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[SPIDERMAN]

Hi Karen,
            Hope you don't mind me calling you by your first name. I feel like we know each other since I've been sending your family about $15,000 a year for going on 30 years now. I'm writing today to see if I can get you do something about the poor quality zippers in your motorclothes. I love Harley-Davidson leathers, and own 6 of your jackets as well as a couple pairs of chaps and two sets of rain gear. So it's not like I'm some newbie expecting hand made quality or anything. The problem is I keep having to replace the zippers. Or should I say the pull mechanisms. I've never had a problem with the teeth, always that pesky little pull whatchamacalit that actually puts the zip in the zipper. Just broke the one on my Torque leather jacket and I had just gotten my chaps back after 8 weeks. I'm not even going to try to work with one of your dealers on the jacket. I don't have 8 weeks of patience on this issue. Hope you can understand why that might be. Anyway, there's this nice Vietnamese lady down the street that will fix me up in 4 days for $25. Can I send you the bill ?  Seems only fair considering what a loyal customer I am. Thank you for your time. I know you're probably busy looking for new and cheaper ways to manufacture your line of Harley-Davidson apparel.

B B

[Hoist!]

Hi Karen,
            Hope you don't mind me calling you by your first name. I feel like we know each other since I've been sending your family about $15,000 a year for going on 30 years now. I'm writing today to see if I can get you do something about the poor quality zippers in your motorclothes. I love Harley-Davidson leathers, and own 6 of your jackets as well as a couple pairs of chaps and two sets of rain gear. So it's not like I'm some newbie expecting hand made quality or anything. The problem is I keep having to replace the zippers. Or should I say the pull mechanisms. I've never had a problem with the teeth, always that pesky little pull whatchamacalit that actually puts the zip in the zipper. Just broke the one on my Torque leather jacket and I had just gotten my chaps back after 8 weeks. I'm not even going to try to work with one of your dealers on the jacket. I don't have 8 weeks of patience on this issue. Hope you can understand why that might be. Anyway, there's this nice Vietnamese lady down the street that will fix me up in 4 days for $25. Can I send you the bill ?  Seems only fair considering what a loyal customer I am. Thank you for your time. I know you're probably busy looking for new and cheaper ways to manufacture your line of Harley-Davidson apparel.

B B

You must have missed the "Properly Working Zipper" accessory in the P&A catalog. You know the deal. Buy their stuff, then make it work right from the P&A catalog. But now that you asked her nicely, I'm sure she'll bend over backwards to accomodate you. I think it's more likely though that you'll be the one continuing to bend over! Hoist!

[RJ749]

From: KD
To: Spiderman

I can tell from your letter that your are a loyal customer of our company which since founded has prided itself on quality American craftsmanship.  I can not therefore understand why you are finding a problem with our Chinese zippers and leathers.

We make every effort to make sure that these Chinese products are the premium quality you should expect in China.  We take only the best quality Chinese products, of course with the lowest bid.

I am sorry that I can not assist you with your nice Vietnamese lady down the street, but if you would like to use any of our dealers we will be happy to have our quality inspectors decide if your zipper failed or simply does not work do to unauthorized modification or application of a non-Harley lubricant to enhance the zipper's performance.

You may want however to get the new "premium quality" scripted ball cap from the dealer next time you are in, they are usually fail safe and we appreciate the free advertising.

Best regards,

KD's assistant (kd is out tanning)

[jeffj]

B B,   

I feel your pain as in the last 6 or so years the quality has really gone the wrong direction.
I swear everytime you buy something at the dealerships, you better try it on as the sizes very SO much.

Maybe Karen, will step up and solve all of our issues with a much better quality control process in the motorclothes department 


jeffj

[Screamin]

The problem is I keep having to replace the zippers. Or should I say the pull mechanisms. I've never had a problem with the teeth, always that pesky little pull whatchamacalit that actually puts the zip in the zipper.

Look at the size of the teeth on the H D leathers and then compare to a real zipper. Amazing that they get out of the store still together. I expect that they're fine for fashion leathers but that crap just don't get it if you really intend to wear one riding.

[Screamin]

A sarcastic bunch for sure. Would be funny as chit if it weren't so true.

[RJ749]

A sarcastic bunch for sure. Would be funny as chit if it weren't so true.

I feel the pain.  Like B B I have my share of MoCo zippers.

[Twolanerider]

Go to Iron Braids (the same folks that make the really good levers) and get some Zipper pulls made in colors to match the jackets.  Don't just repair; improve  .

http://www.ironbraid.com/zipperpulls.html

[WFP]

These boots are now 9 years old...Harley Lace up zipper boots...love 'em...

[ESJ JESTER]

Hey Karen,  I get a call from the clothing manager at the local dealer saying this years SE jacket is in for me. They just automatically order them in my size because of the "Elmelda Marcos" syndrome.  I drive 35 miles try it on and sleeves are 3" short?  Spock couldnt answer as to why. Same size as last years.  AND that $450 beauty , the first time on and zipped up the pull and gizmo fly off the top !  The crappy teeth at the top were not crimped right and now no zip. Brand spankin... so they warrenty it in 2 weeks.  NOW the real reason for this letter is the zippers on these boots! They cant be used as they dont stay zipped,instead they split open in the middle and make it near impossible to get home without good ole duck tape.   So I just leave them zipped with the crazy glue still holding them toether. Then In Daytona  2 years ago while walking around  THIS happens. Wolverine nor HD  will do anything about it and even $20 at the shoe repair shop couldnt re glue them.  Boy those CRUISER WORKS  boots sure are comfortable!!!

[Screamin]

Hey Karen,  I get a call from the clothing manager at the local dealer saying this years SE jacket is in for me. They just automatically order them in my size because of the "Elmelda Marcos" syndrome.  I drive 35 miles try it on and sleeves are 3" short?  Spock couldnt answer as to why. Same size as last years.  AND that $450 beauty , the first time on and zipped up the pull and gizmo fly off the top !  The crappy teeth at the top were not crimped right and now no zip. Brand spankin... so they warrenty it in 2 weeks.  NOW the real reason for this letter is the zippers on these boots! They cant be used as they dont stay zipped,instead they split open in the middle and make it near impossible to get home without good ole duck tape.   So I just leave them zipped with the crazy glue still holding them toether. Then In Daytona  2 years ago while walking around  THIS happens. Wolverine nor HD  will do anything about it and even $20 at the shoe repair shop couldnt re glue them.  Boy those CRUISER WORKS  boots sure are comfortable!!!

How fast were you going when you suffered the blow out. Could of been really nasty. I had that happen many years ago w/ a tenny runner and I'm glad I survived it.

[ESJ JESTER]

I actually Just got off the Heritage and was walking away ,  it was the wierdest feeling and was just to funny with duck tape to finish the day.  It all boiled down to a 1 yr warrentee  that was over by a few months.  The new ones o bought for thier replacement had zipper problems also. China junk is the bottom line.  Really sad  imho.    Thing is   I think about it every time i lace up those zipperless ones now.

[Midnight Rider]

Karen...None of your leathers fit me!!  You must be using the Chinamen for fitting as well as assembly...how about making something that will fit AMERICANS who have eaten too many Big Macs, and had a few too many Negra Modelo's?  Then you REALLY need good zippers to hold in all that middle part on us.  And if you haven't noticed, many of the women here have those LARGE AMERICAN BREASTS, so the jackets don't fit them either!!

I think I'll stick with the Fox Creek Leathers, and buy your patches to have sewn on by B B's Vietnamese friend!!

[SEULTRA]

LMAO!!!
These are the same thoughts I have when only one side of the zipper pulls up on my$550.00 HD leather jacket and it catches my finger in the process. This is an EZ fix though as I don't buy anything from the MOCO anymore. Love & kisses to you Karen!

[HogBreath]

Why pay $450 for a Harley Leather Jacket? I found one at a truck stop/car wash/video store for $29.95. The first thing I noticed is the zipper was assbackwards. (pull on the left side) Hmm, for $29.95 I might could learn to deal with that. Yes, it was for sure a men's jacket. After zipping it up and trying it on, I decided I'd buy it. Now, to get out of it. I tried to unzip it, but found it impossible. It zips and unzips at the same time. No matter what I did, it would not unzip. I badly wanted to bust my way out of that jacket. But, I stood in line, and explained the situation to the clerk, "Your jacket won't turn me aloose."

No, I didn't buy it. It could have just been one faulty jacket out of 20, but, I was afraid to try on another one.