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[jeroenelectrum]

my 2019 was sumping  it has the 2018 problem o ring   now its been updated to the 2019 seal    hope this works

[SDCVO]

I hate to suggest this, I think HD knows they have us by the cojones.

They knew that we, the buying public love to modify the bike, more so than any other bike out there. We love cams, intakes, exhaust, and tuning. And with their new policy in place, why would they ever change anything knowing they can easily dump ALL failures as soon as we change stuff on the bike. They have no incentive to do so. Do other manufacturers have the same kind of no tampering policy?

As I have posted here I have a BMW Grand America coming in next week. Dealer is installing full aftermarket exhaust system as well as few other "goodies" and when I asked about the warranty he said "no problem as long as we don't try to warranty the aftermarket parts". They said they do it all the time and BMW has no problems with it. Obviously I have never heard the Remus exhaust I bought since I have never even looked at a BMW before so a couple of Saturdays ago they called me (my office right across the street from them) because a customer of theirs with the exhaust was in and I could come over and see/hear it. Super nice guy that has had his bike for around a year and has had a couple of issues and he said same thing about the warranty. Dealer installed and he has never had an issue.

[winkjr]

my 2019 was sumping  it has the 2018 problem o ring   now its been updated to the 2019 seal    hope this works

OMG i have an 18 road glide i hope it doesn't have this problem seal.  If it does I hope me putting on my own mufflers  doesn't void the warranty . I got 1400 ish miles now.

[FlaHeatWave]

Jerry, i realize you are an old grumpy fart, but respectfully, as a guy who rides a 13 year old CVO, what do you know about what the dealers are doing these days? If you buy parts from an HD dealer and they install it, you have a receipt evidencing same. If that ends up causing a problem, the dealer is on the hook as well as HD as their authorized dealer. At that point, do you care who pays to fix your bike? By law, in a product liability claim, you can go after everyone in the chain of distribution.

In spite of HDs Fine, EPA Settlement, Mandate, whatever,,, This is nothing new,,,

I went through a similar issue on my '09 SERG in 2013 after a lifter failure took out the Engine, (SE Stage III Kit), My Dealer GM learned a lesson on that one, he stood behind his word and replaced everything except the chrome Engine covers. To reinstate ESP I was required to (per Harley) to run everything stock (including cat & tune), the GM was told that if his Dealership made any mods, any mods at all, to the Drivetrain while under ESP that they would talk about jerking his flag (Franchise)... So, with help from my Dealer, we went to Plan B, aftermarket parts, no ESP, and he would stand behind it, worked well until the Owner sold to one of the "used car dealers"...

Yes, you probably have legal recourse against your Dealer in the events that you outlined,,, I'd be curious to see how that works out for you? I have enough difficulty with dealerships being a "good customer"... It might be different for you? just a recent hobby? After 43 years on HDs I don't want any other Bike...

As far as correlating having a new CVO serviced at the Dealer to be considered "current", LMAO! There are folks (some of them are on this Forum) that are on the cutting edge of HD Technology, developing new Technologies for HDs, that don't set foot in a Dealership unless they absolutely have to...

As far as Jerry being "current",,, In my years on CVO Harley, I've garnered tons of good information (all models) from reading Jerry's posts, never found anything to be even remotely incorrect,,, IMO Jerry is a great asset here

"Another Grouchy Old Fart"





 


 

[CVOStreetglide]

AGREED!!

  

[TN]

I also concur with FLaHeatWave on comment about Jerry. 

And I ain’t grouchy at all, maybe 

[Heatwave]

Definitely concur!!

[Rooster]

I've always enjoyed Jerry's 2 cents

[Buck Rogers]

That question is easily answered. The manuals and product schematics clearly show the new oil pump design in 2019 M8 bikes. Also worth noting they have not updated SB1450 to include 2019 M8s which assumes the new 2019 design would have addressed sumping. Clearly HD had no interest in truly testing this new design under real road condition testing.

This is out of my 2019 Touring Service manual. As you can see it states early and late oil pump housing. This manual would have had to have been put together and printed months ago. So why did they put the old housing on the 19s when they knew there was a better one.

[Chief2505]

This is out of my 2019 Touring Service manual. As you can see it states early and late oil pump housing. This manual would have had to have been put together and printed months ago. So why did they put the old housing on the 19s when they knew there was a better one.

The answer to your question is simple, HD had already purchased the early model pump housing and was not going to throw them away. So they installed the early model until they ran out, then they switched to the late model. It is all about the $$$

[Chains]

Read all the posts sad to say I will never spend the money on a new Harley again. If they can't guarantee their quality I'm certainly not going to spend my own cash to fix their mistakes. 

I really wanted a 2019 but I wanted to be able to change pipes cams and tuner. Not willing to gamble $40,000.00 on a shot my dealer may or may not cover repairs.   

Great post though very informative to those that listen. Thank you.

[Bumpandrun]

Read all the posts sad to say I will never spend the money on a new Harley again. If they can't guarantee their quality I'm certainly not going to spend my own cash to fix their mistakes. 

I really wanted a 2019 but I wanted to be able to change pipes cams and tuner. Not willing to gamble $40,000.00 on a shot my dealer may or may not cover repairs.   

Great post though very informative to those that listen. Thank you.

On the other hand this is the  doom and gloom club.  Many more good dealers out there that follow internet BS and know the big mouth players....... I personally have seen 2 bikes highly modded at dealers get warrantie work with a nod and a wink. ( needs to go back to dealer that did the work)But if you broadcast day after day ...hour after hour about your expertise in Harley warranty issues ?  Your done all over the country.  Lol. One poster here will be waiting a very long time from what I was told by 3 different dealers in 3 states north of him if he ever shows at there dealership . So basically his mouth has voided his warranty.  Lmao!!! 

[Twolanerider]

On the other hand this is the  doom and gloom club.  Many more good dealers out there that follow internet BS and know the big mouth players....... I personally have seen 2 bikes highly modded at dealers get warrantie work with a nod and a wink. ( needs to go back to dealer that did the work)But if you broadcast day after day ...hour after hour about your expertise in Harley warranty issues ?  Your done all over the country.  Lol. One poster here will be waiting a very long time from what I was told by 3 different dealers in 3 states north of him if he ever shows at there dealership . So basically his mouth has voided his warranty.  Lmao!!!

Your own remarks only reinforce the point.  The dealers have having to knowingly violate both company rules and (in some cases) Federal law to do the work that is being discussed. 

Should they?  For the rider who is suffering he's always going to say "of course!"  It's a slippery slope though.  If a dealer is willing to break a rule to help me (at a time when this help presumably helps me and, by association, helps him by keeping his customer happy when the MoCo is footing the warranty bill by a "nod and a wink") I as his consumer can have no faith he might just as easily or as quickly lean the other way when it happens the MoCo isn't paying the bill.  The only thing I can  know is he's willing to break a rule.  A rule, by the way, that is not insignificant.

I'm not one that advocates that we should expect the dealers to go beyond legitimate and stated warranty obligation.  I believe we can read and know the rules and it's beneath us to whine when we don't get what are actually freebies or bennies above and beyond the contractual and statutory obligations.  I might and would have a complaint when those obligations seem to be a moving target chosen at the manufacturer's whim.  But arguing that "nod and a wink" policy making choices are good choices in now way suggests sound policy or honest operations.

"Warrantie" (sic) notwithstanding, what we need is a fair, honest, and defined playing field.

[Para Bellum]

On the other hand this is the  doom and gloom club.  Many more good dealers out there that follow internet BS and know the big mouth players....... I personally have seen 2 bikes highly modded at dealers get warrantie work with a nod and a wink. ( needs to go back to dealer that did the work)But if you broadcast day after day ...hour after hour about your expertise in Harley warranty issues ?  Your done all over the country.  Lol.  . So basically his mouth has voided his warranty.  Lmao!!!

So the dealers follow the forums closely enough they know riders by their screen names?

[Twolanerider]

So the dealers follow the forums closely enough they know riders by their screen names?

Of course they do.  Makes perfect sense too.  Every city or at-best regional covering dealer has staff paid to absorb man-hours and company equipment to surf the web.  Their very being (and job title) is defined by absorbing all that is on the interweb looking for malcontents (world wide!) that would never be in range to actually spend money at that dealership so those strangers to the dealer's area of operations can be blackballed.  It makes perfect sense.  How could one doubt that this is so?

I know I personally get several phone calls every week that are from some unknown phone number.  I am also of adamantine certainty that each of those calls are from Harley shops who are using up time and other resources even more to call and ask:

Hey, is you Twolane?