have often heard simmilar, depending on what you are trying to replace you may be able to try the it fell off while riding excuse ( no part to return ;) )
I thought of that idea, but it's the general issue that's got me irked. Look at an example: let's say you scrape your left floorboard to the point that it's noticeable. Your bike is only a few months old and you decide that you would like to replace it and try not to scrape the new one. Well, you get it and you scrape it up even worse and decide that you want to put the original back one, since it's not quite as bad. You decide that it's not worth replacing these floorboards with new ones every few months. But Harley says you can't keep your old ones, even though you just paid full price to replace them. Again, I think that's a load of crap.Floor boards and mirrors are not VIN protected. You can order those just as any other part. The only difference might be, that CVO's may have a new "collection" a bit earlier than it is available for general release. So a little patience may help.
Suppose you decide to replace your mirrors because you put a little scratch on one. Then you get new mirrors and drop your bike, and really screw up the same mirror. At some point, you just say "I'll live with the little scratch" and put the original back on. Harley won't let you do that? Where did they get the power to do something like this?
I would like to get the screamin eagle decal that the US get on their bikes as standard ( on the tail pack lights ) but it`s real hard to get or impossible.I have ordered those for my '08 SEUC and also now for the new '09 SEUC. No problem at all, took one day longer than the painted set for the lights. Your dealer should be able to get them for you!
... on another hand they are saying you can't keep something you've paid for.
Okay, d00d.... but if this was a w....ty replacement, you only paid for one (1)! They're taking back the bad one and leaving you with the good one. In this particular case, that is no different than any other w....ty replacement.I think we are saying the same thing. :nixweiss: I don't think that is right either.
On the other hand, if I *pay* out of pocket to replace a part, I won't be too happy about surrendering the part being replaced. In this case, I paid for both of them...
Floor boards and mirrors are not VIN protected. You can order those just as any other part. The only difference might be, that CVO's may have a new "collection" a bit earlier than it is available for general release. So a little patience may help.
The typical VIN protected parts are the parts which say "CVO", "Screamin' Eagle", "110", or similar and the parts painted in CVO specification colors. I can live with that.
Ride safely,
Louis
I had the same issue trying to buy a new air cleaner for my bike. I could buy everything except the logo in the center of the unit which said CVO 110, to get that part I had to have an old part to turn in or a police report which said it was stolen. Other wise the dealer was on the hook for 5K just as your dealer told you...Their justification was that they did not want other people using the CVO parts on non-CVO bikes to make them look like the CVO....Sad but true situation.
But I can replace any part on my bike with a non-CVO part and sell the CVO part to anyone, and there's nothing they can do to stop that. I think it's not only kind of ridiculous, but I don't remember signing anything that says that I agree to give them back a part if I replace mine with the same one. Something about this just doesn't seem legal.
Who knows, it probably isn't legal. But legalities haven't stopped the MoCo in the past from trying to force people to use their products for maintenance, or from denying warranty coverage over bogus "modifications" or alleged abuse. They seem to have a corporate philosophy of doing as they please and forcing the consumer to fight them. Until someone actually does fight them over this policy nothing will change.
I can see requiring a dealer to submit the VIN number the part is being ordered for, to prevent dealers from stocking restricted parts and selling them to anyone walking in off the street, but that doesn't insure the parts won't get into the hands of the wrong folks. As much as I hate to say it, there probably are a few dishonest Harley dealerships out there that would just use any CVO VIN to order parts they would then sell to anyone off the street. As some have discussed on this site in the past, people have used other folks VIN's to order parts for their non-CVO bikes. Without sending the original part back, I don't know of a way to control this. If anyone has a better idea to control the so-called exclusive parts, please submit it here and directly to the MoCo. In the meantime, feel free to sue them when they won't sell you a part unless you give them the old one. Until someone does so, they will continue to do as they see fit.
btw, you could always remove the subject part and then ride over to the dealer and try to convince them the part fell off. It would be a little tough to do with a fuel tank, but a badge from an air cleaner or tour pak could fall off or be stolen quite easily.
Jerry
yes my outer fairing had to be replace also,how or wear was yours bad,mine was in the silver and a chunk of the pinstrip was gone :o and the silver was bleading through the dark silver,gray marble color.I now see that mine wasn't the only one ;) my fairing also went back no if ands or buts
jon
Most of the parts that are "restricted" would be ones that you can't get from the P/A book that specifically belong to the CVO/SE bikes. When my bike was only a few weeks old the orange tape/paint that is in the derby cover saying "Screamin' Eagle" started peeling off. The MoCo replaced the part under warranty, but I had to turn the old part back in (was given the same reason as the original post in this thread). So I guess it all depends on how you look at it... on one hand they are trying to keep the CVO/SE parts exclusive to the CVO/SE bikes that came w/them... on another hand they are saying you can't keep something you've paid for.
:pumpkin:
Ride Safe,
Fired00d
:fireman:
Interesting. Jim recently ordered the Screamin Eagle derby cover for Terrie's bike. Didn't have to turn the old one in. When I wrecked my bike they replaced much of the chrome parts and all the paint, tank, etc. and it was all given back to me in boxes (the same boxes that the new parts were shipped in). Of course there wasn't going to be anybody putting that on a bike again. Maybe photos of the parts (showing all the damage) sufficed. It would certainly be cheaper than shipping all the parts back.:nixweiss:Does it say "Screamin' Eagle" or "Screamin' Eagle 103"? The ones our our bikes says "Screamin' Eagle 103"
But then again........I wonder if dealerships do that just to resale the take offs on ebay or craigslist, to custom painters, etc.. :nixweiss: :nixweiss:
Just yesterday I was tried to order a new front fender and a left rear fender support for my 04 SED and was told I had to turn in the old parts WHEN I PLACED THE ORDER....then 6 - 8 weeks delivery....so what am i supposed to do....drive around without a fender for two months?...THATS RIDICULOUS...Although the dealer was offering a 20% discountNow that's a first.... you may want to check with another dealer I'll have to call that BS. I've had restricted parts replaced and they were ordered and upon arrival/install the old parts were kept.
I can understand the rationale of restricting specific SE parts, but it's very frustrating when you can't purchase an SE part for an SE motorcycle.
I bought a 2009 SE Road Glide, then spent a pile of money buying a docking kit, 2 up detachable Tour Pak mount, King Tour Pak, rear speakers, premium Tour Pak rack, and the auxiliary tail/brake light kit for the Tour Pak. I then try to purchase a Screamin Eagle insert for between the lights on the Tour Pak. The Parts Manager at a local dealer tells me that I CAN'T buy the insert because it's a restricted SE part number. I politely tell him that I have a Screamin Eagle motorcycle and that I can provide a serial number, and that I can bring in my bike to prove it. I am told that because my $40k Screamin Eagle Road Glide didn't come with a Tour Pak, I can't buy the part.
This is UNBELIEVABLE!!!!
Can you get someone with an SEUC order one under their VIN?
:devil:
Jenni did not require me to turn in My 2003 SE Deuce Gas Tank to buy a new one...it is still in the box actually!I was dealing with a local Calgary Harley dealer and he refused.
/Bill
Just yesterday I was tried to order a new front fender and a left rear fender support for my 04 SED and was told I had to turn in the old parts WHEN I PLACED THE ORDER....then 6 - 8 weeks delivery....so what am i supposed to do....drive around without a fender for two months?...THATS RIDICULOUS...Although the dealer was offering a 20% discount
I had the same issue trying to buy a new air cleaner for my bike. I could buy everything except the logo in the center of the unit which said CVO 110, to get that part I had to have an old part to turn in or a police report which said it was stolen. Other wise the dealer was on the hook for 5K just as your dealer told you...Their justification was that they did not want other people using the CVO parts on non-CVO bikes to make them look like the CVO....Sad but true situation.