So they are having to build less, having more trouble selling what they are building, having to send pissing off so many people who, then, won't buy their next generation of bike from Harley Davidson.
I have to make two comments here.
First, hasn't it been part of the HD mystique for generations now, that folks keep buying them again and again, regardless of all their faults? How many of us right here are repeat HD owners? Hey, I, myself, came from the bad old days of British bikes. But I gotta tell you, I have less and less motivation to spend my evenings and weekends fixing broken stuff these days. Especially stuff that breaks before it's time and cost a bunch to begin with.
As long as HD has been making V-twin bikes, they should have it down perfectly by now.
Second is more about that current generation of owner and the next one(s). If the current generation of owner comes back, fine, but if they don't that's OK with the MoCo as well, because the MoCo is trying to figure out how to capture the next generation of owners. Not any more baby boomers. This is a problem, though because they need to figure out how to get Generation X and Y buyers to buy HD. The same people who grew up not even considering American cars/bikes because Japanese ones were more reliable, cheaper to buy and trouble free. They've got our money, but the next generation might not be so easily pleased. They might actually expect Honda-like quality for their $20-$30K and that's a problem for HD.
It might be that HD is right on the seam between their past and their future. The past being that HD people would always buy whatever the MoCo built, however they built it. The future being much higher expectations from future buyers.
The HD of twenty years from now might look very different. It might have to, to survive.