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[BDMastiff]

So, the chrome ring that sits under the gas cap is pealing.  My bike is only 1 year old.  I showed it to the service manager at the dealership and he said it was covered under warranty.  Two weeks later I was told that it would take him 45 minutes to order the part and it only cost $12.00.  He told me to go inside and buy it.

Now, this dealer has been great to me.  I paid under MSRP for my CVO Road Glide and they do a lot of free stuff for me.  I've been out riding  with the owner and I know a lot of the family.  They're genuinely great people!  The service manager & I have a good relationship but we've never been friends.

Do I say something?  What would you do?

[Fired00d]

Say something.

 
Ride Safe,
Fired00d
 

[FLHTCUSE7]

Tell him to order the part or he can spend $12 if he is to lazy.

That's what I would say.

[CVO Aqua-Glider]

Definitely ask why?

[sadunbar]

Tell him to order the part or he can spend $12 if he is to lazy.

That's what I would say.

Yep...  Good answer...   

[110tHunDer]

 
WTH would it take 45 minutes to order a part?

[grc]

"Two weeks later I was told that it would take him 45 minutes to order the part and it only cost $12.00.  He told me to go inside and buy it."

That makes no sense.  If the parts department has one available for you to "go inside and buy it", then he doesn't have to order one now does he?  Something is either getting lost in translation, or this guy is f'ed up.

The bike and the part are covered by the factory warranty.  Tell him you want it repaired and paid for by Harley, not you.  Period.

Jerry

[mjb765]

I agree with everyone here.........if you can go in and buy it, then he can warranty it!

[dlaws01]

Keep your mouth shut and go in and buy the part for $12.  Thank God that it was that cheap and that it wasn't worth getting into a pissing contest with the dealer over $12.  You could say something but I'm willing to bet it will cost you 10 fold down the line if you do.    

[2k]

Keep your mouth shut and go in and buy the part for $12.  Thank God that it was that cheap and that it wasn't worth getting into a pissing contest with the dealer over $12.  You could say something but I'm willing to bet it will cost you 10 fold down the line if you do.    

Agree with dlaws, they are wrong and there is no-way around that. However, for 12 bucks and they have always treated you top notch, load that twelve $'s in your gun for later. Who knows what that SM is up to. Might go to the owner and say " see I told you he didn't deserve special treatment!!!

[owl893]

Momma used to say "choose your battles wisely son".  You don't need a twelve dollar fight right now, even if, in principle, you are right. Keep the powder dry in case you need it later.

OWL

[martys]

Now I may be wrong  but the way I an interpreting what the SM has said is ... The part is $12 and the " install will be 45 min." ... If that is the case you could be looking at a bill of nearly $ 100     I would just mention that he said it was under warranty originally   

Just my 2 cents  (but then again we don't use penny's anymore in Canada)

Marty

[grayghost731]

Keep your mouth shut and go in and buy the part for $12.  Thank God that it was that cheap and that it wasn't worth getting into a pissing contest with the dealer over $12.  You could say something but I'm willing to bet it will cost you 10 fold down the line if you do.    

     Not Worth the Fight!      You already said they do other stuff free       12$ is NOTHING!   to keep the waters calm 

[05Train]

Let me make sure I understand this....

Your bike is under warranty.  Your service writer said he'd take care of your warrantied problem.  After two weeks, the service manager hadn't taken care of the problem.  After not taking care of the problem, your service manager told you to go buy the part.

And this dealer has been great to you?

[grc]

Harley owner's usually wind up paying through the nose to fix Harley defects, first by handing over a couple grand for a service contract and then by spending a couple grand for the "Harley Tax" to make the bike run as well as the competition does right out of the crate.  At what point do you guys decide to stand up for your rights?  Yes, the part is only $12.  Many of us have justified to ourselves spending a lot more than that to fix defects rather than fight with a dealer and the MoCo, but in the long run we just made it easier for those folks to continue to sell us crap and treat us like chit.

Anyhow, before I'd just meekly walk over to the parts counter and buy a part to replace a defective one that's definitely a warranty concern, I'd at least have a chat with that SM and make him explain exactly why he's being such an ass.  If this guy was really as good as the OP says he has been to him, he wouldn't be pulling this chit.  What has changed, and if the OP caves on this what will this SM try to pull on him next time?

To each his own, but in my opinion there comes a time when we have to stand up for our rights and not just let people take them from us without a fight.  Maybe for the OP this is the time, and maybe it isn't.  Only he can answer that question.

Jerry