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[Uncle Fester]

Is anyone else having problems with ordering from Surdyke?

I tired placing an order with them last month.. about $700+ of parts. Computer crashed when I was trying to complete payment, and then spent weeks trying to get someone to answer the phone or reply to my emails so I could give them some money! I received two notifications to the effect of "we will call you to complete the transaction". No one calls, and every time I called them, I got a "we're out to lunch" voicemail, even at 3 in the afternoon! And then they just straight up cancelled the order.

So I decide to give them one more shot; they've been trouble-free in the past. But my order still hasn't been processed after two days, and they're still not answering the phone. What the hell's going on in Missouri?

[VaEagle]

Found this thread by doing a search :

http://www.cvoharley.com/smf/index.php?topic=70205.0

[Rio]

I never had any issues.  I thought they were a little slow processing the transaction but that never bothered me because I usually buy chit when the bike is sitting during the winter months and I'm not in a hurry.  Once the processing delay is done, shipping has been quick, prices and returns were simple.  Some reason processing CC transactions seemed slower than other retailers?  Still my preferred online store.

[FLY-DOG]

I've placed 3 separate orders in the last 2 weeks for over $2,000 worth of stuff. Fast delivery, 20% off and no errors on my orders.  I'm placing another sizable order tomorrow; so far I've never had a bad experience with them.  I always look up the part numbers ahead of time in my model specific parts catalog or the HD P&A catalog and know what I want before I call to speed up the process....it reduces errors too if you look up your own part numbers, not just with Surdyke but with any dealer.

[1sharprdkg]

Never had a problem like yours. I had ordered a rainsuit for my wife and it was canceled by them last month due to the item being discountined. But some other smaller orders went without a hitch. 

[SE-5]

Fly-Dog does it right!  I too do this, but only deal with Tri-County. Don't appreciate poor or slow service and there are plenty of places that appreciate the business by providing good service.  Not knocking the subject dealership, just making a general assesment.