I'M THE OP. LET ME CLARIFY A 2 THINGS...
#1. I was a bit short with my words when I said it would take 45 minutes to order it. Specifically, he said it would take 45 minutes on the phone to push the warranty through.
#2. He said to go inside and buy it. I did. The part was not in stock and they had to order if for me.
Also, I've decided to keep quiet about it. I'm not wimping out but this is not a battle worth fighting. The dealership has been good to me. The owners are also MY customers and do business with me outside of the motorcycle world. The service manager can sometimes be difficult but he's usually great with me and everyone deserves to have a bad day. I can't see reaming him over $12.00. Yes, he is wrong. Yes, he is unmotivated to assist in this case. Yes, I feel kind of jipped but the world is not perfect.
Thank you everyone for your opinions.