I get frustrated reading these comments, too. You're talking about a 200+ page manual for a complicated hardware product (Boom! Box GTS) that receives regular software updates. These updates normally require changes to the manual, especially if functionality or procedures have been amended.
The printed manual delivered with a 2019 bike in the fall of 2018, for example, is already woefully out of date. The online version of the GTS manual has gone through many revisions already and was last updated two days ago.
I can see the logic in providing a printed version of the motorcycle owners manual because the info contained there isn't likely to change significantly over time. But I can completely understand why a printed version of the GTS manual has been deemed illogical and counterproductive from an end-user experience perspective.
I am talking about a 42K plus bike, with an infotainment system that needs a manual so you can find out all the features. And Harley has the nerve not to provide it. Harley keeps working hard to push loyal customers away.
No the manual is not out of date. Not one of the software updates to the GTS has change how the head unit operates.
The manual explains how to operate it and its features. All of the software updates have been to correct functions that are not working correctly, or working at all. All updates are to correct programing issues, not user interface.
Same thing with the 2014 head unit though 2018, no changes in operation or the manual but more than 10 software updates.
A 30K chevy comes with a owners manual and a infotainment system manual. Shouldn't be to much to expect a 42K toy to come with manuals.
I'm on my 7th Touring CVO since 2009. Price keeps going up, and content keeps going down. Not a good business plan on Harleys part.