www.CVOHARLEY.com
Custom Vehicle Discussions => CVO™ Road Glide Custom® => Topic started by: acevtwin on February 14, 2022, 10:20:25 AM
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Warning: Long read.
So having All Orange / Black CVO's since my first 2000 Road Glide, When I saw the "Spy photo" of the Orange / Black road glide for 2022 I knew it could be something I was interested in. I contacted the 2 HD dealerships that are still in business that I worked at in the past and both said if and when the bike is confirmed they would "take good care" of a former employee. So I waited for the reveal and there it was!
I contacted the first dealership I ever worked at and Still have friends there, Told them to get "My price" worked up and I would be placing a deposit. The sales manager got back to me right away with my ex employee Special price of
$60,000 otd. I about had a heart attack. I said "That's how you are taking good care of me?" And politely declined. On to the next dealer I worked at . My first question to them, "Are you a MSRP dealer?" The answer was yes. I gave them $1K deposit and took my current CVO, a 2017 Street Glide to them for trade in value. They gave me an initial write up and trade value that was pretty good. Knowing that I was paying the $3K extra for Gun Slingers paint, and the HD mandated $1K "Surcharge", I asked for a little more on the trade in. They agreed. The bike came in last Thursday and got prepped and when everyone started commenting how beautiful it was, Thats when things went sideways the first time. They suddenly wanted to charge me 5 hrs labor to change my garage door module to the new bike and remove my Bagger Nation license plate and frame! I told them Every dealer in the past has did it as a courtesy. They reluctantly agreed to change the module but would not give my frame back. (I had the stock set up for them in the tour pak) After another spirited conversation with the salesman they finally saw the logic that it would actually be easier to just take it off and give me the assembly rather than taking it off and then trying to unbolt the plate from the frame. (those of you that run the Bagger Nation plate frame know what I'm talking about). Not to mention I cut the plate to make it fit in the frame and it would never bolt on a regular frame again.
So know its Friday (the day before I pick up the bike) The dealer sent the "Finalized" write up to My credit union. Well needless to say the prices had changed. Yes, they gave me more for my trade, but now dealer prep went up $200. I now had a "Doc Fee" of $210,
And the MSRP no longer matched the website. (off by $300) I was upset, and called out the dealership on the price change but after jumping through all the hoops so far I just wanted the deal done and agreed on the "New price". But thats where my credit union held up the deal. The new write up sent by the dealer said "Selling price" where it used to read "MSRP". My credit union called the dealer and asked them for the "MSRP" associated with this bike and my VIN number. The dealer refused. It's now 4pm on Friday, my credit union closes at 5pm, Im expecting to pick up the bike the following day and the deal went sideways again. So I called the Sales manager.
He said if I didnt agree to this price he now had 2 back up buyers behind me that Will buy it. Again, by now Im so stressed out I just wanted it over. I told him to change the MSRP back to what it says on the web site and add his "Fluff" on to the Doc fee line. He agreed.
My credit union excepted it and I "E signed" the loan docs just before they closed. What a nightmare. And this was where I used to work!
The next day I picked up the check and went to the dealership. Everyone was nice as can be. I bit my tongue and we did all the paperwork, and got the new bike loaded. Only then I could finally relax. It was Not a good experience. None of it.
The bottom line now is, I am the "Happy" new owner of my 5th CVO, a 2022 Road Glide.
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Congratulations on the new ride! Very sorry that you had to "take it on the chin" but it is a sellers' market.
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Landing fixation. The sense that we have to finish what we started. If they (whomever "they" may be) get away with lying to your or mistreating you know they will do so again when questions of repair, warranty, or other issues present. Hope you enjoy the bike. It is a good looking machine. Crap like that is why I don't get rid of my old bikes for something new.
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Very nice bike, can't imagine what they would have done to someone that didn't work for them!
Sent from my iPhone using Tapatalk
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Congratulations, beautiful bike and color!
I’m waiting on my Orange CVO Road Glide Limited to arrive. This will be my first Road Glide. Always had Bat Wings. Seems the dealer has no idea when it will be here.
I’m quite sure it won’t arrive this week before I leave for the Texas Hill Country next Sunday for 2 months.
Are you doing any engine modifications to your new bike? I think that I’m leaving mine alone. First Harley ever that I have left stock.
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Congratulations, beautiful bike and color!
I’m waiting on my Orange CVO Road Glide Limited to arrive. This will be my first Road Glide. Always had Bat Wings. Seems the dealer has no idea when it will be here.
I’m quite sure it won’t arrive this week before I leave for the Texas Hill Country next Sunday for 2 months.
Are you doing any engine modifications to your new bike? I think that I’m leaving mine alone. First Harley ever that I have left stock.
Putting on some Rineharts and calling it good.
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Congratulations… great looking bike.
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frustrating as all heck. But, try and put it in the rear view mirror and enjoy the beautiful ride. I got the same bike and had to get it 1500 miles away and have it shipped. Also MSRP but had to pay a little extra and shipping. We want what we want.
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Beautiful bike, enjoy!
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I saw it's big brother at a somewhat local dealer about 2 weeks ago. It's a beauty. Enjoy.
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Beautiful bike. Hate dealing with people like that. Glad it worked out in the end.
Really love your bike.
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Looks awesome. Enjoy the new ride. :2vrolijk_21:Stuart
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very nice bike in this color. have fun with it
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Very nice bike. Had a very similar situation dealing with Smoky Mountain Harley Davidson with them changing numbers after said deal was agreed upon. Just on a much bigger scale. They got me out of my deposit as well. They are well machined con artists. However lesson learned not to deal with the crook Kev the Rev at SMHD. You have an absolute beautiful bike and hope you enjoy it for many years to come. I have one coming down the pipe line as well. Just don’t know when. Hope you have a blessed day.
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Very nice bike. Had a very similar situation dealing with Smoky Mountain Harley Davidson with them changing numbers after said deal was agreed upon. Just on a much bigger scale. They got me out of my deposit as well. They are well machined con artists. However lesson learned not to deal with the crook Kev the Rev at SMHD. You have an absolute beautiful bike and hope you enjoy it for many years to come. I have one coming down the pipe line as well. Just don’t know when. Hope you have a blessed day.
blah blah blah blah blah
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blah blah blah blah blah
I agree.
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blah blah blah blah blah
I agree.
Wholeheartedly? Or with some question or equivocation? Personally, and this is just me of course, but I find his musical reference less than inspired. Just not to my taste...
https://www.youtube.com/watch?v=mfJhMfOPWdE
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Enjoy your new motorcycle. I am cut from another cloth. If I had an agreed on price at the dealer ahead of time. And they send out paperwork with a higher price, I would tell them to stick that bike where the sun don't shine. I know, they can sell it to someone else for more. But they would lose my business forever. My word is good, and I expect people I deal with to be just as honest with me. My word has no price tag.
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Absolutely. 100%
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blah blah blah blah blah
It is what it is. You have a blessed day
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I agree.
It is what it is Dave. Just because they are your go to dealer still doesn’t mean they don’t have shady dealings. I have spent a lot of money on bikes as well as accessories and dealing with them was a scam. But I guess I should have just shut up. Signed and paid $5,000 over said price after the agreement and never mention their unethical business practices. Their straight up lies. Whether people want to hear it or not a lot of go to dealers are scamming people for worshipping the almighty dollar and they showed their hands to me.
It is what it is. Sorry if it offends you or anyone else as that is not my intent. My intent was to just warn people about doing business with them under Stuart’s management and Kev the Rev as the sales agent.
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Wholeheartedly? Or with some question or equivocation? Personally, and this is just me of course, but I find his musical reference less than inspired. Just not to my taste...
https://www.youtube.com/watch?v=mfJhMfOPWdE
Hope you have a blessed day
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It is what it is Dave. Just because they are your go to dealer still doesn’t mean they don’t have shady dealings. I have spent a lot of money on bikes as well as accessories and dealing with them was a scam. But I guess I should have just shut up. Signed and paid $5,000 over said price after the agreement and never mention their unethical business practices. Their straight up lies. Whether people want to hear it or not a lot of go to dealers are scamming people for worshipping the almighty dollar and they showed their hands to me.
It is what it is. Sorry if it offends you or anyone else as that is not my intent. My intent was to just warn people about doing business with them under Stuart’s management and Kev the Rev as the sales agent.
My experience there has been totally opposite of that. They have treated me very well, they have treated my wife well. Many of my friend have been treated very well by them. That is not who I have used as a sales rep or manager. I have even bought a bike from them for my wife by text message.
They have never changed the price on me in an upward direction. Always negotiate the price and then pay what we agree on. A couple times we could not get together on the numbers, and I walked, no hard feelings. I have had 8 members of my MC purchase bikes there, some more than one.
Not saying it cant go south or a bad deal. It's just not the norm in many peoples experience.
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I have ordered a Badboyz Cyclez Freedom seat for it. Has anyone had any experience with these?
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Signed and paid $5,000 over said price after the agreement.
Okay, thanks for letting us know what happened. Was the agreement in writing, on paper, a verbal agreement, or an open agreement? How did the unexpected $5000 over come into play?
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:jack:
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:jack:
My apologies to the beaten horse.
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My experience there has been totally opposite of that. They have treated me very well, they have treated my wife well. Many of my friend have been treated very well by them. That is not who I have used as a sales rep or manager. I have even bought a bike from them for my wife by text message.
They have never changed the price on me in an upward direction. Always negotiate the price and then pay what we agree on. A couple times we could not get together on the numbers, and I walked, no hard feelings. I have had 8 members of my MC purchase bikes there, some more than one.
Not saying it cant go south or a bad deal. It's just not the norm in many peoples experience.
I respect that very much. Heck the only reason I even tried dealing with them is what I have read from posting about them over the years. I attribute the coarse dealings on the salesman and his manager. I generally visit them several times a year when I am in town riding in the local area. I have bought plenty of parts from the and used their service department a couple of times. However when I go to buy the CVO from them everything went south quickly. I respect you and your opinion but have lost all respect for SMHD all around. I will leave it at that and hope you have a blessed evening.
That is one beautiful bike the OP has and hope he enjoys it for many years to come.
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I have ordered a Badboyz Cyclez Freedom seat for it. Has anyone had any experience with these?
I have not used their seat, but have heard good things about it. I do use their CVO riders back rest and its a very good product.
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I've never financed a Harley, CVO or otherwise, but I am curious why the Credit Union is worried about what MSRP is? I assume your trade was at least partially paid for and you are not so upside down on the new bike that the value was more than the loan so why do they care? It sounds like they were afraid they were issuing a check for more than the value of the bike. I guess if so it would make sense.
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I've never financed a Harley, CVO or otherwise, but I am curious why the Credit Union is worried about what MSRP is? I assume your trade was at least partially paid for and you are not so upside down on the new bike that the value was more than the loan so why do they care? It sounds like they were afraid they were issuing a check for more than the value of the bike. I guess if so it would make sense.
Yes, You are correct on everything. My 2017 CVO Was paid off and I got $30K trade in for it.
The Credit union was only finding the price for a Road Glide Special in their listings.
They couldn't understand why the dealership sent them a write up for $50K when they were
Showing the cost at like $22K. Then when the dealership wouldn't provide them with something that
said "MSRP", It became a pissing match. My credit union said to me "We do 100 car loans a week,
We have never had a dealership Not provide MSRP".
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Well, the good news is you have a beautiful new motorcycle. Here's hoping it gives you many miles of smiles and great memories. :)
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Nice lookin bike ace! Love the color. I haven't bought a new bike in 20 yrs since my first one. I go barely used at a way lower price. But when you gotta have it,,,you gotta have it! lol
Hearing stories like this can piss you off. Every once in a while you have that salesman that thinks he is God...I have been lucky and never had a bad experience....