Regardless of possible repercussions, I would also suggest a sit down "chat" with the owner, and the result would tell me if I need to start using another dealership for service going forward. Fortunately, you are not tied to the selling dealership for warranty work or recall work or anything else. If this is the way the owner lets his service department treat people however, don't be surprised if he blows you off or refuses to even sit down and talk with you. Way too many good small mom and pop dealerships were forced out by Harley ten to twenty years ago, and they in many cases were replaced by hot shot used car dealer types that would agree to build bigger and fancier facilities and promote whatever Harley told them to promote. The old mom and pop places didn't normally screw over customers, they wanted their repeat business. The new breed seems to be the polar opposite.
JMHO - Jerry
Regardless of possible repercussions, I would also suggest a sit down "chat" with the owner, and the result would tell me if I need to start using another dealership for service going forward. Fortunately, you are not tied to the selling dealership for warranty work or recall work or anything else. If this is the way the owner lets his service department treat people however, don't be surprised if he blows you off or refuses to even sit down and talk with you. Way too many good small mom and pop dealerships were forced out by Harley ten to twenty years ago, and they in many cases were replaced by hot shot used car dealer types that would agree to build bigger and fancier facilities and promote whatever Harley told them to promote. The old mom and pop places didn't normally screw over customers, they wanted their repeat business. The new breed seems to be the polar opposite.
JMHO - Jerry
Requested several times and called to speak with the owner, only to be told he’s busy, just stepped out.
The service manager wasn’t happy with my low score and stated that it will be sent out again and he wanted 10’s on all the questions !
But I do get my bike back after the check engine light an temp light came on and it was fixed. Service manager said it had air in the coolant line and that he drained the coolant and put new in it. Really hadn’t a chance to ride it to put any miles on it to see if anything will come back.
Just goes to show everyone, that while buying a bike $$$ everyone there is your best friends, after the sale no one really wants to deal with you. We’ve brought 2 bikes from them and brought a family member in and they brought a cvo street glide as well from the same dealership!
Just sad!!!!!!!!!!!
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