Unfortunately I am in that conversation now.. Not going well. Rep told me it was my riding style today and I ride to aggressively for the stage 4 and should go back to stock and they would put a new stock motor in (mine toast) and refund me the cost of the stage 4. Sure you can imagine my response. Going to meet with his boss sometime in the next 2 weeks and will try 1 more time to resolve and if not just turning over to the attorney (who is of course telling me to turn over to him now and stop wasting my time) for the "long fight"..
The BMW looking better..
Yep, that’s the same tactic they took with me. My riding style is the problem. That’s BS and they know it. I said you don’t even know my riding style. I’m an experienced riding that is using my bike EXACTLY the way the Stage IV kit is advertised in their parts catalog.
“This Stage IV kit was developed to deliver maximum horse-power from the Milwaukee-Eight engine - all the way to redline”
“Designed for a high level of flexibility, this package is ideal for riders who want stump pulling torque throughout the RPM range and also crave plenty of arm pulling acceleration when you whack the throttle”
“The rider will feel exceptional acceleration, delivering significant gains and up to 40% increase in the higher RPM range.”
These are direct quotes from Harley Davidson’s 2018 SE Performance parts catalog. Describing the HD SE Stage IV Kit. No one should tolerate any suggestion that “riding style” is at fault. Unacceptable as HD is promoting the Stage IV kit SPECIFICALLY for a more assertive riding style. And suggesting otherwise is nothing more than a bunch of lawyers telling dealer reps to make the issue about the rider and not the bike.
Keep the pressure up.... calmly and rationally. No need for threats, they are a waste of time. Come to agreement on next steps. Make the dealer rep send the agreed to steps in a written email. No verbal agreements unless they are followed up in writing.
They need to be pushed until they spend the money to make these bikes right and deliver the performance they advertise and that we paid for. Nothing less is acceptable.