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[SIKBIRD]

I don't think this has been covered on this site but have you guys seen the MOCO's 2022 Internet Sales Policy?  The way it reads, as of January 1, 2022, Dealerships will no longer be able to sell or ship parts, apparel, or even motorcycles to customers outside of their geographic territory!  Big Sky H-D already has a popup on their website stating such.  I have some parts on backorder from Surdyke that won't be filled until January 2022 so I sent them a chat and asked if the new policy would affect my order, their response was that they have not been told anything about it.  Maybe they're waiting until January 1 to post it on their site or maybe they were granted some sort of exemption, but if not this new policy will essentially kill their internet sales business.

Here is the Policy

[Twolanerider]

Would love to read their boilerplate dealer agreement sometime.

[SIKBIRD]

Twolane, I believe that boiler plate agreement was drafted by the infamous law firm of Dewey, Cheatham, and Howell, LLP

[FLSTFI Dave]

I have read the attachment a few times.  They tried this several years ago and it didn't hold.

This is done to protect dealers and get people to buy parts local.  Harley does nothing to protect the customer for Crappy dealers like Six Bends that marks every part can clothing item up over what the P&A book lists it for.  Then you also have the dealers than never have parts in stock. 

Will also hurt dealers that sell lots of bikes out of their area.

I'm hoping this fails like last time, and I almost never buy from Sturdyke or other Discount dealers.

[D-N-D]

I don't see this working on bike sales when theres a bike event like bike week. The local dealers sell lots of bikes to out of state buyers that are not in there area !! I did see this happen a dealer would not sell a bike CVO to a couple I was riding with because they were out of there area for sales. The sales person said yes we call sell it to you but Harley will hold us accountable and may not let us get more CVO'S as an example or some other way to slap our hands. This happen in PA and the couple was from PA just about 150 to 200 miles from home and they said the dealer will not dealer trade this bike to your local HD dealer.

[ultrafxr]

Ronnie's H-D sent a letter asking customers to call Harley and complain.  I did and the rep I spoke with said they have received a lot of calls.  So let your voice be heard and perhaps they will back off.

[dayne66]

Ronnie's H-D sent a letter asking customers to call Harley and complain.  I did and the rep I spoke with said they have received a lot of calls.  So let your voice be heard and perhaps they will back off.

Got a # for easy reference?

[ultrafxr]

Got a # for easy reference?

See attached.  800-258-2464

[Fired00d]

One more reason to say MoCo!!!

All they are doing is sending business to the aftermarket... higher quality products and possibly cheaper (even if they aren't I'd pay more for higher quality).

 
Ride Safe,
Fired00d
 

[mark]

HD needs to let the free market dictate survivors and losers.  Trying to artificially protect some dealers from those savvy enough to operate an online discount sales program makes HD seem like they’re stuck in a prior decade.  The problem isn’t online sales, it’s having too many dealers for the current sales volume. 

[FLSTFI Dave]

I will call Monday morning.

[WildClyde]

HD needs to let the free market dictate survivors and losers.  Trying to artificially protect some dealers from those savvy enough to operate an online discount sales program makes HD seem like they’re stuck in a prior decade.  The problem isn’t online sales, it’s having too many dealers for the current sales volume.

Mark, you nailed it!

[dayne66]

The # works from Canada...will call Monday.

For my '08 I ordered a load of stuff from a discount dealer (Rebecca?) and had it delivered to my house in Nanaimo, BC.

When I got my '12 I could not get the load sent to Canada....had to use 'Ship Happens' in Blaine, Washington.

When I got the trailer in '17 I ordered a load and they could not ship to 'Ship Happens'...it had to be a residence. The forum member that I bought the trailer from was nice enough to accept numerous deliveries and store them in the trailer until I made it down to Vancouver, Washington to get the trailer.

Now I have a '20 and tried to order a load to the house of a friend of my Wife......they could not take the order because they are no longer allowed to take Canadian CCs for delivery orders. Her friend ordered and paid for me.

Most parts can be sourced from the after-market.......Harley has been chasing me there a decade already!

[ultrafxr]

I'm all for aftermarket parts . . . except when they impact factory warranty or ESP.  Most failed items I'd need would already be covered by the warranty or ESP but there are / may be some performance enhancements for example that require genuine moco factory parts.  I'm on my seventh 'last new Harley' (and I really mean it this time . . . I think) so probably not that big an issue for me.  But the idea of big brother Harley dictating the terms of legitimate sales just rubs me the wrong way.

[2smoke]

Just got off the phone with H-D customer service. I expressed my dis-pleasure with this policy and informed the individual I was talking to that this is a guarantee to make customers like me very unhappy. I also explained to him that parts I ordered from my local dealer on 8-21-2021 ARE STILL NOT IN YET!!! After waiting for a month I ordered the same parts from an online dealer, got them in a week, and got the bike back on-the-road in time for some fall riding. If it was not for the online option that bike would still be apart in my shed! He told me that the local dealer can get the parts from the other dealer and then get them to me. ARE YOU F'N KIDDING ME? Any company that operates like this deserves to go under. Never in my life have I ever heard such dumbassery.