and they do a walk around and the tech said it looks perfect, and when he gave me the form to sign I said not on your life, and made him write down all the defects.
And today's question: is the FLHTCUSE5 axle cap billet, cast or something else? it cost ~$35. Is that each or a pair. Whats the difference, except about $20?
To those who think that a crapload of chrome is nothing like sitting in a puddle of oil by the side of the road. I couldn't agree more, but isn't it a shame that quality is an outdated concept, and salespeople who have knowledge of what they are selling are a rarity. And it's always the other guys fault.
Believe it or not, there are companies who take pride in their products, and will go to any length to satisfy a customer, even if the customer is a whining a'hole. The dealer where I bought my bike represents the antithesis of that.
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Topic: From V-Twin lover to CVO Nightmare (Read 10126 times)