As a previous CVO owner I still still read here. I purchased a 2009 SG. Had about 1500 miles and the right bag came off. It was locked and did not open. Pretty beat up but put back on and headed to to the closest HD dealer. I was on my way to the air show in Osh Kosh Wi.. Dealer checked it out said I must have not had the pins tight. Oh well live and learn. About 100 miles later comes off again. Not so lucky this time, hit a steel pole and exploded.
I then went to an unamed dealer near the show and the old fart just said tuff luck see ya... I asked that he call harley for any issues with the pin system on my model run. He came back and said denied. I asked for the claim number and left. I went down the street and called HD customer service. The third lady I finally got to, could not have been nicer. Said buy a back pack and continue. She said she would call ME when I returned and told me to have a good trip.
Sure enough the day after I returned home she called me and said the pins are never a warranty issue because even the dealer could install them improperly. She promptly offered tho pay half at the dealer of my choice through a credit on thier parts acct. GREAT service from HD... The rest of the story is not so good but that does not really matter anymore.
So Why not give that route a try. It may help you. Note, though I have purchased several new H Ds in the last few years, do not know if that helped, but CS was Great.
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Topic: Anyone lose a saddle bag while riding? (Read 41773 times)