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Author Topic: WHIM and no Sound through Headset  (Read 782 times)

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Tearitin

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WHIM and no Sound through Headset
« on: August 14, 2021, 03:47:32 PM »

I have a brand spanking new 2021 Ultra Limited CVO.  I have been able to get the headset to pair to the bike but I can't get any sound to come out of it.  I did switch everything to headset in the configuration menu.  I was also able to finally get apple play to come up after updating the radio to the latest software version.  Are there any recommendations or ideas to get the sound to come through the headset?  Harley is a little bit of a drive and really want to avoid the service center and wasting time if I can help it.
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KGB

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Re: WHIM and no Sound through Headset
« Reply #1 on: August 14, 2021, 04:07:10 PM »

I have a brand spanking new 2021 Ultra Limited CVO.  I have been able to get the headset to pair to the bike but I can't get any sound to come out of it.  I did switch everything to headset in the configuration menu.  I was also able to finally get apple play to come up after updating the radio to the latest software version.  Are there any recommendations or ideas to get the sound to come through the headset?  Harley is a little bit of a drive and really want to avoid the service center and wasting time if I can help it.

Frist thing would be to check the software of the headsets and update if needed, you stated that you set the sound to come through the headset, the only other thing is to make sure the headset volume is turned up in the Boom and on the headset, on the headset when you turn the dial to make it louder, it will beep when its all the way up.
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KGB

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Re: WHIM and no Sound through Headset
« Reply #2 on: August 14, 2021, 04:15:57 PM »

Also this might help, I thought I saw another post on this with a 2021, looks like its a known problem.

https://www.cvoharley.com/smf/index.php?topic=123193.0
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2018 MITM Eureka Springs
2018 WV GTG
2018 Maggie Valley GTG
2019 MITM Eureka Springs
2019 Maggie Valley GTG
2020 Maggie Valley GTG
2021 WV GTG
2021 Maggie Valley GTG
2022 Ohio GTG
2023 1/2 Maggie Valley GTG

Tearitin

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Re: WHIM and no Sound through Headset
« Reply #3 on: August 14, 2021, 04:36:51 PM »

That describes the problem perfectly
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Bobs14Limited

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Re: WHIM and no Sound through Headset
« Reply #4 on: August 14, 2021, 09:08:36 PM »

Didn't your dealer not update, pair and charge the headset before you took delivery????
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spence

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Re: WHIM and no Sound through Headset
« Reply #5 on: August 16, 2021, 06:53:58 AM »

In the wireless setup screen where it shows you Rider Enabled/Disabled and Passenger Enabled/Disabled, make sure Rider is on Enabled.  I couldnt get sound through mine either, then I switched that and the radio comes through the headset.
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