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Author Topic: 2018 FLHTKSE Anv Seat Quality Issues  (Read 3550 times)

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FLHTCUSE8ski

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Re: 2018 FLHTKSE Anv Seat Quality Issues
« Reply #15 on: May 18, 2018, 11:13:22 PM »

Taking the word of a salesman is a very good way to get the shaft.  Next time I'd suggest getting a commitment from the dealer, in writing, that the problem will be corrected at no cost to you before you accept delivery.  Once you accept the bike, all the verbal assurances are less than useless.

Btw, the suggestion to have an upholstery shop tighten the cover was a very good one.  A good dealership would have done it with absolutely no argument at all.  Keep that in mind next time you want to buy something from a dealership.  The only way to fix a lousy dealership is to stop patronizing them.

Jerry

Understood your right thanks
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2018 FLHTKSE Anv

KGB

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Re: 2018 FLHTKSE Anv Seat Quality Issues
« Reply #16 on: May 19, 2018, 11:48:52 AM »

It was addressed the same day.
I got assurance from the salesman that the issue would be looked into. 
Then the service manager and even Harley Davison refused to make things right.
I documented everything but they failed to make things right.
I was even willing to make a compromise but I was just shut down.
So it looks like there say it’s not a warranty issue (even though it is) so the salesman said it would be taken care of, I think the dealership should handle it, I had trouble with the riders seat on my street glide, I bought it in Charlotte and live in Ohio, went to a couple of local dealers and got the same song and dance, so called the selling dealer, he wouldn’t do anything, harley wouldn’t do anything, finally threatened selling dealer with internet and forum ratings he sold me the seat at cost and I sold the original on EBay, it ended up costing me about $50.00 when it was all said and done, good luck with your fight!


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motor1

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Re: 2018 FLHTKSE Anv Seat Quality Issues
« Reply #17 on: May 19, 2018, 10:40:10 PM »

I am not proud of the advice I am about to give (I was taught by my parents to always be honest) that said, sometimes you have to fight fire with fire. If an undetectable problem were to prevent the heated seat from working HD would have to replace it. Just saying…
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gpopvet

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Re: 2018 FLHTKSE Anv Seat Quality Issues
« Reply #18 on: May 23, 2018, 05:47:45 PM »

My seat.
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FLHTCUSE8ski

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Re: 2018 FLHTKSE Anv Seat Quality Issues
« Reply #19 on: May 23, 2018, 06:45:58 PM »

My seat.

Thanks! My seat appears worse than yours.
 I like the saddlebag speakers, I just upgraded to the boom stage 2 system.
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1997 RoadKing
2008 FLHTCUSE3
2013 FLHTCUSE8
2018 FLHTKSE Anv
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