Worked for a company in the late 90s, had been a very good company with reliable products. It was bought out & the new owners decided to maximize profit by making everything cheaper. We went from good to one of the worst companies in the business, product failures were a daily occurrence, before we might have had 1 or less per month. Out new motto became: it's how we respond to the problem that's important. We gotta fix it. Worked for almost a year, then customers lost patience. As they left the new company decided it was the customer's fault that our poorly made products were failing. They backed off on customer support & lost most of their business. As a part of that process, they lost most of their good employees in every department. When I left - resigned in disgust - they had lost 60% of their business & sold out. Fun times. The HD dealers who care are stuck in that mode - We gotta fix it because the company will not recall it etc. Expensive decisions. Less than fun.