Well, here is where I am at with Corbin. I must admit, I am impressed with the effort, and am getting my faith restored in humanity here.
Anyhow, I have been talking to a rep in Florida, by the name of Bruce, and he basically said, we are on a mission to improve customer service, and we will do whatever it takes to make it right.
I had the seat and backrests in the car and was on my way to return it all to the dealer, and buy the new Road King Comfort Stich Reach. Just became available. Got there, and they wanted me to talk to the Corbin rep and make sure they weren't going to eat any charges for the return. (typical, I spend almost $40,000 with all the accesories, on a SEEG, and they start to bitch about $80 in freight)
When I called Bruce from their shop, he said he wanted to take a shot at making the seat work for me, and said their head shop guy had some ideas about getting more space for my wife, and adjusting my position forward 1-1 1/2 inches, which I really needed, being inseam challenged. He also said, they would be making a custom pan to accomodate these changes and completely rebuild the seat.
I said my concern was that we go though all this, and it still is not a comfortable, well fitted seat, but I have had 2 months go by since the purchase. He said then Corbin would issue the dealer a full credit authorization, so I could apply my money toward the Road King seat was looking at there.
It is not going to be a done deal for a few weeks, but just the effort they are making says alot, and I am not sure any other company would do all this. I also pointed out to him that no one noticed that I had ordered the 02-L for both of the backrests, and when I checked their catalog, it is very specific in saying the 02-L which is the large oval is only recommeded for the passenger, and not to be used for the rider because it limits the passenger leg space radically! I am asking them to replace one of my 02-L's with an
02-S which is the small oval.
I will keep you all informed, and post pictures of the final product.
Don't give up on Corbin just yet, now if this all is lip service, I will be the first one up on the soap box bitching you can bet on that, but I think this guy is really trying.