Topic: complaint about new FLHXSE build (Read 10140 times)

mcriderone · « **on:** January 29, 2010, 10:33:50 PM »

here go's...previous bike was a 2005 night train...which i still have..
quality sucks on my new bike i picked up week,was looking it over,getting ready to install new exhaust.
found heat shield on front pipe loose,bolt holding clamp on crossover pipe too short going into bracket..no treads.
also note,,,whats up with the missing chrome fasteners...
Hand controls are chrome ,,but fasteners holding them on are unfinished???
Lower fork legs are chrome but fasteners holding on brake calipers are unfinished
Back rest support bolts are unfinished going through chrome bracket
starter is black?...why??? the rest is gray.
disc brake..rear...is old style...not floating...doesn't even match the front...some old stock laying around?
hydraulic lines are not the diamond lines..there the cheap ones...and the clutch lines are black.???huh.
all for $30,999.....
I'm sure ill find more...my fx is more quality product at $13,500 than this
unhappy street glide owner

JCZ · « **Reply #1 on:** January 29, 2010, 11:38:56 PM »

I'm going to ask the question that I think the other 22 people that viewed this before me are wondering.......why did you buy a SESG if you're unhappy with it?

While it's not "perfect" and we all feel that there's room for improvement, it's a far cry from back in the days of panheads and shovelheads. Back then we would have just been happy to have a bike that didn't leak and one that didn't fling chain lube all over everything.

Fastners aren't a big deal but this bike should have definately came with a tour pack, leg fairings, and chrome wheels! But then again, those are things that already make mine stand out from most of the others.

CVOTequila · « **Reply #2 on:** January 30, 2010, 02:16:59 AM »

Quote from: JCZ on January 29, 2010, 11:38:56 PM

I'm going to ask the question that I think the other 22 people that viewed this before me are wondering.......why did you buy a SESG if you're unhappy with it?

While it's not "perfect" and we all feel that there's room for improvement, it's a far cry from back in the days of panheads and shovelheads. Back then we would have just been happy to have a bike that didn't leak and one that didn't fling chain lube all over everything.

Fastners aren't a big deal but this bike should have definately came with a tour pack, leg fairings, and chrome wheels! But then again, those are things that already make mine stand out from most of the others.

Agreed JC, I would never have purchased my SESG if I wasn't in love with it.....even when it was stock!! I, just as many other folks on this site, have made several modifications to improve it, but I loved this bike from the get-go. Perhaps mcrider, you haven't had the opportunity to ride the bike much, but when you do, you will find that this bike (stock) if pretty fast off the line, it corners very well, it is just as nimble as can be, it is well balanced, and on top of all of this, it just flat out looks like a HD CVO. If after putting in some time in the saddle, you still don't like this bike....I would suggest selling her on this site.....it will be outta your hands before you know it. Hell, I might even give you an offer!!!!

grc · « **Reply #3 on:** January 30, 2010, 10:08:03 AM »

Come on guys, mcriderone isn't the first person who bought a bike without spending a month analyzing it and test riding it first. I remember being highly pizzed with my SEEG right after I bought it, and wishing I had kept my previous bike instead. That was based on lousy quality, though, not the features.

There are other threads that were started right after the first SESG was purchased that complained about many of the same items. The MoCo jacked up the price and eliminated many of the features that earlier CVO's had as standard equipment, figuring the SG was so popular that folks would pay extra for a stripped CVO without noticing. Case in point, the cheap mirrors, the lack of lowers, the obvious fastener issue, the hydraulic lines, wheels, garage door opener, etc.

People often get caught up in the excitement and make purchase decisions they later regret. It's so common they actually have a name for it, it's called "Buyer's Remorse". Fortunately, if a buyer determines very early on that they aren't happy, they can usually unload the product without losing a massive amount of money, especially in the case of the Touring CVO's. Getting the trade-in back is a different story, however.

Jerry

BLM777 · « **Reply #4 on:** January 30, 2010, 10:48:20 AM »

"CAVEAT EMPTOR" ...... or "Let The Buyer Beware". Very common doctrine spanning centuries of advising the purchaser to inspect the goods they're purchasing.

My guess is that none of the items mentioned in starting this thread mysteriously appeared after the sale.

JCZ · « **Reply #5 on:** January 30, 2010, 11:26:30 AM »

Quote from: BLM777 on January 30, 2010, 10:48:20 AM

"CAVEAT EMPTOR" ...... or "Let The Buyer Beware". Very common doctrine spanning centuries of advising the purchaser to inspect the goods they're purchasing.

My guess is that none of the items mentioned in starting this thread mysteriously appeared after the sale.

Exactly my point Brian......thank you.

I was on the front side of getting my 04 SEEG the same as I was the 10 SESG. In both cases, I'd only saw the web site photos and only one (of each) in person, before taking possession of mine. While the SEEG had so much more, I can remember thinking "it's missing so much that they should have done". Having said that, I never regreated for a second of buying that bike. The same applies for me on the SESG.

For somebody who just took possession and complain.......when there's been plenty of opportunity to see all of them in person as well as the hundreds (probably thousands) of personal real life photos posted on the net......I just don't understand. Did he not look at the bike prior to writing that check?

Again, when I start thinking in the direction of the glass half empty, I remember back when I wished I could get it to just stop leaking oil.......hell, even more recently with the EVOs, just to get it to quit blowing head gaskets every six thousand miles. Then I remember, the glass isn't half empty, it's half full. I hope he's able to get there in short order. If not, I hope that he's able to find somebody that wants that bike bad enough that he can get most of his money back right now.

There was a point in my life when I bought a Goldwing......just because it was so much faster. I had that bike about three months and went back to riding Ultra Classics. I could give you a list of what that bike was lacking. And issues......jump on a Honda forum or a BMW forum and read about the issues. You can read about them in Motorcycle Consumer News. HD doesn't have the monopoly on quality issues.

RedDevil · « **Reply #6 on:** January 30, 2010, 12:29:33 PM »

I remember thinking the only thing I was disappointed that my SESG didn't have when I purchased it was braided clutch and brake lines and the fact that it didn't come with the upgraded audio system and XM as standard, like in the SEUC. (Definitely didn't care that the GPS didn't come standard). As far as fasteners and such, no Harley has ever come with chrome fasteners, that's always something that's left up to the buyer. (A lot of folks go with marine stainless steel instead of chrome when they replace the fasteners). With the exception of what I mentioned above, I got exactly what I expected a CVO Street Glide to be. I didn't expect lowers or a tour pak as then it wouldn't be a Street Glide, but just another Electra Glide and I might as well have bought another SEUC. One of the selling points to me was the contrast wheels over all chrome....I love those, especially on the Spiced Rum color that I have. I think the contrast wheels were put on the SESG with the Spiced Rum color in mind. I do agree that the contrasts don't look as good on the blue and red, but the all-chrome ones, IMO, look absolutely terrible on the Spiced Rum. But that's one of the reasons the MoCo doesn't put "everything" on their CVO's, it still, just like buying a regular line HD, leaves room for personalization.

Ron Hawkins · « **Reply #7 on:** January 30, 2010, 01:23:21 PM »

I aggree that HD leaves us room to make these our own,but it also sounds like a" Monday" build.

Ron in ICT

BLM777 · « **Reply #8 on:** January 30, 2010, 01:24:42 PM »

Quote from: Ron Hawkins on January 30, 2010, 01:23:21 PM

I aggree that HD leaves us room to make these our own,but it also sounds like a" Monday" build.

Ron in ICT

Sounds more like a dealer's sloppy PDI ....

Fired00d · « **Reply #9 on:** January 30, 2010, 10:08:22 PM »

PDI - Pre Delivery Inspection

Ride Safe,
Fired00d

CVOTequila · « **Reply #10 on:** January 30, 2010, 11:30:13 PM »

Hah- I was wondering what the chit PDI was..............

StreetDog · « **Reply #11 on:** January 30, 2010, 11:48:19 PM »

I absolutely love mine, bolts and nuts and cables wouldn't change my mind !

Snowrdr · « **Reply #12 on:** January 31, 2010, 12:57:57 AM »

All I have to say to the author of this post is that since you seem to have so many complaints, I sure as he$$ hope you didn't buy it.

I frankly look at the laundry list of sniveling and if you are a "unhappy street glide owner" as you claim, well its not H-D's fault your sniveling falls after your purchase, maybe your eyes should have been open when you opened you wallet with your "tinker bell" list of issues and complaints. Geez just think, you would not be sniveling on a forum with happy Street Glide owners like myself. Get over yourself

JCZ · « **Reply #13 on:** January 31, 2010, 05:42:39 AM »

Hey guys, he's entitled to his opinion even if we don't understand it. That is until he implys that the SESG quality is something below an an 05 Night Train. That bike isn't even in the same league, let alone the same class.

hdbrad03 · « **Reply #14 on:** January 31, 2010, 07:43:44 AM »

The reason the hardware aren't chrome is the DOT requies that critical fastners cannot be chromed from the manufacture. It will always be the owners responsibilty to chrome. Just add it to you wish list.

Every Harley I have purchased has never remained stock more than 30 minutes after landing in my garage. Get over it and let the mods start. The SESG is a great platform to start from.

Brad

Wheelsnkeels · « **Reply #15 on:** January 31, 2010, 08:24:09 AM »

Quote from: mcriderone on January 29, 2010, 10:33:50 PM

here go's...previous bike was a 2005 night train...which i still have..
quality sucks on my new bike i picked up week,was looking it over,getting ready to install new exhaust.
found heat shield on front pipe loose,bolt holding clamp on crossover pipe too short going into bracket..no treads.
also note,,,whats up with the missing chrome fasteners...
Hand controls are chrome ,,but fasteners holding them on are unfinished???
Lower fork legs are chrome but fasteners holding on brake calipers are unfinished
Back rest support bolts are unfinished going through chrome bracket
starter is black?...why??? the rest is gray.
disc brake..rear...is old style...not floating...doesn't even match the front...some old stock laying around?
hydraulic lines are not the diamond lines..there the cheap ones...and the clutch lines are black.???huh.
all for $30,999.....
I'm sure ill find more...my fx is more quality product at $13,500 than this
unhappy street glide owner

As most of you know I love my SESG but all the items MCRIDER listed are valid. All issues I had to accept when I bought it he didnt mention the seats that dont fit either.

Give the new member a break!!

With a little saddle time he'll be glad he bought it/ Hell I'm even starting to like the contrast wheels and that's a major change for me.

The MOCO did not put their best effort into the finishing touches on this CVO as they did with the 09 Road Glide. That was much better execution as to finish IMHO.

Still roll her out in the sun jump on and twist the throttle and hold on. There will be a smile on your face quickly!

grc · « **Reply #16 on:** January 31, 2010, 11:00:19 AM »

Quote from: Snowrdr on January 31, 2010, 12:57:57 AM

All I have to say to the author of this post is that since you seem to have so many complaints, I sure as he$$ hope you didn't buy it. I frankly look at the laundry list of sniveling and if you are a "unhappy street glide owner" as you claim, well its not H-D's fault your sniveling falls after your purchase, maybe your eyes should have been open when you opened you wallet with your "tinker bell" list of issues and complaints. Geez just think, you would not be sniveling on a forum with happy Street Glide owners like myself. Get over yourself

Been drinking the Kool-Aid, have we? Obviously you are one of those Harley "faithful" who think Harley does no wrong and therefore any criticism should be met with disdain and ridicule. I'm sure the current out-of-touch management at Harley loves you.

I recommend you take a little of your own advice, and "get over yourself". And since you are obviously the final arbiter of what is good and what isn't on a SESG, I suggest you go find all those previous posts that have been made in many different threads by many different people about these same issues, and accuse those folks of "sniveling" and having "tinker bell" lists of issues as well. After all, you don't want to appear to be picking on just one person, people might think you're a jerk.

Jerry

Lucky88 · « **Reply #17 on:** January 31, 2010, 01:45:48 PM »

Quote from: mcriderone on January 29, 2010, 10:33:50 PM

here go's...previous bike was a 2005 night train...which i still have..
quality sucks on my new bike i picked up week,was looking it over,getting ready to install new exhaust.
found heat shield on front pipe loose,bolt holding clamp on crossover pipe too short going into bracket..no treads.
also note,,,whats up with the missing chrome fasteners...
Hand controls are chrome ,,but fasteners holding them on are unfinished???
Lower fork legs are chrome but fasteners holding on brake calipers are unfinished
Back rest support bolts are unfinished going through chrome bracket
starter is black?...why??? the rest is gray.
disc brake..rear...is old style...not floating...doesn't even match the front...some old stock laying around?
hydraulic lines are not the diamond lines..there the cheap ones...and the clutch lines are black.???huh.
all for $30,999.....
I'm sure ill find more...my fx is more quality product at $13,500 than this
unhappy street glide owner

This may be a little off the subject. I was installing a harness for my battery tender the other day. I removed the seat, removed control module, and next to the upper battery tray I see a part plugged into a harness, surprisingly the part label said " Assembled in China "

Is this normal? I thought all parts were assembled in US....

Boatman · « **Reply #18 on:** January 31, 2010, 01:50:15 PM »

Quote from: hdbrad03 on January 31, 2010, 07:43:44 AM

Get over it and let the mods start. The SESG is a great platform to start from.

Brad

Well said Brad.

My wife would like a SESG also, but we (like JC's Terrie) have some much money in the 09 FLHX we will keep it. Would have to start over again with the SESG..

Fired00d · « **Reply #19 on:** January 31, 2010, 01:50:27 PM »

Quote from: Lucky88 on January 31, 2010, 01:45:48 PM

This may be a little off the subject. I was installing a harness for my battery tender the other day. I removed the seat, removed control module, and next to the upper battery tray I see a part plugged into a harness, surprisingly the part label said " Assembled in China " Is this normal? I thought all parts were assembled in US....

The end product (bike) is, but the components of the bike are assembled all over with a lot of them being overseas (China). Unfortunately this is the norm for a lot of products we purchase these days. Cheap labor to produce the products means more profit for the end seller.

Ride Safe,
Fired00d

murphy · « **Reply #20 on:** January 31, 2010, 02:14:31 PM »

I think the author has a good point, and that fact that he feels comfortable enough to share his gripes with the likes of us speaks volumes to how far along the site has come.

Problem is that we have grown accustomed to an expensive product being thrown together like a piece of crap... but we accept it as a requirement (read right of passage) of belonging to a brand name loyal group.

Bottom line is that until more guys like him stand up, we are still going to be paying too much for carelessness and garbage.

This is one of the reasons why my current HD will be my last.

Thanks for the info on the non-chrome fasteners, I wasn't aware that it was a DOT thing.

If we get a chit product from McDonald's we return it right away for our $2.39 back... so why are we so accepting when we fork out 35k?

RedDevil · « **Reply #21 on:** January 31, 2010, 02:37:02 PM »

Quote from: murphy on January 31, 2010, 02:14:31 PM

I think the author has a good point, and that fact that he feels comfortable enough to share his gripes with the likes of us speaks volumes to how far along the site has come.

Problem is that we have grown accustomed to an expensive product being thrown together like a piece of crap... but we accept it as a requirement (read right of passage) of belonging to a brand name loyal group.

Bottom line is that until more guys like him stand up, we are still going to be paying too much for carelessness and garbage.

This is one of the reasons why my current HD will be my last.

Thanks for the info on the non-chrome fasteners, I wasn't aware that it was a DOT thing.

If we get a chit product from McDonald's we return it right away for our $2.39 back... so why are we so accepting when we fork out 35k?

The only way you get back at any company, so to speak, is to not buy their product. I personally don't feel like I got a piece of chit from the MoCo and knew up front before I bought it, that it wasn't going to have everything on it that I wanted. It's been that way with HD since I can remember...that's nothing new. It's up to each individual to determine what's acceptable to them for what they're paying. Everybody knows, or should know, that there isn't a motorcyle manufacturer out there that makes a bike that has everything on it you'd expect for whatever price...if there was, there'd be no need for parts and accessories or aftermarket parts manufacturers. Let's face it, the after sale P&A is a big money maker for all of the motorcycle industry, not just Harley. I've had Honda and BMW, and neither of those bikes came with everything that I expected (or wanted) on them. Everybody's different in what they want and expect for what they pay. It's impossible to please everyone.

BLM777 · « **Reply #22 on:** January 31, 2010, 03:11:18 PM »

FOR SALE: My Last Harley Davidson

Guess this has actually turned out to be a productive thread. It's sorted out the "nay sayers" and "last timers" for HD bikes and opened the door for the folks with brand loyalty, smiles and those finishing off the factory platform bikes for their own, individual pride of ownership.

Might be time to start a Selling Thread entitled For Sale: My Last Harley Davidson .... and allow the Kool Aid drinkers and HD faithful to bid on these ill-assembled, junk, garbage, overpriced, unfinished, poorly painted machines with bad motors from a mismanaged company with terrible dealers and no support. Overpriced HD Motorclothes can be included in the same package.

I'll bid .... love the taste of the Kool Aid, especially on resale .....

Wheelsnkeels · « **Reply #23 on:** January 31, 2010, 05:30:44 PM »

Don't care who ya R That's FUNNY

mcriderone · « **Reply #24 on:** January 31, 2010, 06:06:24 PM »

not sniffling...just blowing off steam about fit and finish...I'm from the days when your Harley ran by miles you have on it and how it was leaking oil.
i accept all your comment...except from you yuppie scum.
oh...how you like your tool kit ..made in Tiawan..*&^%..what about Snap ON or ?
maybe they need to get rid of the gold key and fancy cover and put more site into..chrome starter,floating rear disc,satellite radio,led fron turnsignals
lets buy American made and start acting like Americans and have pride it what we do and make.
thats why i wear Danner boots and not made in china Harley boots..common...

CVOStreetglide · « **Reply #25 on:** January 31, 2010, 07:26:27 PM »

Like many here, I am a very long time rider and purchaser of new Harleys--26 to date. I currently own a 2006 Destroyer VRXSE and a 2010 CVO Street Glide FLHXSE.

In my experience, I agree that the 2010 CVO Street Glide is both one of the best motorcycles I have owned and at the same time has the distinction of having the most issues of all of the 25 other new Harleys I have owned. I posted my experiences in the Street Glide Issues topic thread so I won't repeat them here.

Using a proactive approach, I have resolved everything but the paint issues. The resolution to this problem is awaiting approval from the Harley Zone Representative to replace the parts (now going on 3 weeks).

This issue in my experience, is one that wouldn't be detected in the inspection process during the paint preparation process. It needed to "surface" like it has in about 3 months after painting.

However the lessons learned here for Harley should be directed to the lack of use of rubber gloves and/or a final wiping process to remove finger prints and oil from the surface prior to painting.

The second part in my assessment is attributed to the current financial straits the Motor Company is in that requires approval from a Harley representative for all paint issues that are returned under warranty.

With the reduction of these people on their payroll, its kind of like the old days in the wild west that required waiting for the circuit judge to show up in town before a trial can be held.

At this point I have no idea when I can expect approval and the parts will show up. I'll provide more updates for the benefit of others who may experience this issue as I receive more information.

I think we will all agree with this example that newer buyers as opposed to long time buyers would become disenchanted and would not buy another product from Harley. Longtime buyers like me may agree that you remain diligent and ride it out.

When this issue is resolved, I believe there won't be any more issues to resolve and I'll continue enjoying this bike as most all of you are.

Parts and Upgrades agree that we CVO Street Glide owners should have received the upgraded radio.

I also agree with the assessment that the lowers and tour pack are not part of the Street Glide's intended design. But they are part of one of the other touring platforms.

Some who elected to add these parts may have received a better value if they had purchased the CVO Ultra and made it somewhat a Street Glide.

However, in the end personalization of your bike is your business and your option. I believe it's a huge part of the fun with this hobby. I know I enjoy it. But it is an expensive "mistress" to say the least.

I appreciate the opportunity to rationally exchange views about these issues and riding experiences.

DABB · « **Reply #26 on:** January 31, 2010, 07:47:10 PM »

Well said CVOStreetglide.

Hawg · « **Reply #27 on:** January 31, 2010, 09:03:01 PM »

I have a SESG on order and have noted all the quality and warranty problems everyone else has experienced with their bikes. Thank you all for the incite into the minor deficiencies that can be addressed by the Moco with pressure from the consumer and dealers alike.

you won't see me canceling my order on what I believe to be the best production Harley to date.

CVOStreetglide · « **Reply #28 on:** February 01, 2010, 01:40:26 PM »

It is interesting to me that the torque specs weren't followed in a very large percentage of bolts and fasteners on my bike. As I mentioned in my previous post, I took the service manual and torqued everything to the printed specs in the manual one section at a time.

Since this was a hand assembled model it troubled me that so little attention was paid to the fasteners and the correct torque specs.

I have had more thought on the "co-mingling" of CVO's into the standard assembly line and offer the following:

While at the Corvette Assembly Plant in Bowling Green (I like to go there occasionally) I watched the standard Corvettes travel down the assembly line along with an occasional Z06. The same dilligent attention was paid to both "In The Line" and the cars seemed to pass all of the final tests. So in the case of Harley, in my mind, going forward as it was pointed out in a earlier post, it just may be a good thing if CVO's are handled in a similiar manner if the quality goes up.

We will all see won't we?

DABB · « **Reply #29 on:** February 01, 2010, 05:00:14 PM »

Ah, Bowling Green, the motherland.

Hawg · « **Reply #30 on:** February 01, 2010, 09:09:02 PM »

Quote from: mcriderone on January 31, 2010, 06:06:24 PM

not sniffling...just blowing off steam about fit and finish...I'm from the days when your Harley ran by miles you have on it and how it was leaking oil.
i accept all your comment...except from you yuppie scum.
oh...how you like your tool kit ..made in Tiawan..*&^%..what about Snap ON or ?
maybe they need to get rid of the gold key and fancy cover and put more site into..chrome starter,floating rear disc,satellite radio,led fron turnsignals
lets buy American made and start acting like Americans and have pride it what we do and make.
thats why i wear Danner boots and not made in china Harley boots..common...

Thanks for the boot info I have been looking for a quality boot, we can get Red Wing boots up here (Canada) but the Made in USA selection is limited.

mcriderone · « **Reply #31 on:** February 03, 2010, 10:31:03 PM »

AllensFasteners.com is the place to buy chrome fasteners cheap...im replacing my unfinished to match the chrome.
keep the rubber side down

Pete · « **Reply #32 on:** February 11, 2010, 09:20:54 PM »

I am not going to knock anyone for their opinion. But I do have a story, last March and sold my Road King that I spent five years customizing and bought a BMW 1300GT. I'm not talking the big touring rig here but the sport Grand Torismo - got the helmet with the phone in it the bluetooth gps the whole freaking thing and I'm here to tell ya THAT BIKE WAS A PIECE OF chit! Controll switches failed on both sides - push start and nothing happens, hit a directional and again nothing happens, it was bad. BMW did not even tell folks of the problems until a few months after the bike hit the market because they did not have the parts literally stranding people all over the country. They still have fueling problems causing the bikes to stall out - there is even a NTSB recall. Think we Harley guys have problems? Take a little trip over to Kbikes.com and listen to the BMW crowd. We would never tolerate that level of issues. I came to my senses and sold the thing as fast as I could. Bought my Blue sight unseen and love the bike.
Its not perfect I have some stuff that I had to deal with and some adds to make it mine but all in all I really can't complain. The thing I like the best about my CVO is not the paint or the wheels or any of the stuff that I added up to justify the 31k for me it's the way it drives. The 110 is pretty incredible you have to admit the powercurve is just right and its incredibly smooth. Nothing is perfect but we really are better off than we would think.

MKW · « **Reply #33 on:** February 11, 2010, 11:56:08 PM »

Quote from: Pete on February 11, 2010, 09:20:54 PM

I am not going to knock anyone for their opinion. But I do have a story, last March and sold my Road King that I spent five years customizing and bought a BMW 1300GT. I'm not talking the big touring rig here but the sport Grand Torismo - got the helmet with the phone in it the bluetooth gps the whole freaking thing and I'm here to tell ya THAT BIKE WAS A PIECE OF chit! Controll switches failed on both sides - push start and nothing happens, hit a directional and again nothing happens, it was bad. BMW did not even tell folks of the problems until a few months after the bike hit the market because they did not have the parts literally stranding people all over the country. They still have fueling problems causing the bikes to stall out - there is even a NTSB recall. Think we Harley guys have problems? Take a little trip over to Kbikes.com and listen to the BMW crowd. We would never tolerate that level of issues. I came to my senses and sold the thing as fast as I could. Bought my Blue sight unseen and love the bike.
Its not perfect I have some stuff that I had to deal with and some adds to make it mine but all in all I really can't complain. The thing I like the best about my CVO is not the paint or the wheels or any of the stuff that I added up to justify the 31k for me it's the way it drives. The 110 is pretty incredible you have to admit the powercurve is just right and its incredibly smooth. Nothing is perfect but we really are better off than we would think.

I like the way you think Pete. The CVO SG is my 5th HD counting my wifes bikes and it is my 7th overall. This is the best bike I have owned hands down-JMO. Lets not knock folks for speaking their mind regarding how their experience with the bike and/or MoCo. What I have liked about this site is that there are so many voices with different perspectives and thats good.

JCZ · « **Reply #34 on:** February 12, 2010, 11:04:57 AM »

Quote from: Pete on February 11, 2010, 09:20:54 PM

I am not going to knock anyone for their opinion. But I do have a story, last March and sold my Road King that I spent five years customizing and bought a BMW 1300GT. I'm not talking the big touring rig here but the sport Grand Torismo - got the helmet with the phone in it the bluetooth gps the whole freaking thing and I'm here to tell ya THAT BIKE WAS A PIECE OF chit! Controll switches failed on both sides - push start and nothing happens, hit a directional and again nothing happens, it was bad. BMW did not even tell folks of the problems until a few months after the bike hit the market because they did not have the parts literally stranding people all over the country. They still have fueling problems causing the bikes to stall out - there is even a NTSB recall. Think we Harley guys have problems? Take a little trip over to Kbikes.com and listen to the BMW crowd. We would never tolerate that level of issues. I came to my senses and sold the thing as fast as I could. Bought my Blue sight unseen and love the bike.
Its not perfect I have some stuff that I had to deal with and some adds to make it mine but all in all I really can't complain. The thing I like the best about my CVO is not the paint or the wheels or any of the stuff that I added up to justify the 31k for me it's the way it drives. The 110 is pretty incredible you have to admit the powercurve is just right and its incredibly smooth. Nothing is perfect but we really are better off than we would think.

I said it elsewhere in this forum.......go to the BMW or the Goldwing forums and you'll find many unhappy owners with lists of complaints about their bikes. HD doesn't have a monopoly on it. By the way, we're just closing a lemon law claim on our 2006 BMW sedan. The Ultimate Driving Machine, but they're taking it back and giving us our money back.

The moral of this statement is that the best have issues. Harley is the best (IMO) but it has areas they could improve.

GaLonghair · « **Reply #35 on:** February 12, 2010, 07:20:25 PM »

Just remember, if they were perfect when we got them, we couldn't have so much fun making them our own!

And I'm on my 5th (and best CVO)

CVOTequila · « **Reply #36 on:** February 13, 2010, 01:14:56 AM »

Quote from: JCZ on February 12, 2010, 11:04:57 AM

I said it elsewhere in this forum.......go to the BMW or the Goldwing forums and you'll find many unhappy owners with lists of complaints about their bikes. HD doesn't have a monopoly on it. By the way, we're just closing a lemon law claim on our 2006 BMW sedan. The Ultimate Driving Machine, but they're taking it back and giving us our money back.

The moral of this statement is that the best have issues. Harley is the best (IMO) but it has areas they could improve.

Well said JC.......

Wheelsnkeels · « **Reply #37 on:** February 13, 2010, 05:14:18 PM »

Quote from: JCZ on February 12, 2010, 11:04:57 AM

I said it elsewhere in this forum.......go to the BMW or the Goldwing forums and you'll find many unhappy owners with lists of complaints about their bikes. HD doesn't have a monopoly on it. By the way, we're just closing a lemon law claim on our 2006 BMW sedan. The Ultimate Driving Machine, but they're taking it back and giving us our money back.

The moral of this statement is that the best have issues. Harley is the best (IMO) but it has areas they could improve.

Took back my neighbors 2003 BMW 745IL and replaced it with a 2007 525 less than a year later year they took back the 525. He's done with Beemers?

Never had any trouble with my 2006 BMW X5 but I'll stick with Mercedes!

TIF2 · « **Reply #38 on:** February 19, 2010, 02:45:57 AM »

Funny -

Everyone defend's the build quality ... unless it involves the seat. Too freakin' funny!

http://www.cvoharley.com/smf/index.php?topic=41251.0

All the other issues (as you've stated) are just YOUR problem for feeling a bit "let down".

Riiiiight.

Crazy how folks can support nothing more than a perspective ...
By the way ... I just did $400 to re-chrome stuff that was the best H-D culd do (stock stuff).

porthole · « **Reply #39 on:** February 19, 2010, 09:43:12 AM »

Quote from: CVOStreetglide on January 31, 2010, 07:26:27 PM

use of rubber gloves and/or a final wiping process to remove finger prints and oil from the surface prior to painting.

They are still doing this

CVOStreetglide · « **Reply #40 on:** February 19, 2010, 01:36:10 PM »

Quote from: porthole on February 19, 2010, 09:43:12 AM

They are still doing this

It took the HD Factory Rep about 2 minutes to see what I posted here. He then authorized the dealer to order the replacement parts. So we'll see what the next batch brings......

I'm happy though because sh... really does happen and it will hit each and every one of us sooner or later.

I am thinking that the real issue is when it does, will the vendor/business step up and do the right thing. In my experience Harley has always done that for my rides. So that's why I am a life long customer....26 new ones and counting.

Regards

spada84 · « **Reply #41 on:** February 19, 2010, 04:05:51 PM »

Quote from: CVOStreetglide on February 19, 2010, 01:36:10 PM

It took the HD Factory Rep about 2 minutes to see what I posted here. He then authorized the dealer to order the replacement parts. So we'll see what the next batch brings......

I'm happy though because sh... really does happen and it will hit each and every one of us sooner or later.

I am thinking that the real issue is when it does, will the vendor/business step up and do the right thing. In my experience Harley has always done that for my rides. So that's why I am a life long customer.

Regards

So, HD DOES read our forums?!?

CVOStreetglide · « **Reply #42 on:** February 19, 2010, 04:29:16 PM »

Quote from: spada84 on February 19, 2010, 04:05:51 PM

So, HD DOES read our forums?!?

I have NO idea whether HD reads this forum.

I made an appointment with the factory rep at a dealer he was going to visit in his normal schedule so I could get the process of obtaining replacement parts started ASAP.

The other way is go to the dealer, argue with them, agree to disagree and then ask for the factory rep who may not be in the area for another month or so. I just cut the process off at the pass since virtually none of the paint warranty parts are being replaced these days without a factory rep approval.

ON THE OTHER HAND--I am also a member of a V-Rod Forum and have owned 2 of those monsters. On one occasion we members were discussing what the new models would look like and the usual speculation was taking place. One member said "he happened to have the correct inside information directly from a HD Factory employee". I responded that if he did get the information from that person they would be either fired or shot!!

The next day I had a reply posting just below mine from "Willie "G" himself saying that I was correct. So who knows who is lurking around these sites.....

Regards

SBB · « **Reply #43 on:** February 19, 2010, 04:37:19 PM »

Quote from: spada84 on February 19, 2010, 04:05:51 PM

So, HD DOES read our forums?!?

Maybe the rep does, maybe he doesn't, but I have had conversations with the HD employees that do the shows and they all say the same thing.
"We look at CVOHarley all the time."

Now IMHO reading the site and giving a poop as to what our concerns/issues are appears to be a totally different matter.

But I have to say this, we love our Harley's even when the Motor Company doesn't appear to care about us.
What makes CVOHarley so successful is the friends, the knowledge and the experience of the members that helps each of us deal with the issues that the Motor Company refuses to deal with.

SBB

Rooster · « **Reply #44 on:** February 20, 2010, 02:22:29 PM »

Very well said Chip

Billyb · « **Reply #45 on:** February 26, 2010, 05:58:13 PM »

don't like the bike sell her and go buy yourself a Toyota

good luck with that

sugarbear20 · « **Reply #46 on:** April 06, 2010, 11:46:37 AM »

Quote from: Hawg on January 31, 2010, 09:03:01 PM

I have a SESG on order and have noted all the quality and warranty problems everyone else has experienced with their bikes. Thank you all for the incite into the minor deficiencies that can be addressed by the Moco with pressure from the consumer and dealers alike. you won't see me canceling my order on what I believe to be the best production Harley to date.

This forum is like all others if you read the threads first you will never buy anything. The threads aren't necessarily bad just some people griping about something they feel they should have got. Sometimes people fall off the deep end when they get wound up. Again not all bad. I enjoy going over the bike and checking things because I know the moco or dealer missed part of it nothing is perfect. just my .02
ps a lot of good info here too

Author Topic: complaint about new FLHXSE build (Read 10140 times)