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Custom Vehicle Discussions => CVO™ Street Glide® => Topic started by: Mano on October 12, 2011, 06:28:47 PM
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When I was at the dealer and we were discussing the on going problem with the amp. problem I asked if there was anyone else who had this problem......they said no. Then I went on to tell them that there is about 50 bikes that i know of. I told them that I did not want to insult them but i was going to download this thread and bring it in with my bike so maybe we all can learn from the information that is here. The one thing they suggested is that if we had the build date of these 50 bikes maybe we can determine if there was a bad run of amps depending if the dates are close together. I have gone threw this thread and there are 46 of us so far. Below are all 46 names from the original thread 100 WATT AMPLIFIER ON SCREAMING EAGLE STREET GLIDE that was started by Signbird1.
If you know your BUILD DATE please add it or email me the date and I will add it to the master list.
BAD AMPS
GOOD AMPS
1. Mano - November 15, 2010.
2. Signbird1
3. Aduare78 - LincolnUSA - ?
4. Panhead Jimmy -
5. Warpig - August, 2010
6. Apehanger
7. Mjholden -
8. Natiutexen -
9. Trahog - July, 2010
10. Flhxse2 - October, 2010
11. Poopy -
12. Barefoot3zk5 -
13. Bartbanks -
14. Sierramadre -
15. Skillet - August 4, 2010
16. Evenflo -
17. Welshman - August, 2010
18. Dadkids -
19. Dave H. - September, 2010.
20. Copout221 -
21. Msemersky -
22. Fatybaggernknox -
23. Willy B. - August, 2010
24. Shadied -
25. Nbomar -
26. Nuckelhead -
27. Rocketmanspc -
28. Rodgersd -
29. Ranger -
30. Samule -
31. Happyman -
32. Bbrown -
33. The Lonewolf -
34. Dereck - April, 2011
35. Duff -
36. Gradford -
37. David G. - August, 2010
38. Jt Ozy - October, 2010
39. Murphy -
40. Billkup -
41. 2 Disturbed - April 11, 2011
42. Rhodsman -
43. Glank - September, 2010
44. Johnnyrock - July 23, 2010
45. ? -
46. Kirk -
47. Fly - December, 2010
48. Black Diamond - August 18, 2010
49. Unbalanced - February, 2011
50. Stever - August, 2010
51. Harleyrph - ?
52. Rocrider50 -
53. Intrepidguy -
54. Vinnieee - April 28, 2011
55. TheLoneWolfPack -
56. AzSparky - February, 2011
57. Rogzy -
58. Harleybar7 - October 9, 2010
59. Wayne G. - February 17,2011
60. HarleyRPM - August 24,2010
61. Aaazdaddy - August 2010
62. ALA FLHXSE2 - October 2, 2010
63. OlDog - July, 2010
64. Gtaboyz - April 2011
65. DeuceBG - March 17,2011
66. Mr. P - May 2, 2011
UPDATED June 17, 2014.
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is this just for problem bikes??? I haven't had any problem with the amp in 4000 miles, but if you remind me where the build date is I can list mine as a "no problem yet" bike
Mike
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Hey Mano,
Just took mine in for this problem. Build date: August 18, 2010
JW
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Man i hope this pronlem has been resolved in the 2012 model. My upmost concern to those guys with the 50 or so owners of the 2011 models who have suffered this fate with the amps.
Ride safe.
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When I was at the stealer and we were discussing the on going problem with the amp. problem I asked if there was anyone else who had this problem......they said no. Then I went on to tell them that there is about 50 bikes that i know of. I told them that I did not want to insult them but i was going to download this thread and bring it in with my bike so maybe we all can learn from the information that is here. The one thing they suggested is that if we had the build date of these 50 bikes maybe we can determine if there was a bad run of amps depending if the dates are close together. I have gone threw this thread and there are 46 of us so far. Below are all 46 names from the original thread 100 WATT AMPLIFIER ON SCREAMING EAGLE STREET GLIDE that was started by Signbird1.
If you know your BUILD DATE please add it.
1. Mano - November 15, 2010.
2. Signbird1 -
3. Aduare78 -
4. Panhead Jimmy -
5. Warpig -
6. Apehanger -
7. Mjholden -
8. Natiutexen -
9. Trahog -
10. Flhxse2 -
11. Poopy -
12. Barefoot3zk5 -
13. Bartbanks -
14. Sierramadre -
15. Skillet -
16. Evenflo -
17. Welshman -
18. Dadkids -
19. Dave H. -
20. Copout221 -
21. Msemersky -
22. Fatybaggernknox -
23. Willy B. - "Date of Manufacture 08/10"
24. Shadied -
25. Nbomar -
26. Nuckelhead -
27. Rocketmanspc -
28. Rodgersd -
29. Ranger -
30. Samule -
31. Happyman -
32. Bbrown -
33. The Lonewolf -
34. Dereck -
35. Duff -
36. Gradford -
37. David G. -
38. Jt Ozy -
39. Murphy -
40. Billkup -
41. 2 Disturbed -
42. Rhodsman -
43. Glank -
44. Johnnyrock -
45. ? -
46. Kirk -
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List updated / edit reduce space
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Mano will have to edit his original post if you guys just let him know.
You might want to forward the information (to help those guys going forward) even if you've already had yours replaced. Also, if you don't know your build date then a VIN should be good enough for the MoCo to track it. :2vrolijk_21:
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Mine was built 9/16/2010 but I have not had any amp problems......
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Mine was built 9/16/2010 but I have not had any amp problems......
That makes yours a 2010 in sheeps clothing. :)
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That makes yours a 2010 in sheeps clothing. :)
By that logic don't you have a 2009 SESG :huepfenlol2:
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By that logic don't you have a 2009 SESG :huepfenlol2:
Yep, but mine's in the wolve's clothing. ;D
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Yep, but mine's in the wolve's clothing. ;D
Now you lost me....mine is an '11 built in 2010 and yours is a '10 built in 2009...... :nixweiss:
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Mine was built 04-11-11. I'm waiting on my second replacement amp. The original amp and the NEW replacement amp with the new part number both went out at approx. 300 miles!!!
I encourage everyone with the amp problem to complain to the General Manager at your dealership and demand that he forward the info to the District Manager for resolution. MOCO already knows this is a problem. They are trying to keep it quiet and pretend that there is no problem to save face.
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To the other moderators on this board.......
Under normal circumstances I would have moved this thread to "Electronic toys....." board. However, since the problem is unique to the SESG, I'm leaving it here to be more visable to those that have the problem.
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You can add mine to the list. Build was in December 2010.
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is this just for problem bikes??? I haven't had any problem with the amp in 4000 miles, but if you remind me where the build date is I can list mine as a "no problem yet" bike
Mike
You will find it on the sheet that came with your bike when it came in the crate. It was taped to the wrap on the batwing. The other way to get it is to go to the dealer with your VIN. They will give it to you.
Don't want to jinx you but crank it up a bit. Better it goes now than later.
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Mano will have to edit his original post if you guys just let him know.
You might want to forward the information (to help those guys going forward) even if you've already had yours replaced. Also, if you don't know your build date then a VIN should be good enough for the MoCo to track it. :2vrolijk_21:
I will update the main list as i get the dates. :2vrolijk_21:
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Mine was built 04-11-11. I'm waiting on my second replacement amp. The original amp and the NEW replacement amp with the new part number both went out at approx. 300 miles!!!
I encourage everyone with the amp problem to complain to the General Manager at your dealership and demand that he forward the info to the District Manager for resolution. MOCO already knows this is a problem. They are trying to keep it quiet and pretend that there is no problem to save face.
Amen. :2vrolijk_21:
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4700 miles and amp still working just fine
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4700 miles and amp still working just fine
Hey Lincoln. Do you know your build date?
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Mine was built 9/16/2010 but I have not had any amp problems......
I think you and Lincoln should turn up the volume. :bananarock:
That's when it will start to go.
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I think you and Lincoln should turn up the volume. :bananarock:
That's when it will start to go.
I have....I turned it up high enough to figure out that I am upgrading the system over the winter! It distorts to quickly at high volume.....
And you listed my build date incorrectly.....the date is Sept 16, 2010
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I have....I turned it up high enough to figure out that I am upgrading the system over the winter! It distorts to quickly at high volume.....
And you listed my build date incorrectly.....the date is Sept 16, 2010
Corrected.
What system are you thinking of going with?
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Corrected.
What system are you thinking of going with?
Haven't really thought about it yet.....will start researching around the beginning of the year.......plenty of time over the winter.
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When I was at the stealer and we were discussing the on going problem with the amp. problem I asked if there was anyone else who had this problem......they said no. Then I went on to tell them that there is about 50 bikes that i know of. I told them that I did not want to insult them but i was going to download this thread and bring it in with my bike so maybe we all can learn from the information that is here. The one thing they suggested is that if we had the build date of these 50 bikes maybe we can determine if there was a bad run of amps depending if the dates are close together. I have gone threw this thread and there are 46 of us so far. Below are all 46 names from the original thread 100 WATT AMPLIFIER ON SCREAMING EAGLE STREET GLIDE that was started by Signbird1.
If you know your BUILD DATE please add it or email me the date and I will add it to the master list.
BAD AMPS GOOD AMPS
1. Mano - November 15, 2010. Mjb765 - September 16, 2010
2. Signbird1 -
3. Aduare78 - LincolnUSA - ?
4. Panhead Jimmy -
5. Warpig -
6. Apehanger -
7. Mjholden -
8. Natiutexen -
9. Trahog -
10. Flhxse2 - OCTOBER 2010
11. Poopy -
12. Barefoot3zk5 -
13. Bartbanks -
14. Sierramadre -
15. Skillet -
16. Evenflo -
17. Welshman -
18. Dadkids -
19. Dave H. -
20. Copout221 -
21. Msemersky -
22. Fatybaggernknox -
23. Willy B. - August, 2010
24. Shadied -
25. Nbomar -
26. Nuckelhead -
27. Rocketmanspc -
28. Rodgersd -
29. Ranger -
30. Samule -
31. Happyman -
32. Bbrown -
33. The Lonewolf -
34. Dereck -
35. Duff -
36. Gradford -
37. David G. -
38. Jt Ozy -
39. Murphy -
40. Billkup -
41. 2 Disturbed - April 11, 2011
42. Rhodsman -
43. Glank -
44. Johnnyrock -
45. ? -
46. Kirk -
47. Fly - December, 2010
48. Black Diamond - August 18, 2010
UPDATED OCTOBER 14, 2011.
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Thanks FLHXSE2
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To the other moderators on this board.......
Under normal circumstances I would have moved this thread to "Electronic toys....." board. However, since the problem is unique to the SESG, I'm leaving it here to be more visable to those that have the problem.
The OTHER "100 watt amplifier problem thread" is unique to the SESG, so why was it moved to the Electronics board? No other HD uses that crappy amp!! :nixweiss:
IMHO that original thread should be moved back here to this board! :2vrolijk_21:
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FWIW, my Krypto had the amp replaced at 300 miles. worried the 2nd one is on its way out too :(
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FWIW, my Krypto had the amp replaced at 300 miles. worried the 2nd one is on its way out too :(
Thanks...added to the list. Do you know your build date?
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The OTHER "100 watt amplifier problem thread" is unique to the SESG, so why was it moved to the Electronics board? No other HD uses that crappy amp!! :nixweiss:
IMHO that original thread should be moved back here to this board! :2vrolijk_21:
I agree. The thread was started and was here since April 9th. There is now no activity on that thread since it was moved.
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my build date was July2010 new amp installed July 2011 no problems since.
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welshman August 2010
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my build date was July2010 new amp installed July 2011 no problems since.
Updated, thanks.
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welshman August 2010
Updated, Thanks.
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July 23, 2010
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Good Amp 2/17/2011 (Everything I got is crossed hoping it stays working)
Wayne G
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Updated, Thanks.
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Manufacture date: 04/2011
Amp installed with with a new part # around August 16, 2011 without any problems.
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Manufacture date: 04/2011
Amp installed with with a new part # around August 16, 2011 without any problems.
Updated, Thanks.
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Build date Aug/ 2010... second amp has been fine for 4000 miles now
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Mine was built 04-11-11. I'm waiting on my second replacement amp. The original amp and the NEW replacement amp with the new part number both went out at approx. 300 miles!!!
I encourage everyone with the amp problem to complain to the General Manager at your dealership and demand that he forward the info to the District Manager for resolution. MOCO already knows this is a problem. They are trying to keep it quiet and pretend that there is no problem to save face.
My second NEW amp with the NEW part number was placed on back order to Oct 14 and now to Nov. 3rd!!! :confused5:
No word from the District Manager!! :nixweiss:
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Build date October 2010, first amp went out at about 8000km,new one only took 2weeks to arrive and is now fitted and working well so far.Time will tell.
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Build date Aug/ 2010... second amp has been fine for 4000 miles now
Updated, Thanks.
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Build date October 2010, first amp went out at about 8000km,new one only took 2weeks to arrive and is now fitted and working well so far.Time will tell.
Updated, Thanks.
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Build date Sept 2010 - bad amp
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Amp started crackling throught the speakers and finally gave up the ghost after about 1500 miles.... Don't know build date but took delivery 9/11/10
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Build date Sept 2010 - bad amp
Updated, Thanks.
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Hey guys
I have just bought a new 2012 CVO street glide
Does this problem also concern these models of 2012!
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Hey guys
I have just bought a new 2012 CVO street glide
Does this problem also concern these models of 2012!
I have not heard of any 2012's with the amp problem. Crank it up and let us know. :2vrolijk_21:
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Add mine, I have been waiting for 2 months and will wait until Dec 1st at the earliest to get a new amp. Harley has been no help
:jack:
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Add mine, I have been waiting for 2 months and will wait until Dec 1st at the earliest to get a new amp. Harley has been no help
:jack:
Got ya.....do you know your build date?
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Add mine, I have been waiting for 2 months and will wait until Dec 1st at the earliest to get a new amp. Harley has been no help
:jack:
Sorry man, I feel for you. Mine arrived today and only took 2 weeks.
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My second NEW amp with the NEW part number was placed on back order to Oct 14 and now to Nov. 3rd!!! :confused5:
No word from the District Manager!! :nixweiss:
UPDATE: My second NEW amp with the NEW part number was placed on back order to Oct 14, to Nov. 3rd, and now to Nov. 30TH!!!
STILL No word from the District Manager!!
UNBELIEVABLE!!! :confused5:
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2011 SESG amp went bad at 3000 miles and the replacement amp got replaced last week after waiting 2 weeks
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2011 SESG amp went bad at 3000 miles and the replacement amp got replaced last week after waiting 2 weeks
Hey intrepidguy.....do you know your build date?
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No....honestly i do not.
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I knew I should have never (jinxed myself) posted on this thread about losing my first amp. Amp number 2 is now taking a dump and there are none to be found. Good news/bad news: there now a superceded part number for the amps.
Mano my Krypto SESG build date is 2/11.
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I knew I should have never (jinxed myself) posted on this thread about losing my first amp. Amp number 2 is now taking a dump and there are none to be found. Good news/bad news: there now a superceded part number for the amps.
Mano my Krypto SESG build date is 2/11.
Got it...another amp.....that is good news. I am still riding. Hopfully by the time i take my bike back in the new superceded amp will be here.
When you get the NEW part number can you please post it?
Thanks.
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2 Disturbed:
Wonder if you leave the bike at the dealer and it takes more than 30 days to get it fixed if it qualifies under the "lemon" law situation. Might be away to get the off their buttocks to get you a replacement amp.
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Got it...another amp.....that is good news. I am still riding. Hopfully by the time i take my bike back in the new superceded amp will be here.
When you get the NEW part number can you please post it?
Thanks.
Mano here are the part numbers that i was given.
old ~ 77041-11
new ~ 76000141
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This might be a mistake BUT I dont have a problem with my amp. Maybe I dont play it loud and long enough to stress the amp! I only play it when riding around town, when on highway/trips have earplugs in so music would be almost useless.
QUESTION For all the bad amps What level do you play your music at? and how long?
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Mano here are the part numbers that i was given.
old ~ 77041-11
new ~ 76000141
Thanks buddy. The new number is the revised amp so it really is not another new amp.
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This might be a mistake BUT I dont have a problem with my amp. Maybe I dont play it loud and long enough to stress the amp! I only play it when riding around town, when on highway/trips have earplugs in so music would be almost useless.
QUESTION For all the bad amps What level do you play your music at? and how long?
For me there was no problem for the first 4000km. I would play at full volume for hours and all was well but once it started cutting in and out it did not matter how long or how high the volume was it would just do it till it finally died. The second amp was not as powerfull as the original and i did not even make it out of the dealership parking lot and it was already cutting in and out. On sunday i was listening to ESPN radio on am and all they where doing was talking and it was cutting in and out at half volume.
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Mano here are the part numbers that i was given.
old ~ 77041-11
new ~ 76000141
Forum member "barefoot3zk5" wrote on another thread that he recently received a new amp numbered 76000141 with a "Rev A" at the end of the part number. This "Rev A" may be a new (3rd edition) amp. I hope so!
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This might be a mistake BUT I dont have a problem with my amp. Maybe I dont play it loud and long enough to stress the amp! I only play it when riding around town, when on highway/trips have earplugs in so music would be almost useless.
QUESTION For all the bad amps What level do you play your music at? and how long?
WayneG,
For me, I don't think I ever turned up the stereo more than 1/2 to 5/8 volume. One day it worked fine and the next it was dead. The new model number replacement amp has worked fine since.
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Dealer replaced my bad amp this week with the new part number amp while I was away. :2vrolijk_21: :2vrolijk_21: /Awesome service. Only took him 3 days to get me a replacement.
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Update,
Amp Replaced with new updated amp same issue. The dealer is being told now that the amp is cutting out due to a speaker issue which causes the amp to shut down to save the speaker. Bike goes back in this week to be looked at. >:(
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Looks like riding season is coming to an end for me. I will be taking mine in this week. We will see what they will be saying up here. :nixweiss:
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Update,
Amp Replaced with new updated amp same issue. The dealer is being told now that the amp is cutting out due to a speaker issue which causes the amp to shut down to save the speaker. Bike goes back in this week to be looked at. >:(
Have not heard this one......Please keep us posted.
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Looks like the speakers have a new superceded part number which is good and bad. I am being told that they are on back ordered until end of next month.
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My ride went in yesterday. I printed off this thread and the other one about amps and gave it to the mechanic at the dealership. Lets see what they find. One guy thought i was nuts for going threw the trouble of getting the information. I just think that with technology and the help of the members of this site these treads are proof that something is wrong and we do not have to believe everthing the dealers says to us.
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Mano,
They dealer called the mothership and was told they would not pull the new speakers off the assembly line, which means the backorder date is still 12/31/11 for the tweeters/speakers.
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My Bike has a build date of 09/10.
I had the first Amp replaced late 2010.
Then that one failed and I had a new one fitted agin early this year - So far no problems ;)
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My Bike has a build date of 09/10.
I had the first Amp replaced late 2010.
Then that one failed and I had a new one fitted agin early this year - So far no problems ;)
Updated thanks.
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The dealership called me and asked if I could drop off my TTS and MAP for the exhaust. They want to flash it back to stock because they keep getting a CODE reading saying that the rear speakers are open. :nixweiss: I did not know I had rear speakers....lol.
Maybe they are suspecting speakers. :nixweiss:
Bottom line with riding season over for me up here in the great white north I will not take the bike till they fix it.
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Lone Wolf bike delivered January 29, 2011 to Folsom, CA dealer. The build date was not on any of the documents, and I do not have the crate sticker. I do know my amp was the first generation, and it was replaced with the second generation amp (see my photo dissection of that amp on this site).
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Update,
Amp Replaced with new updated amp same issue. The dealer is being told now that the amp is cutting out due to a speaker issue which causes the amp to shut down to save the speaker. Bike goes back in this week to be looked at. >:(
I just had the 2nd updated amp installed. The tweeters are failing and causing the amp to fail at the med to high volumnes. For whatever the reason, the CD player doesn't work well in any volumne setting. The dealer is waiting for further instructions from HD.
Harley really messed up with this set-up!! :coolblue:
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My Tweeter blew after the second amp was installed, then i said screw this -- installed a JL amp with ARC speakers -- the Harley system is junk, except it is waterproof, which is the ONLY redeeming quality about it. Once you go aftermarket, you will never consider a Harley amp/speakers again. The Harley headunit i would keep as those have never failed me.
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Updated master list.....thanks Thelonewolfpack and azsparky.
My bike is still at the dealer. They still do not have any answers for me. They have been communicating with the Harley techs. :nixweiss:
I told them I have all winter.....or April....which ever comes first.
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Mano
An update on the back ordered speakers,
My new speakers came in tweeters and the right speaker with the new part numbers. Thanks go to John in CS at the mothership he helped get them here before the holiday. Was nice dealing with him and did what he said he would.
Thus far 45 miles home the dealer and the sound never changed or waned no matter what volume I played the speakers at. I did settle at about half volume, but wanted to test them louder to see if there any issues. I also went for ride this evening in a wind breaker for dinner, and thus far I am pleased.
Another stay tuned so to speak :)
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what was the symptoms you where having to get the new speakers?
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Mano
An update on the back ordered speakers,
My new speakers came in tweeters and the right speaker with the new part numbers. Thanks go to John in CS at the mothership he helped get them here before the holiday. Was nice dealing with him and did what he said he would.
Thus far 45 miles home the dealer and the sound never changed or waned no matter what volume I played the speakers at. I did settle at about half volume, but wanted to test them louder to see if there any issues. I also went for ride this evening in a wind breaker for dinner, and thus far I am pleased.
Another stay tuned so to speak :)
Thats great. Hopfully this is part of or is the the problem with the 2011 CVO SG sound system. I will be taking this information with me to my dealer and hopfully helps them out in solving the issue with my ride.
Thanks for the update. :2vrolijk_21:
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what was the symptoms you where having to get the new speakers?
Hi Trahog,
At first they believed it was the amps that were shutting down, then after the third amp they had said they had new information and the amps were in shutting down, but because of a speaker issue. Mine kept shutting down on the right side where i would lose sound intermittently on the right side. Tech Services for HD told the dealer what to replace and now at least for the first time in a long time nothing is shutting down even at WOV wide open volume hehe. I have tried the sound at full volume, down to 50 percent just to check it and let it play there for a little while. So far so good. fingers crossed this is the resolution to my issues anyhow. Hope this helps and Happy Holidays.
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mine is shutting down again for brief second on left side amp still sounds good no distortion like went out the first time They just ordered me new tweeters ,but I wonder if I need the rest of the speakers also,did you have all replaced?
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They did not replace both of the large speakers. the side with the seemingly good large speaker was left alone, the side that was cutting out was replaced as well as the tweeters.
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Thanks!!! I'll pass it on to dealership ,they Have been very good to me Eastern Shores ,Screw Pensacola Harley Bunch of Idiots.Told me when my amp went out nothing wrong,lol went to Eastern Shores and Took care of the problem and now have ordered me tweeters
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That is good news, luckily you found out that they were useless before it truly mattered. Always nice to have a dealership that will work with you and seems to give a damn about you and your bike.
Let us know how it turns out,
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left speakers ordered.
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I just had the 2nd updated amp installed. The tweeters are failing and causing the amp to fail at the med to high volumnes. For whatever the reason, the CD player doesn't work well in any volumne setting. The dealer is waiting for further instructions from HD.
Harley really messed up with this set-up!! :coolblue:
The tweeters were replaced with the new updated (revised) tweeters. The stereo system is currently working properly on the ride home. It seems the new pdated/revised amp and tweeters have resolved the problems. I will report back after more rides and listening to the stereo.
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Does your CD player work right now?Is it loud with the CD on ,noticed you said sounded like half volume.
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The tweeters were replaced with the new updated (revised) tweeters. The stereo system is currently working properly on the ride home. It seems the new udated/revised amp and tweeters have resolved the problems. I will report back after more rides and listening to the stereo.
The stereo and CD system is working fine. Sound is fine and the CD is not cutting out. Currently, I'm happy with the sound. I just wish the dealership replaced the other speakers with the upgraded/revised speakers to avoid any other issues in the future.
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add mine i replaced it 2 times already and still messing up
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IPod modal is what i was told when i was there yesterday. They have ordered a new one and will be installed.
BUT
After talking with the mechanic I do not think this is the bottom line fix. He could not say much but he believes that there is a fix coming but cannot talk about it yet....to be continued.
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Just picked mine up,going for ride to day to see how it sounds,updated tweeters and right side speaker,cross my fingers and holding my breath.
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No luck left side cutting out,now.Sounds like the last time when the amp went out
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Put me down for 4 August 2010.
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Put me down for 4 August 2010.
Updated.
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IPod modal is what i was told when i was there yesterday. They have ordered a new one and will be installed.
BUT
After talking with the mechanic I do not think this is the bottom line fix. He could not say much but he believes that there is a fix coming but cannot talk about it yet....to be continued.
It looks like the bright minds at HD are onto someting.
The dealer for the first time acknowledged there IS a problem and they are working on the fix but would not say much more till Harley gives them direction......they might have more information by the end of the week.
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It looks like the bright minds at HD are onto someting.
The dealer for the first time acknowledged there IS a problem and they are working on the fix but would not say much more till Harley gives them direction......they might have more information by the end of the week.
A new head unit was ordered. They say my speakers are OK. Bottom line there is more to this and they are not saying much. :nixweiss:
How is everyone else out there making out?
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i am working well ... loud or not. :) Hope it stays that way
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The stereo and CD system is working fine. Sound is fine and the CD is not cutting out. Currently, I'm happy with the sound. I just wish the dealership replaced the other speakers with the upgraded/revised speakers to avoid any other issues in the future.
So far the radio and amp is working fine after the last amp change and tweeter change. The tweeters and speakers have been updated by HD. HD only changed my tweeters cuz they found them to be defective. Unfortunately for me, HD didn't find a problem with the speakers and did not upgrade them. HD will only upgrade the speakers if they are defective.
I did read on this forum of others that had defective tweeters/speakers that would cause the problems I had. My speakers were checked out by the HD mechanic on previous visits via isolating them during testing.
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I have new amp,right speaker and tweeters,cutting out on left side,works fine for about 20 mins than cuts out for 5 min and keeps doing this,the worst is the first 5 mins of riding so can't be a heat issue.Going back to the shop when it gets cold,tired of not having a bike to ride during this warm Florida winter.
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A new head unit was ordered. They say my speakers are OK. Bottom line there is more to this and they are not saying much. :nixweiss:
How is everyone else out there making out?
Dropped by the dealership yesterday. A new head unit and ipod modal has been installed. Everything is now at a stand still and waiting for further direction from the bright minds at MoCo. I now believe they know what the problem is and they are not releasing this information yet. Can't wait till this one is released but I am suspecting a recall in the future.
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I have new amp,right speaker and tweeters,cutting out on left side,works fine for about 20 mins than cuts out for 5 min and keeps doing this,the worst is the first 5 mins of riding so can't be a heat issue.Going back to the shop when it gets cold,tired of not having a bike to ride during this warm Florida winter.
Hello trahog.
Just wondering have they replaced your head unit or ipod module?
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Seriously doubt a recall, they will most likely handle it as it happens why have the expense if you don't have to. I am happy to report though that I am still working well.
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Mine will work forever since I just replaced all the speakers and the amp, so the HD stuff is in a box in case I ever need to re-install it......
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No Head unit yet.just amp ,tweeters and right speaker,left is cutting out.in the shop now
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Maybe Service Bulletin M-1315. :nixweiss:
I will be calling the dealer Monday.
http://www.hdforums.com/forum/touring-models/732179-boom-audio-s-bulletin-m1315-1-ohm-system.html
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Finally there seems to be a light at the end of the tunnel. Talked with the mechanic at the dealership today and he has what he needs to perform the M-1315 update. He is confidant that this IS the fix for the BOOM audio system. All 2011's will require this update he said. The way he explained it to me it has to be all programed is small baby steps. Very complex.
Now for the bad news.
I found out today that Toronto Harley will be closing it's doors on April 9th. :o
He gave me his word that he will have my bike back together and repaired by the end of the week......ish. I gave him my cell and told me to call so I can pick up my bike ASAP.
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Happy the SB appears to be the solution. Sorry for the bad news though. Where is the next nearest dealer?
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Happy the SB appears to be the solution. Sorry for the bad news though. Where is the next nearest dealer?
There are 3. One to the north, one to the east and one to the west of the city but i don't think it will be the same. I am going to find out where the mechanic is going to go and follow him. He was always honest with me and he knew his stuff.
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Finally there seems to be a light at the end of the tunnel. Talked with the mechanic at the dealership today and he has what he needs to perform the M-1315 update. He is confidant that this IS the fix for the BOOM audio system. All 2011's will require this update he said. The way he explained it to me it has to be all programed is small baby steps. Very complex.
Now for the bad news.
I found out today that Toronto Harley will be colsing it's doors on April 9th. :o
He gave me his word that he will have my bike back together and repaired by the end of the week......ish. I gave him my cell and told me to call so I can pick up my bike ASAP.
Mano,
You are definitely the leader on this issue. Nice Job!
Mine has been working without issues since they installed the new amp back in late summer 2011. What are your thoughts? Should I take mine in for this M-1315 update?
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WillyB,
My opinion would be to take it in.
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Mano,
You are definitely the leader on this issue. Nice Job!
Mine has been working without issues since they installed the new amp back in late summer 2011. What are your thoughts? Should I take mine in for this M-1315 update?
Yes I would because sooner or later the problem will peek it's ugly head. Think of it as a virus in your computer. eventually it will surface without the update. I was told ALL 2011 BOOM audio systems requires this update. This update sets up the system properly.
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Mano,
Thanks!
I would have just gone on blind without your efforts. :2vrolijk_21:
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Mine is in the shop and so far not good they are going over the service bulletin,not a software update,involves a stethoscope and a test cd that they down load,just put in new deck today and still cutting out,looks like another amp next.very frustrated.Harley customer service Are you reading this?send new everything,tired of calling you and no results,bike in shop 31 days last time 10days so far this time and numerous times before due to the radio,that 2 other dealers said nothing wrong.At least I'm using a great dealership ,but the problem is the Motor company I'm afraid
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I just looked over the service bulletin,all it is is a test to determine what is bad the amp,radio or speakers or fuses of shorten wires or or or.lol not a software update,from what I can read.Thanks Harleypigman for posting the bulletin
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I just looked over the service bulletin,all it is is a test to determine what is bad the amp,radio or speakers or fuses of shorten wires or or or.lol not a software update,from what I can read.Thanks Harleypigman for posting the bulletin
Ish....just went over it too. You are right trahog. When you get to the meat and potatoes it comes down to 5 possible causes.
1. Speaker wires shorted to battery.
2. Speaker malfunction.
3. Speaker wires open.
4. Amplifier malfunction.
5. Radio malfunction.
Bottom line it comes down to poor quality components. (#2, #4 & #5).
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Just had a new Head unit installed and second amp,crossing my fingers that it is fixed.Hopefully will be done today.The service bulletin is a joke.
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Just had a new Head unit installed and second amp,crossing my fingers that it is fixed.Hopefully will be done today.The service bulletin is a joke.
You are right...it is a joke. It is just a way of figuring out which part needs to be replaced. IF the parts were quality products this would not be required.
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New head unit and ipod module going into my bike today and then the M-1315 up date will be performed. Hopfully this will be the end of it for me.
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Just got the bike from the dealer. They performed the SB1315 and found no problem with none of the audio components. They said there was a software update for the head unit that they found on the HD web and they installed it. Will have to test the bike again over the weekend and see.
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I am here: http://tapatalk.com/map.php?yrya1t
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There is no software update,for the head unit,just a download from harley to check the speakers
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Mine has just gone to lunch again (1st time at about 4000 kms this time at about 13000 kms) and this time the speaker grills (covers) have faded as well, I will let you know how it all pans out after a visit to my dealer.
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Just got the bike from the dealer. They performed the SB1315 and found no problem with none of the audio components. They said there was a software update for the head unit that they found on the HD web and they installed it. Will have to test the bike again over the weekend and see.
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I am here: http://tapatalk.com/map.php?yrya1t
Hey Rogzy. I think what they are doing to your bike they have done to mine. I too thought there was a software update but when I asked for clarification the software update turned out to be them just re-flashing everything back to the stock software. There is no new/updated software for our bikes. I had to take my TTS Master Tune to them so they could install my FullSac MAP.
Anyway the guys are really trying to get to the bottom of this. What I am about to say has NOT been confirmed but this is what they are speculating...........They believe that there is a glitch in the factory software which is in the head unit. This is why they have re-flashed the whole system. They also believe that to do the job properly they had to replace the head unit to do it right.
I still believe that it comes down to cheap parts but we will see. I will be going by tomorrow after work to see whats going on.
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Went by the dealership today. My bike was put back together with the new head unit and ipod module installed. The M-1315 diagnostic was NOT performed. When I asked why I was told that since the dealership is closing there doors next month that all employees where asked to wrap everything up. The mechanic really wanted to get to the bottom of this but he told me in confidence that he will be moving on to another location as he already found another job at another dealership. I then told him i will be picking up my bike ASAP....Ish. The system did not fail when tested but a positive fix has not been confirmed.
I think it is time to start looking at an after market system. Warranty or not it is getting to the point where it is just not worth it. I am going on 2 long bike trips this year...ish.
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Picked mine up Friday new head unit and 2nd amp,rode for 2 days now right side is cutting out when I hit the brakes,the new amp is half the volume of the old amp,this is what we paid for?
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That's the one thing I noticed too. That the 2nd amp was not as loud as the original.
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Yeap I called Harley Yesterday,very un- Happy,the revised amp is de -tuned I will put money on it,Half as loud as the last 2.the cutting out is happening only with he I pod on.Also they are trying to blame the TTS for the problems.Start a thread to see who is using the TTS and who is not.that are having problems.Mine had Problems before the TTS I told them.Ok guys who has the Harley Race tuner ,TTS or stock Need a new Thread And Steve Cole can you give us some ammo to do battle ,so they can't blame the TTS,They want it at stock settings,for codes ,Hell it does not throw codes with stock setting either,bad amp won't do that,Harley trying to get off easy.Why would you run a stereo into a ecm in the first place ,Just to get codes or does the Deck do it?I would like to know,Any info experts?
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Yeap I called Harley Yesterday,very un- Happy,the revised amp is de -tuned I will put money on it,Half as loud as the last 2.the cutting out is happening only with he I pod on.Also they are trying to blame the TTS for the problems.Start a thread to see who is using the TTS and who is not.that are having problems.Mine had Problems before the TTS I told them.Ok guys who has the Harley Race tuner ,TTS or stock Need a new Thread And Steve Cole can you give us some ammo to do battle ,so they can't blame the TTS,They want it at stock settings,for codes ,Hell it does not throw codes with stock setting either,bad amp won't do that,Harley trying to get off easy.Why would you run a stereo into a ecm in the first place ,Just to get codes or does the Deck do it?I would like to know,Any info experts?
I call BULL chit on HD!!! My original amp went out at 300 miles. The second amp went out at the very beginning of my 4500 mile Sturgis ride. I was PISSED!! My bike was bone stock when two HD amps went out. The only non-Harley mods on the bike was me and my personal belongings.
Basically, I had the original amp and a replacement HD amp, replaced on a bone stock bike. That means two amps went out on my bone stock bike. Have I said it enough???? I then had the TTS tuner/Fullsac X-pipe, and baffles installed while waiting on my back ordered HD amp. My third amp was installed, and my tweeters were replaced. Currently, I'm not having any problems. The volumne seems to be ok. I'm keeping my fingers crossed.
I will take HD to small claims court on a lemon law action if I have any further issues. HD will pay to replace the crappy stereo system with a quality and working system!!
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I call BULL chit on HD!!! My original amp went out at 300 miles. The second amp went out at the very beginning of my 4500 mile Sturgis ride. I was PISSED!! My bike was bone stock when two HD amps went out. The only non-Harley mods on the bike was me and my personal belongings.
Basically, I had the original amp and a replacement HD amp, replaced on a bone stock bike. That means two amps went out on my bone stock bike. Have I said it enough???? I then had the TTS tuner/Fullsac X-pipe, and baffles installed while waiting on my back ordered HD amp. My third amp was installed, and my tweeters were replaced. Currently, I'm not having any problems. The volumne seems to be ok. I'm keeping my fingers crossed.
I will take HD to small claims court on a lemon law action if I have any further issues. HD will pay to replace the crappy stereo system with a quality and working system!!
Dude your ears must have been ringing today as I talked to the Sr. mechanic at the other dealership that i will be going to in the morning.....lol. Bottom line i told them how all is well with you once the tweeters where replaced.
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Yeap I called Harley Yesterday,very un- Happy,the revised amp is de -tuned I will put money on it,Half as loud as the last 2.the cutting out is happening only with he I pod on.Also they are trying to blame the TTS for the problems.Start a thread to see who is using the TTS and who is not.that are having problems.Mine had Problems before the TTS I told them.Ok guys who has the Harley Race tuner ,TTS or stock Need a new Thread And Steve Cole can you give us some ammo to do battle ,so they can't blame the TTS,They want it at stock settings,for codes ,Hell it does not throw codes with stock setting either,bad amp won't do that,Harley trying to get off easy.Why would you run a stereo into a ecm in the first place ,Just to get codes or does the Deck do it?I would like to know,Any info experts?
Not true buddy. My bike has been re-flashed back to stock 2 times and currently has the stock map on it. What I was told is that they had to re-flash it just in case there was a glitch in the software. :nixweiss:
No problem i said go ahead because it only takes me 10 min. to re program the FullSac map.
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So I called another dealership today. The guy who sold me my ride back on July. 2010 now works with this dealership. I keep in touch with him and we even rode together on a few HOG rides so I have a good relationship with him. On those rides i told him about my problems. He told me when ever i was ready to just give him a call. So I picked up the phone and gave him a call. After the hello's were done the first thing he said was..."so are you ready to finally get your stereo fixed". Ish I guess he still has friends at the other dealership and he knew what was going on. So he took all my information and said that the service manager will be calling me soon. I get the call from the service manger and right away i notice a huge difference in how much more professional he was to what i was used too. After he asked a few questions i just started going on and on about everything that has happened and what was done. He was taking notes till he said to me. "Can you bring the bike in tomorrow and leave it with us". "I said I would love to". He then told me that the Sr. mechanic that will be working on the bike is on his off day tomorrow. No worries. So 20 min later the mechanic called me and asked if i could give him a history of what was done and he will start on my bike Friday......well the flood gate open and i started right from the beginning. I was going so fast at times he asked me to slow down so he can take notes. After about 45 min. he told me not to worry and that he will fix my bike if not the first visit the second for sure.....I was speechless after he said that. So off to the next dealer i go in the morning. It is about 50 KM away and with traffic here it will take more than an hour each way but if my bike gets fixed i am not complaining.
So to be continued but i think these guys are going to actually fix it. I loved the confidence and professionalism in all three guys that i talked to today. Not to mention that they were willing to take the bike ASAP. I thought for sure i would have to wait some time before they asked me to bring it in.
So updates to follow.
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Sounds to me they want to put in stock calibration,that is why there blaming the TTS and Race tuner It is fixed right now but the amp is Half of what it used to be,Everyone call John S at customer service that is having this problem ,He said I was the first to inform him of this issue.He has been great at getting me amps radio and speakers over night.
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Sounds to me they want to put in stock calibration,that is why there blaming the TTS and Race tuner It is fixed right now but the amp is Half of what it used to be,Everyone call John S at customer service that is having this problem ,He said I was the first to inform him of this issue.He has been great at getting me amps radio and speakers over night.
AND here in Canada everyone should be calling Steve at Deeley Canada. He knows about my bike but says I am the only one. :nixweiss:
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On Wedensday i went to the dealership to get my bike. I asked for the full/complete service records for my bike from day 1. The printer spitted out 18 sheets/different records. I was confused because I knew i did not have that many at home. Looked over my bike and notice the odometer did not move from when i dropped it off. Drove off in the parking lot and went to applie the rear brake and THE PEDAL JUST BOTTOMS OUT. Note to self......they did the brake switch recall did they bleed the brake line? Anyway back to the stereo. I jumped on the highway and cranked it up. No more than 2 minuets later it started cutting in and out. 35 KM later by the time i got to the other dealership it just shut off on its own but turned back on when i parked it inside the service department.
Moral of this story is ALWAYS ASK FOR ALL UPDATED SERVICE RECORDS for you own records. I would say do it at least once a year. I say this because more was submitted that i did not know about. Also read them carefully because some of the information is shady and made no sense. Total fluff off.
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On Thursday I went back to the new dealer with the service records in hand. I brought them home and photo copied them and read them over...ish. I met the mechanic and we went over each one. He shook his head a few times....ish. He spent about 30 min. with me. He then looked at me and said don't worry i will fix it.... :o.......I just love this guy's confidence. I let him hold on to the records for reference.
Moral of this story......DO NOT STAY LOYAL TO A DEALERSHIP IF THEY HAD SO MANY KICKS AT THE CAN AND CANNOT FIX YOUR BIKE. (2 Disturbed did say it a few times)
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Today I got a call from the mechanic. He went on to tell me that he believes the amp is no good. (THIS IS WHERE IT GET INTERESTING) He called Deeley Canada to find out about the last warranty claim on the amp replacement from the last change. get this......THEY HAVE NO RECORD OF IT. I have a service record saying it was replaced. When a part is replaced it also has to be returned. Deeley has no amp from my bike. The amp that is on my bike right now has no id on it so they could not tell if it is the original or the revised one. Was my amp ever replaced? They ordered a new amp which should arrive on Tuesday. Once installed they will perform the M-1315 diagnostic to make sure that everything else is working and not defective....ish.
He also told me that the brake line did have air in it and that my shift linkage was loose and needed to be tightened. My bike had a 24 000KM service done in December. They should have done all of that. No wonder there was no extra clicks on the bike..........they never test drove it like they should after a service.
Moral of this story see reply #135 and #136
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Amp was replaced today......problem still there. They analyzed the system and found that the tweeters are not working. Tweeters have been ordered and will be arriving on Thursday.
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On Wedensday i went to the dealership to get my bike. I asked for the full/complete service records for my bike from day 1. The printer spitted out 18 sheets/different records. I was confused because I knew i did not have that many at home. Looked over my bike and notice the odometer did not move from when i dropped it off. Drove off in the parking lot and went to applie the rear brake and THE PEDAL JUST BOTTOMS OUT. Note to self......they did the brake switch recall did they bleed the brake line? Anyway back to the stereo. I jumped on the highway and cranked it up. No more than 2 minuets later it started cutting in and out. 35 KM later by the time i got to the other dealership it just shut off on its own but turned back on when i parked it inside the service department.
Moral of this story is ALWAYS ASK FOR ALL UPDATED SERVICE RECORDS for you own records. I would say do it at least once a year. I say this because more was submitted that i did not know about. Also read them carefully because some of the information is shady and made no sense. Total fluff off.
Mano,
I had the same problem with the brake recall. Drove half way across their parking lot and turned around. I didn't go back to the service department but rather went to the owner and asked him to take my bike for a ride. He was a little hesitant but after I explained to him that I wanted him to see first hand their work they did he went ahead. Like me half way across the lot he turned around. His first response was "you have no brakes". I think he thought I was trying to get him injured but after I told him that I just had the brake recall done he was absolutely pissed.
Needless to say my brakes were fixed right then. While getting the service corrected he asked to service manager how often this happens. All I can say is that the service department was pulled together, with me next to the owner, and got quite a tongue lashing. Not only was the owner embarassed but he was truly upset for almost leaving the lot with a bike with no brakes. He used phrases like "I've got 4 F*@#! kids", "You could have killed this guy", "Harely's reputation..", "Lawsuits....", Etc.......... I don't think this dealership will ever have an issues like this again. I've been yelled at by the boss before but nothing like this.
Back to the stereo. I must be one of the lucky ones here. I had my amp replaced last summer and it's been trouble free since then. Hearing all the troubles and differing scenarios I'm almost guessing there is a wiring harness issue at fault. Good luck!!!!!
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Mano,
I had the same problem with the brake recall. Drove half way across their parking lot and turned around. I didn't go back to the service department but rather went to the owner and asked him to take my bike for a ride. He was a little hesitant but after I explained to him that I wanted him to see first hand their work they did he went ahead. Like me half way across the lot he turned around. His first response was "you have no brakes". I think he thought I was trying to get him injured but after I told him that I just had the brake recall done he was absolutely pissed.
Needless to say my brakes were fixed right then. While getting the service corrected he asked to service manager how often this happens. All I can say is that the service department was pulled together, with me next to the owner, and got quite a tongue lashing. Not only was the owner embarassed but he was truly upset for almost leaving the lot with a bike with no brakes. He used phrases like "I've got 4 F*@#! kids", "You could have killed this guy", "Harely's reputation..", "Lawsuits....", Etc.......... I don't think this dealership will ever have an issues like this again. I've been yelled at by the boss before but nothing like this.
Back to the stereo. I must be one of the lucky ones here. I had my amp replaced last summer and it's been trouble free since then. Hearing all the troubles and differing scenarios I'm almost guessing there is a wiring harness issue at fault. Good luck!!!!!
I hear ya Willy but I think in my situation it was just bad timing. With the dealership closing obviously they just did not care and they jerked me around. With my bike now at another dealership i have already seen a huge difference in customer service. I think/hope that things will now be different. Time will tell.
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Mano,
I've been following your journey here for a while now and I can't imagine the pain you're going through. Continuing unresolved warranty issues combined with terrible customer service would certainly drive me to drink. :drink:
I'll keep my fingers crossed down here in the states for you. Best of Luck!!
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So I picked up my bike on Friday night.............TWEETERS. Both of them where blown. I have been riding since.......900 KM in 3 days and the system has not failed. The system is also just as load as before. I am happy as long as it holds up....ish......bottom line I still believe that the parts are cheap but as long as they are working i am happy. Also the dealership is to blame here. They knew they were going to close there doors so they did not care. Lesson learned...move on to another dealership if you are not getting things resolved in a timely matter.
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Don't get too happy. My second amp may have gone out after eight months since the first replacement. It hasn't been troubleshot yet to confirm but no sound from radio or ipod.
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Mano,I have the new amp and have half the volume as before,if I recall you had the same problem,with the new tweeters did it make the volume better and sound like you have an amp again?
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Don't get too happy. My second amp may have gone out after eight months since the first replacement. It hasn't been troubleshot yet to confirm but no sound from radio or ipod.
I hear ya brother....after 3 head units, 2 amps, complete Ipod harness, Ipod module and 2 tweeters I am not holding my breath.
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Mano,I have the new amp and have half the volume as before,if I recall you had the same problem,with the new tweeters did it make the volume better and sound like you have an amp again?
YES they did. The system is much louder and is performing like it did from day one. 2Disturbed had the same problem and was corrected when the tweeters were replaced. I was told that the new tweeters are much different than the original. Right now it sounds great. Over 1000 km and the system is still working. My system started acting up at 4000 KM so another 3000 km to go.....lol.
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I hear ya brother....after 3 head units, 2 amps, complete Ipod harness, Ipod module and 2 tweeters I am not holding my breath.
I guess the end result will be out of our pockets for better performance. I will nickle them to the end of my warranty before taking out of my pocket.
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Somewhere I remember a discussion about being able to adjust and set the factory amp to go louder/adjust the volume but was not confirmed.........this is NOT true. After talking to the mechanic who worked on my bike he told me that the amp is plug and play and thats it.
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I guess the end result will be out of our pockets for better performance. I will nickle them to the end of my warranty before taking out of my pocket.
I hear ya again........when this system is working it is not that bad.
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So now my boom audio has gone mad. When bike is idle it works ok upto a certain volume then if I increase, it starts randomly to cut off sound on both sides of the speakers. When I start moving, it works left side then right then both then cuts off then back both on, randomly.
Its strange coz it coincided with the installation of heated grips. Worth mentioning us that heated grips have also stopped working. Probably a fuse. Not sure if both incidents are related or not.
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I am here: http://tapatalk.com/map.php?qlxwpe
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So now my boom audio has gone mad. When bike is idle it works ok upto a certain volume then if I increase, it starts randomly to cut off sound on both sides of the speakers. When I start moving, it works left side then right then both then cuts off then back both on, randomly.
Its strange coz it coincided with the installation of heated grips. Worth mentioning us that heated grips have also stopped working. Probably a fuse. Not sure if both incidents are related or not.
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I am here: http://tapatalk.com/map.php?qlxwpe
Hey Rogzy, Did you have the heated grips installed at the dealer? If so you know you have to take it back to them. As for the cutting in and out......ish....take your pick could be tweeters, amp, speakers, head unit or maybe in your case a loose wire some place from when they installed the heater grips.......one question brother.....what the heck do you need heated grips in a country that never goes below +10.
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Ok, I fixed the grips on my own and it did turn out to be a fuse. I didn't install it at dealer but it was a fuse and now it's working without problems. Tried them for 600 km and all is well.
So will send it to dealer to see about the boom audio.
As for why I need the grips, well we have seen 5 and 6 degrees Celsius this winter and man I tell you, we are tropical people and we ain't ready for that kind of temperatures. Such weather deterred me from riding for almost 2 months. Problem with cold here is that unlike Europe and the US, the cold really gets to your bones :))
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:nixweiss:
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Ok, I fixed the grips on my own and it did turn out to be a fuse. I didn't install it at dealer but it was a fuse and now it's working without problems. Tried them for 600 km and all is well.
So will send it to dealer to see about the boom audio.
As for why I need the grips, well we have seen 5 and 6 degrees Celsius this winter and man I tell you, we are tropical people and we ain't ready for that kind of temperatures. Such weather deterred me from riding for almost 2 months. Problem with cold here is that unlike Europe and the US, the cold really gets to your bones :))
Hey Rogzy....any update on your sound system?
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2012 cvo road glide whitegold 13000 miles purchased August 25th 2nd radio 2nd amp and now sits in the shop for so the can run the m1315 diagnostic bulletin. Bottom line the system is junk and harley seems like they dont want to fix it. I have gone all the way to Milwaukee with the problem
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2012 cvo road glide whitegold 13000 miles purchased August 25th 2nd radio 2nd amp and now sits in the shop for so the can run the m1315 diagnostic bulletin. Bottom line the system is junk and harley seems like they dont want to fix it. I have gone all the way to Milwaukee with the problem
Did you get a response yet?
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Did you get a response yet?
I got one for you. They dont give a chit manolis. Go buy your own set up and do away with the ulcers.
Its just a couple of OT hours :huepfenlol2: re
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I got one for you. They don't give a chit manolis. Go buy your own set up and do away with the ulcers.
Its just a couple of OT hours :huepfenlol2: re
You are so right my friend. Right now it is working fine but once it goes again (and I know it will) I will be up grading to an after market system.
2 500 KM so far this year and still working.....not bad milage for March and April. :bananarock:
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Only today the geniuses at the dealer ordered a new head unit. They weren't able to test the amp or the speakers coz they don't know how to so lets wait and see
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Ok here's one to add. Mine cut out yesterday for the first time. Build date 10/9/10. Wasn't cranking it or anything, it just took A short crap.
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Ok here's one to add. Mine cut out yesterday for the first time. Build date 10/9/10. Wasn't cranking it or anything, it just took A short crap.
Updated. Just wondering did it come back on or is it still dead?
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Only today the geniuses at the dealer ordered a new head unit. They weren't able to test the amp or the speakers coz they don't know how to so lets wait and see
Ish.
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Came back on, was only off about 5-10 seconds.
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Dealer did the test on mine Thursday and ordered a new amp, tweeter and speaker.
Oh, the build date is 2010, but I don't know the month.
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Installed the new head unit today. Sound doesn't cut anymore but there's serious distortion in the speakers. Dealer thinks its amplifier but I am almost sure it's speakers. Anyways, he ordered amp and I wait again :S
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Installed the new head unit today. Sound doesn't cut anymore but there's serious distortion in the speakers. Dealer thinks its amplifier but I am almost sure it's speakers. Anyways, he ordered amp and I wait again :S
Sorry to hear about your luck my friend but it is mine too.....
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Because last week mine stopped working. :(
This time it just stops working. I turn it off and it will come back on for a few minutes then it will turn off again......I think it is the amp....again...ish....back to the dealer i go.
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Why can't MoCo just admit the problem and find a solution and just end our misery. Don't they know how much we paid for our bikes and how much we love them?
Mano, I feel for you. Let's hope it all ends soon.
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Why can't MoCo just admit the problem and find a solution and just end our misery. Don't they know how much we paid for our bikes and how much we love them?
Mano, I feel for you. Let's hope it all ends soon.
I hear ya....it goes in next week as i also need the 40 000km service done. I received from Harley today a survey for 18 months of ownership.....guess what i am going to talk about.
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Just give it to them bro.
40000 km service!!! Man, do you ever get off your bike? Lol I hardly have 15000 km
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when u guys say crank it up how load are we talking about I have cranked up to 3/4 loud maybe a little higher only 2K on the bike no problems yet :confused5: :confused5:
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Just give it to them bro.
40000 km service!!! Man, do you ever get off your bike? Lol I hardly have 15000 km
Sometimes. ;D
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when u guys say crank it up how load are we talking about I have cranked up to 3/4 loud maybe a little higher only 2K on the bike no problems yet :confused5: :confused5:
About 3/4 is were i keep it. Mine went and problems started just before 4000 km.
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About 3/4 is were i keep it. Mine went and problems started just before 4000 km.
Manolis, it is not the amp cutting out but those two little ear drums shuting down
to save your hearing one day. Then you could be the first to own your own STEALTH Street Glide :oops:
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Manolis, it is not the amp cutting out but those two little ear drums shuting down
to save your hearing one day. Then you could be the first to own your own STEALTH Street Glide :oops:
Ha ha you sooo funny Gregory. :2vrolijk_08:
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Just replaced the amplifier today and went for a test ride. Problem still persists. Technician troubleshooter the tweeters own the fairing and turned out that the 2 independent tweeters as well as the 2 tweeters embedded in the fairing speakers are gone. More waiting for me until the speakers are ordered and received. Darn.
Technicians say that it's been the amp all along. The amp is too strong for speakers, it overheats due to lack of proper ventilation and then it could burn down the head unit and the tweeters who have very little resistance (1 ohm).
Anyone heard this explanation before?
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Mine just quite half way through a 5000k trip. Started on right side then stopped working all together, 10000 miles on bike,build date Jan 2011, I am not sure if Dealer will cover warranty work, I bought the bike from US and live in Canada, dealer is saying take it to back to the US for warranty work. As far as I m concerned once I have the riv sticker it has passed the Canadian standards and I should get warranty. Even if they were going to cover it they probably would say come back in the fall we are booked up till then.
After reading that there is still ongoing issues, I am going to just change the amp and all speakers Head unit still seems to be working.
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Just replaced the amplifier today and went for a test ride. Problem still persists. Technician troubleshooter the tweeters own the fairing and turned out that the 2 independent tweeters as well as the 2 tweeters embedded in the fairing speakers are gone. More waiting for me until the speakers are ordered and received. Darn.
Technicians say that it's been the amp all along. The amp is too strong for speakers, it overheats due to lack of proper ventilation and then it could burn down the head unit and the tweeters who have very little resistance (1 ohm).
Anyone heard this explanation before?
Yup...that's what I was told when I picked up my bike last week. My head unit was fried AGAIN. #3 will go in next week. The last time I had a problem the tweeters were gone.
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HOW DO U DETERMINE THE BUILD DATE ??? WHERE IS IT LOCATED? CAN I GOOGLE WITH JUST VIN??
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HOW DO U DETERMINE THE BUILD DATE ??? WHERE IS IT LOCATED? CAN I GOOGLE WITH JUST VIN??
You can find it on your build sheet or birth certificate which comes with your bike when they uncreated it. Some dealers don't care for it and they just throw it away. Others will save it for you. Or just go to the dealer with your VIN and they can tell you.
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Just picked up my beloved from its second trip into the dealers for warranty with the stereo, the 1st time they replaced the amp and all was good until 5000 more kms and then it started to have problems again, this time it would play for a while then the sound would cut in and out and then cut out all together,then the next day it would fire up and do the same thing all over again also the speaker grills had faded so they replaced all the grills and proceeded to try find the problem of the cutting in and out of the sound,this time they pin pointed the problem back to a faulty radio aerial cable apparently it wasn't earthing out correctly causing the unit to work intermittently,the cable has been replaced and now it works full time. Lets hope this is all the problem was and I don't have to take it back for this silly issue again. :orange:
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Just picked up my beloved from its second trip into the dealers for warranty with the stereo, the 1st time they replaced the amp and all was good until 5000 more kms and then it started to have problems again, this time it would play for a while then the sound would cut in and out and then cut out all together,then the next day it would fire up and do the same thing all over again also the speaker grills had faded so they replaced all the grills and proceeded to try find the problem of the cutting in and out of the sound,this time they pin pointed the problem back to a faulty radio aerial cable apparently it wasn't earthing out correctly causing the unit to work intermittently,the cable has been replaced and now it works full time. Lets hope this is all the problem was and I don't have to take it back for this silly issue again. :orange:
Hey JT,
Glad to hear it was as simple as earthing out, where was the cable earthing out?
We'll have to catch up some time.
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G,day Aussie, apparently where the cable meets the bracket that holds the arile at the rear of the bike, time and a bit of use will tell and yes we had better get together soon for a scoot about the north east of Victoria.
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I hear ya....it goes in next week as i also need the 40 000km service done. I received from Harley today a survey for 18 months of ownership.....guess what i am going to talk about.
I guess someone does read these surveys.....Got a call last week from Deeley Canada's Service Survey Department. We talked for about 45 min. about everything I wrote on the survey and what I have been going through with this on going problem. I even refereed them to this site and thread.
Time will tell if Harley is going to step up and finally take ownership for the problem.
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Replacement amp took a crap, too at 11,000 miles this week. (Original amp died at 1500 miles) Dealer said the first replacement had exact same part # as original, this 2nd replacement will be the superceded part. Will post that # when it arrives. MANO, BUILD DATE IS 8/24/2010 as shown on the printout from www.h-dnet.com if you'd like to add it to the list and thanks for gathering all this info! I took the list of the 58 2011 SESG bikes from this forum to the dealer to show them I wasn't alone...
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Mano take me off the good amp side of the chart! My right channel started cutting out intermittently after playing for 20 mins. or so. Dealer said they diagnosed it and it is the amp, (didn't ask how they determined that) he said amp is on order and will be in first part of next week. We will see what happens!!!
Wayne
2011 Krypto mine is the one without the tourpac
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So after all this did anyone get a fix for this problem?
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You can mine, build date is Feb 2012, but could have been dealer caused.
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I bought my Krypto used and the original owner had the amp replaced under warranty before I bought it. Build date is 2/2011
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So after all this did anyone get a fix for this problem?
My "fix" so far was to use a 2012 SESG 100 watt amp as a replacement for the 2011 part.
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I already got my head unit, amp and the 4 fairing speakers replaced under warranty. Works well so far.
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Two Radios now the amp September 2010. Not happy
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Sent mine to the dealer and told them to keep it all winter if they have to. Also sent them this site so they know I am not alone on this issues. Got my CVO streetgilde in 2011 and have sent it back 5 times for this problem.
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Stereo,s out again and dealer diagnosed amp has gone to lunch (again).This will be the second replacement amp so far in this bikes history, hope this one is a keeper.
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I bought a used 2011 FLHXSE2 with 2000 miles on it that originally went into service 08/2010, so if they will only cover these under the two-year warranty I'm SOL. Speakers cut in/out continuously on one side, whether I'm playing the radio or my iPod. I thought it was a faulty connection, but it's starting to sound like the amp may be the culprit.
Any idea if they are replacing these as an inherent defect/recall for those of us out of warranty? Bike only has 3700 miles...
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Sorry all for the late update. Master list updated.
I know I have not been around much lately. A little of not wanting to look at a pouter and been riding.
Almost 40 000 km (25 000 miles) this season but thats for another thread.
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So after all this did anyone get a fix for this problem?
Well the last time I had a problem my tweeters were replaced. 40 000 km/25 000 miles and no problem. I like to really crank it up too. So far so good.
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I have a FLHXSEII 2011 not sure of the build date but I got it as soon as it got to the Pensacola Fl. harley shop Oct.2 2010 and I have replaced my amp under warranty. Out of warranty now, Hope thats all going to happen, also the speaker grills paint faded and they said it was something i got on them. thinking they are full of it.
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I bought mine from Pensacola Harley,same thing happened said same thing Went over to Eastern Shores got new amp and Speaker grills.Pensacola Harley Owner sucks.Never again will I buy from him.Said I was an over the top customer,amazing it would of not cost him any thing,under warranty at the time,Mike the service manager even told me if they don't get it right they would have to eat it,well maybe it's time to train someone to work on stereos .
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I have a FLHXSEII 2011 not sure of the build date but I got it as soon as it got to the Pensacola Fl. harley shop Oct.2 2010 and I have replaced my amp under warranty. Out of warranty now, Hope thats all going to happen, also the speaker grills paint faded and they said it was something i got on them. thinking they are full of it.
Updated on the master list.
As for the speaker grills there have been a few reports of them fading. Including mine. The ones in the lowers are ok but the ones in the faring faded real bad. The dealer took them out and repainted them. The tweeter grills also faded but when they replaced my tweeters that problem went away since the tweeters and tweeter grills are one.
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Well the saga continues. Picked up my Krypto Feb. 2011, amp failed and was replaced Aug. 2012. Now after 2 or 3 minutes of playing Ipod or radio the sound quits, everything still works on display, can change modes, adjust volume etc. just no sound until you turn radio off the back on then problem repeats! Just returned from dropping bike off at dealer they say its the radio!! We will see. I refuse to replace with aftermarket, I have extended warr and plan to make them fix it every time it fails. I told them to keep it till they fix it right!! I have a 2012 Ducati Monster 1100 EVO so it will give me some time to play with my Duc.
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Well the saga continues. Picked up my Krypto Feb. 2011, amp failed and was replaced Aug. 2012. Now after 2 or 3 minutes of playing Ipod or radio the sound quits, everything still works on display, can change modes, adjust volume etc. just no sound until you turn radio off the back on then problem repeats! Just returned from dropping bike off at dealer they say its the radio!! We will see. I refuse to replace with aftermarket, I have extended warr and plan to make them fix it every time it fails. I told them to keep it till they fix it right!! I have a 2012 Ducati Monster 1100 EVO so it will give me some time to play with my Duc.
It is a possibility. I have had 3 head units changed. Don't rule out the tweeters or any other speakers that are bad. I was convinced that my amp was bad the last time i was in and it was the tweeters that were bad and telling the head unit to shut down. That's why when you turn it off and back on it resets and starts working again till it shuts off again.
Bottom line i agree with you with the warranty part. Let them fix it till it is working. Once it is working it's not that bad of a system.
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Well the saga continues. Picked up my Krypto Feb. 2011, amp failed and was replaced Aug. 2012. Now after 2 or 3 minutes of playing Ipod or radio the sound quits, everything still works on display, can change modes, adjust volume etc. just no sound until you turn radio off the back on then problem repeats! Just returned from dropping bike off at dealer they say its the radio!! We will see. I refuse to replace with aftermarket, I have extended warr and plan to make them fix it every time it fails. I told them to keep it till they fix it right!! I have a 2012 Ducati Monster 1100 EVO so it will give me some time to play with my Duc.
Update; Dealer put in tweeters but didn't fix it sound still cut out! They determined a new amp would fix it so 4 days later with a new amp its fixed for now, at least it hasn't cut out yet! Time will tell
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Update; Dealer put in tweeters but didn't fix it sound still cut out! They determined a new amp would fix it so 4 days later with a new amp its fixed for now, at least it hasn't cut out yet! Time will tell
Good luck Wayne.....now go crank it and leave it for a while.....if it's going to go do it now before riding season starts and it is still fresh in the dealers mind.
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Thanks Mano
I live in Florida so I ride more now than in the rainy season (summer) I will blast it for sure. I'm not a betting man but I would bet it will fail again! Hows that for faith in HD!
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Just got mine back from dealer for faded speakers, both tweeters and lowers. Also clear coat coming off fairing. Amp started cutting out on my way into the shop for these repairs. that was in September got the bike back just before christmas. Haven't had a chance to check it out but the speakers and fairing look amazing now. Just a little cool here to go out to the storage unit to try the amp.
Build date July 2010.
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Just got mine back from dealer for faded speakers, both tweeters and lowers. Also clear coat coming off fairing. Amp started cutting out on my way into the shop for these repairs. that was in September got the bike back just before christmas. Haven't had a chance to check it out but the speakers and fairing look amazing now. Just a little cool here to go out to the storage unit to try the amp.
Build date July 2010.
Added to the list.
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Thanks Mano
I live in Florida so I ride more now than in the rainy season (summer) I will blast it for sure. I'm not a betting man but I would bet it will fail again! Hows that for faith in HD!
I hear ya brother. I felt the same way but feel a little better now but it took (i know I am :beatdeadhorse: on this thread) but after countless visits to the dealer, 3 head units, 2 amps, a set of tweeters, ipod harness, Ipod modal, Ipod checked by Apple, a test on the speakers and sound system which i forget what it is called right now.....it went the season last year with out fail. I rode 40 000km / 25 000 miles.
Quick...someone knock on wood....lol.
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This is very good information that was on another thread that i moved over to this thread, Thanks gtaboyz.
Had the same exact problem on my 2011 SEEG. My fairing speakers were cutting in and out intermittently, I have my lowers removed so couldn't tell if there was an issue there. My rear saddlebag lid speakers were fine (I upgraded to the complete OEM saddlebag speaker and amp kit). Last week I lost all sound to all front speakers, if I faded the radio to the rear only, the rear played fine, if I faded to front only, no sound. I took my bike to the dealer who I have a very good relationship with. IMOP it was the amp and I told them that. We looked up the part # and the amp part # had been changed as it was the same # with an "A" after it. They had the amp in stock, we unplugged the old one, plugged in the new one and it worked, bottom line the amp was bad. While we were working on it one of the other techs came over and said he had an issue with another customers 2011 CVO SESG with the speakers cutting out. When he called MOCO's tech support they advised that they had speaker issues and the fairing speakers both regular and tweeter's had superceded part numbers "A" and to replace them. Since I had the same issue and my bike was still under warranty they ordered all new speakers for my fairing. We did check the part number for the lower fairing speakers and those had not changed. Bottom line on the 2011 CVO SESG the main Amp which sits on top of the radio as well as all the fairing speakers have been changed due to issues and as such have been replaced with "A" part numbers. So to all CVO owners who are having this problem there is/was an issue, no matter what your dealer is saying!!!
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FLHXSE2 Build date last week of April 2011 delivery date 5-11-11, Thanks Mano!, Chip
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FLHXSE2 Build date last week of April 2011 delivery date 5-11-11, Thanks Mano!, Chip
Updated. Thanks Chip.
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I call BULL chit on HD!!! My original amp went out at 300 miles. The second amp went out at the very beginning of my 4500 mile Sturgis ride. I was PISSED!! My bike was bone stock when two HD amps went out. The only non-Harley mods on the bike was me and my personal belongings.
Basically, I had the original amp and a replacement HD amp, replaced on a bone stock bike. That means two amps went out on my bone stock bike. Have I said it enough???? I then had the TTS tuner/Fullsac X-pipe, and baffles installed while waiting on my back ordered HD amp. My third amp was installed, and my tweeters were replaced. Currently, I'm not having any problems. The volumne seems to be ok. I'm keeping my fingers crossed.
I will take HD to small claims court on a lemon law action if I have any further issues. HD will pay to replace the crappy stereo system with a quality and working system!!
Well, I had updated tweeters replaced a couple months ago again for the second time. So thats 3 sets of tweeters and 4 amps in my bike in 14k miles, and the system just crapped out again. It will need to be diagnosed to find out if its the amp, tweeters, speakers or?
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Well, I had updated tweeters replaced a couple months ago again for the second time. So thats 3 sets of tweeters and 4 amps in my bike in 14k miles, and the system just crapped out again. It will need to be diagnosed to find out if its the amp, tweeters, speakers or?
Ish....Head unit?????
The last time mine cr@pped out they replaced the tweeters and head unit. 40 000 KM/25 000 Miles last year and all is well.
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Ish....Head unit?????
The last time mine cr@pped out they replaced the tweeters and head unit. 40 000 KM/25 000 Miles last year and all is well.
Saying that I was taking to a salesman that used to work at the dealership I was going to for the repairs. He now works at another H.D. Dealership (not the one that I go to now) and he said....."I have never seen a new bike pulled a part so many times as much as yours". So maybe it's time to move on to another dealer. The mechanic at your dealer might be a bit close minded or I just got lucky last year. :nervous:.
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Not sure on build date or even how to find it but all sound has now gone on my Krypto >:(
It was absolutely fine when I put it away for winter but now there's nothing.
All the instruments and the Ipod / Head Unit functions seem to work OK but nothing at all from the speakers.
Still under warranty as I bought second hand last year but I'm still really p@@@ed off!!
Just over 5000 miles on the clock.
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Not sure on build date or even how to find it but all sound has now gone on my Krypto >:(
It was absolutely fine when I put it away for winter but now there's nothing.
All the instruments and the Ipod / Head Unit functions seem to work OK but nothing at all from the speakers.
Still under warranty as I bought second hand last year but I'm still really p@@@ed off!!
Just over 5000 miles on the clock.
Updated on master list. When you go to the dealer they will be able to tell you your build date with you VIN number.
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Well, I have a 2011 FLHXSE2 that has a build date of August 2010. With 4000 miles, now the right side is fading in and out. Haven't read all the way through this thread to see what problem everyone else is having, but that is mine. Four months out of warranty so dealer says any diagnosis, etc is on my dime. Had the bike for an hour and said they couldn't duplicate the problem, charged me $105 dollars and sent me on my way, despite my complaints that it does it primarily when riding, not sitting still. Wish I could get the factory to step up and honor this. If anyone has any ideas/solutions I'd appreciate a shout. I bought the bike used on eBay, so i'm not the original owner... it only had 1900 miles on it when I bought in September.
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Well aaazdaddy if I had a crystal ball and knew what I was going to go threw in the last 2 years I would have replaced the the amp and speakers. I like the look of the head unit so I would keep that. In my case I got my scoot new and the 5 year extended warranty so why should I let H.D. off the hook. I have to say that once it is working it's not that bad of a system.
Saying that I think you should read this thread or better yet download it. Tons of good information if you want to use it to repair what you have BUT if I was you with no warranty I would just go ahead and replace the amp and speakers. Talk to TIF2 (Rich) or look up some of the threads. He can help you with that or his threads will.
From my experience, In a nut shell, you will have a confused mechanic in the sense that they really cannot pin point the problem so they start guessing by swapping out the head unit, amp, speakers, tweeters, wiring harnesses, ipod harness and ect. They will even perform the service bulletin M-1315 speaker test till they finally get it right. With no warranty all those parts and labour that is a new system and then some and it will save you the countless visits to the dealer because they will do it in stages. Then after all that I would never trust this system.
Good luck.
Mano.
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Just a quick update....The bike went in to my local dealership in Lincoln UK yesterday.
It's not the one I bought it from but it's the one I usually deal with when they have the bike I want and it's only 15 miles away from my door.
The Techie, Mike stripped the fairing off and ran through the diagnosis and found that the head unit had the wrong software installed so he first corrected that but it didn't solve the problem.
He carried on through the sequence and quickly found that the amp was crapped out as you guys would say.
They ordered me a new, updated one which is showing as "In Stock" in Belgium and it should be back with me mid next week.
Hopefully that will see it right and by then my new LRS Ultra Screen should be here too...... :orange: :mango: :bananarock:
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Just a quick update....The bike went in to my local dealership in Lincoln UK yesterday.
It's not the one I bought it from but it's the one I usually deal with when they have the bike I want and it's only 15 miles away from my door.
The Techie, Mike stripped the fairing off and ran through the diagnosis and found that the head unit had the wrong software installed so he first corrected that but it didn't solve the problem.
He carried on through the sequence and quickly found that the amp was crapped out as you guys would say.
They ordered me a new, updated one which is showing as "In Stock" in Belgium and it should be back with me mid next week.
Hopefully that will see it right and by then my new LRS Ultra Screen should be here too...... :orange: :mango: :bananarock:
Just hope now that nothing else is crapped out. You will only find out once the new amp goes in. It is a possibility that there is more than one problem. Tweeters or maybe a speaker or even the head unit. Installing the new software does not make it good. Good luck.
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Now's the time to find out cos it has warranty til October 13 so I'll be blasting those sounds out as much as possible til then.....
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Now's the time to find out cos it has warranty til October 13 so I'll be blasting those sounds out as much as possible til then.....
Good call. :2vrolijk_21:
Once it is working it's not that bad.
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Good call. :2vrolijk_21:
Once it is working it's not that bad.
All fixed with a nice new, updated AMP and sounding the business.... :orange: :mango: :bananarock: :jalapeno:
BTW it turns out that my bike was built 17 March 2011. :2vrolijk_21:
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All fixed with a nice new, updated AMP and sounding the business.... :orange: :mango: :bananarock: :jalapeno:
BTW it turns out that my bike was built 17 March 2011. :2vrolijk_21:
Glad to hear things are working.
Master list updated.
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I was just wondering. Are you sure all of these bad amps the dealers are replacing are "new" and not reman. When my HK radio was replaced twice under warranty they used reman. units not new.
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How does one find the build date of their bike?
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How does one find the build date of their bike?
You have to call HD Customer Services and quote your VIN Number and they should be able to find out for you.
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I was just wondering. Are you sure all of these bad amps the dealers are replacing are "new" and not reman. When my HK radio was replaced twice under warranty they used reman. units not new.
Ish...I hope not.
Is that what the "REV A" stands for. That means if they come out with "REV B" that would mean they fixed it twice... :D
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Well, I had updated tweeters replaced a couple months ago again for the second time. So thats 3 sets of tweeters and 4 amps in my bike in 14k miles, and the system just crapped out again. It will need to be diagnosed to find out if its the amp, tweeters, speakers or?
Took it to the dealer, they followed the M1315 service bulletin, and found out the tweeters are defective again. So I will now have another set of tweeters installed for the 4th set installed on the bike. Thats 4 sets of tweeters and 4 amps replaced in less than two years and 15,000 miles!!!
The dealer apologized and recommended that I buy aftermarket tweeters. How about Harley supply good audio equipment instead of the junk they are installing!! Harley can kiss my A$$!! I will keep showing up and having their techs diagnose and supply parts until they get it right. In the meantime, they are ruining their reputation by installing crap on their bikes. I wish I could just go once to Sturgis round trip with a working audio system. Glad I bought the extended warranty.
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Took it to the dealer, they followed the M1315 service bulletin, and found out the tweeters are defective again. So I will now have another set of tweeters installed for the 4th set installed on the bike. Thats 4 sets of tweeters and 4 amps replaced in less than two years and 15,000 miles!!!
The dealer apologized and recommended that I buy aftermarket tweeters. How about Harley supply good audio equipment instead of the junk they are installing!! Harley can kiss my A$$!! I will keep showing up and having their techs diagnose and supply parts until they get it right. In the meantime, they are ruining their reputation by installing crap on their bikes. I wish I could just go once to Sturgis round trip with a working audio system. Glad I bought the extended warranty.
That's exactly how I feel too.
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My fairing and speakers in the lowers have been cutting out for the last couple weeks again. I have HD lid speakers and HD amps in the bags. When the front speakers all cut out, I still have plenty of sound coming from behind me. The service guy at the dealer said they needed to check it because it could be the radio and may not be the amp. I told him I would think that if if was the radio that was the problem, the rear speakers would cut out also. He said not necessarily. I referenced this thread and told him about the numerous bad amps. They looked at it last Saturday and confirmed it was the amp. This morning I swung in and had them swap it out. On the way to the dealer the frontspeakers were out more than in. After I left I didn't make it 3 miles from the dealer and the front speakers cut out again. They definitely seem better but cut out about 7 times in the hour ride home. Is it possible the new amp is smoked too? Or could it be the radio after all?? I am sure glad I bought the ESP, but running back and forth an hour each way sucks!!
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My fairing and speakers in the lowers have been cutting out for the last couple weeks again. I have HD lid speakers and HD amps in the bags. When the front speakers all cut out, I still have plenty of sound coming from behind me. The service guy at the dealer said they needed to check it because it could be the radio and may not be the amp. I told him I would think that if if was the radio that was the problem, the rear speakers would cut out also. He said not necessarily. I referenced this thread and told him about the numerous bad amps. They looked at it last Saturday and confirmed it was the amp. This morning I swung in and had them swap it out. On the way to the dealer the frontspeakers were out more than in. After I left I didn't make it 3 miles from the dealer and the front speakers cut out again. They definitely seem better but cut out about 7 times in the hour ride home. Is it possible the new amp is smoked too? Or could it be the radio after all?? I am sure glad I bought the ESP, but running back and forth an hour each way sucks!!
Yes. It could possibly be the head unit (radio) or the amp or a bad speaker or tweeter.
They will keep swapping them out till they get it.
3 Head units, 2 amps ,1 set of tweeters, ipod harness and ipod module later it is finally working.
Thank god for ESP is right.
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On my way to Montreal on Saturday my system stopped working......again. Ish. It was working so well lately. I will be going to the dealer this week as I need this thing working for August when I go to Sturgis.
The symptoms tell me it's the head unit....again, >:(
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A new head unit has been ordered. That is #4 for me.
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A new head unit has been ordered. That is #4 for me.
New head unit went in today. Hope this one will last. :nervous:
I was told at the dealer that it was the 3rd unit replaced this week.......ish, it's only Thursday.
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Bump for jjb.
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Add mine to the list. Build date 2/5/11
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Add mine to the list. Build date 2/5/11
Done.
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BTW: I have an Amp if anybody needs one. Thought the amp was the problem as right side kept cutting out and purchased, but it ended up being bad boards caused by vibration (Iron Cross fixed for $250). I have the newer revised version (see picture). $135 SHIPPED. PayPal OK.
Apparently they've found that the riser bolts can touch the bottom of the head unit causing said vibration. During the 2011 model year they started putting lower-profile bolts that don't touch. At the time, I had a 2011 FLHXSE2, but have since sold and purchased a 2012 FLHXSE3.
Bob
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Bump for Mr. P.
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Second stereo amp and speakers is gone with only 4,000 miles on the bike since first warranty fix of amp and one speaker left hand side 5.25. Work was done the first time at 3,990 miles in July 21, 2012. Thinking of calling HD customer service and let them know (not that they care).
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Called customer care and they transferred me to the customer care for the on-line store. The lady there said there are no stereo parts available for the 2011 FLHXSE, but there are for 2010 and 2012 FLHXSE's. I asked if I can put the two amps from the 2012 into my 2011 and she said she will have talk to a tech guy and call me back. She did ask for the part number to the amp and the replacement part number the dealer list on my warranty was 76000141, but she said she found nothing for the 2011's.
My question is can I use the 2012 amps in my 2011? If no, what aftermarket options for replacement did anybody here use?
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I have a brand new , never installed , replacement amp that was from HD . I replaced the whole system before i got this amp from them and jus kept it .. let me know if ur interested .. its in my office and I can send pics if needed .. thanx
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Unfortunately, Barefoots amp didn't work, so I'm going with an aftermarket replacement for the amp and speakers and possibly the radio. I can't wait to toss the hd stuff since it's crap.
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Head unit #5 went in on Saturday.
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On my way to have soundz customz install a new system in my bike since the HD stereo system sucks.
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Mano,
I am now on my 3rd amp in the 2011 SESG. :( left channel went out.
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Mano,
I am now on my 3rd amp in the 2011 SESG. :( left channel went out.
Brutal.....well once the extended warranty is done I will be upgrading my head unit via Iron Cross. Till then they can keep replacing it.....they might get it right before the warranty is up....lol.
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Great Plan Mano :2vrolijk_21:
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Lost my second amp or radio head unit today. Keeps cutting in and out alternately from left to right. Thank goodness for extended warranty.
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Brutal.....well once the extended warranty is done I will be upgrading my head unit via Iron Cross. Till then they can keep replacing it.....they might get it right before the warranty is up....lol.
Head unit #7 went in last week.
Well at least the dealer confirmed that the boards just break up from the vibration. With the newer bikes going away from the HK unit this problem will slowly be swept under the carpet and forgotten.
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That's friggin crazy.