Rode over to 'the dealership' and just got back. The conversation went like this:
The dealership service guy number 1 (young guy in his twenties - always smiles and seems interested in bikes; heretofore referred to as 1): May I help you?
me: Yes sir I'm here about the...(interrupted)
1: The breakout recall? (he either remembered me from before since we have talked about bikes or saw me on my bike when I got there).
me: Yes sir. The fuel g...(Interrupted)
1: Unfortunately we have no idea what we are supposed to do to fix it yet. But I can take your info down and call you when we get the recall notice from Harley. What's your last name?
me: It's ...(interrupted by Service guy number 2 as he walked past me and stopped next to me - an older guy in his 50's- I have NEVER seen him smile, not once! Heretofore referred to as 2)
2: We have no info on the recall so we can't do anything on the bike. You need to wait until you get a letter from Harley before you come over.
me: I think I have a number. I think it's 0115 - Let me...(interrupted - So I use this time to whip out my iPhone to get on the forum and give him all the info on this thread)
2: It's actually 0155.
me: so you have heard about it.
2: Just the number. That's not the number we need.
me: I have other numbers right here...(open the forum - go to my bookmarks - bring up this thread)
2: (while he is walking away) You need to wait until you get a letter from Harley. Everyone just listens to the folks on TV make a big deal out of recalls and rushes over here before we even get a chance to figure out what we need to do.
me: Ahhh. I got the info from other members on the CVOharley forum. I am planning to ride 500 miles down to NC to visit friends in May so I am hoping to have this...(I look up and realize 2 has lost interest and is walking towards the empty parking lot and away from pesky customers - or in this case pesky customer as I am the only one in the service area).
1: Did you get a letter from Harley yet?
me: To be honest I have not paid attention to the mail over the past week. Maybe I did. It's just not a problem I can ignore. Here, let me show you what Harley says (I pull up this thread and try to show him the info pasted here by dahsen. He does not look at it.)
1: Just wait until you get the letter.
me: Ahhh... (1 starts staring at the monitor in front of him - I realize I am dismissed - So I crawl away).
How it could have gone:
1: How may I help you?
me:yes I'm here for the recall on my bike - a CVO BO - regarding the fuel gauge.
1: You are owner number x to report the problem. Unfortunately we don't have the info yet to do anything about it. Please give me your name and I will put you on the list and call you as soon as we get the info to arrange for the necessary work to be done.
me: Great! my name is... I'll wait until I hear from you then.
I know. I am too demanding as a customer.
So, I have no info, do not have the letter, and wasted their time trying to find out if and when I can have this taken care of. But I enjoyed the heck out of riding the bike back and forth. So it wasn't all bad.
There!!! I feel better already telling you guys about the wonderful service and communication skills of 'the dealership' I bought the bike from.
Now, back to the regularly scheduled programs...
Cam
Author
Topic: HD CVO BREAKOUT 2013-2014 RECALL (Read 16434 times)