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[Rock N Roll]

2013 SERGC here with the same issue. I don't have GPS so it's not related to the NIM issue as far as I can tell. I guess it's earbuds until someone comes ip with an answer.

Goose, make sure you check your docking cable in the saddlebag.  The short cable that connects to the i-Pod disconnects behind your saddlebag to be able to remove the bags.  Make sure you have a good connection on both ends.  Some folks have found the docking cable to be the problem and simply replaced the cable.  Also, I use 2 rubber bands to keep my i-Pod Touch securely plugged into my docking cable.  Ever since my dealer changed the NIM, my i-Pod has been working just fine.  Do you have intercom?  That could also have an affect on your music.  Whatever you do, don't give up.  It took me a few tries but we finally got mine working as it should.  Good luck!  Hey, and congrats on that '13 SERGC.  That's a sweet ride! 

[ffltjeff]

NIM seems to be a common issue on here.  I just had mine replaced on my 13 CVO Ultra, dealer said it was the first one he has seen that was  bad in a long time (lucky me).  Voice prompt from GPS was not coming through the speakers, Ipod worked fine.  Dealer replaced NIM and all is well now, except voice prompt interrupts my tunes now    I know it will drive me nuts this summer when we start touring.  I will need to find mute button.   

[Goose]

Thanks Rock N Roll. I appreciate the tips and encouragement. The 2012 SERG Custom doesn't have intercom or Nav so I'm pretty sure there isn't a NIM to be the problem so I'll approach it from the connector side of the equation and see where that leads me. I had the faulty NIM on my 2011 FLHTK and finally just by-passed it.

[ultrafxr]

NIM seems to be a common issue on here.  I just had mine replaced on my 13 CVO Ultra, dealer said it was the first one he has seen that was  bad in a long time (lucky me).  Voice prompt from GPS was not coming through the speakers, Ipod worked fine.  Dealer replaced NIM and all is well now, except voice prompt interrupts my tunes now    I know it will drive me nuts this summer when we start touring.  I will need to find mute button.

You can disable voice prompts on the GPS.  In the settings menu I think.

[ffltjeff]

Thanks Ultrafxr I will check that out.  Goose I hope it is just the connecter that is causing your issues.  These kind of problems with a new ride can drive a person nuts.

[Rock N Roll]

Goose, there is a "Mute" button in your GPS settings that will shut off all sound coming from the unit.  However, keep in mind, even with the GPS sound turned off, the GPS cuts off your music if you have it (GPS) set up to give voice prompts over music.  Make sure this is not causing your problem.  Easiest way to do it is to leave the GPS at home, go for a ride and see if your music still cuts out.  If it does, the GPS is not the problem.  Good luck & Ride safe!

[MadCVORG]

I have the same problem--ipod cuts out while I'm riding.  Works fine when the bike is off, so I decided to live with it as is. Might look into it once the weather warms up and I start logging miles.  My guess is that the MoCo hasn't quite beat the gremlins in this one.

[HDultraDad]

Rock n roll, glad it worked out and folks are getting the info on the possible problems.  It looks like the (3) possible issues from reading the threads: 1) cable docking at the iPod, 2) the cable itself, or 3) the NIM or iPod interface.   Mine just went out 2 days ago and will be taking it to the dealer tomorrow.  No signs of an issue: just stopped working...well after I had the bags off on a good cleaning.   

Rock n roll, I wonder if my H-D dealer is part of the BR group.  I'm in NC and the dealer is Smokin' H-D.  They have 2 sister stores in LA, one in Cool Springs, TN and another in Chicago.

[Rock N Roll]

HDultraDad, check your connects to your saddlebag.  Since you took the bags off to clean the bike, you might just have a loose connection.  It's possible especially since you weren't having problems before.  I always remove my bags too but I make sure I check the connections!  Mine is still working.  My only problem has been finding time to ride lately.  Work keeps getting in the way!

In response to your dealership question, I know I have always been a  big fan of my dealership in Baton Rouge.  However, almost a year ago, the dealership was sold along with another dealership the same Owner had in Hammond, Louisiana.  It is quite possible your dealership in NC could be the same ownership group since a group bought both Hammond and Baton Rouge in one purchase.  From what I was told, the group that bought Harley Davidson of Baton Rouge and Hammond HD is a group that owns quite a few dealerships around the country.   I have not been to the dealership much since the previous owner sold both dealerships.  There was quite a lot of personnel change.  I had made friends and riding buddies with several of the previous employees.  We still ride together but going to the dealership is just not the same.  I'm very old school and some things just should not change!  Although we have some great riding here in South Louisiana, your home state of NC is my favorite place to ride!  Ride safe!

[HDultraDad]

R n' R,  yeah, I tried the connection over and over.  The only issue is the plug does not securely latch both side of the ipod.  Even if I hold it firmly in the ipod the only thing I can get is the music and volume control (which is what many have stated here).  Thanks for the suggestion though. 

On the dealership change... on my end it was a good thing the old was gone and the new has come.  The old owners didn't have the draw of good mechanics, parts, bikes, ETC.  The new ones have put money in it and just was named in the top 100 powersport dealers in the Country.  That's out of 15,000 powersport dealers.  They have the most bikes in NC as well.  I guess it can go both ways.  Let's just hope they don't screw up a good thing they have started.

[huggy33]

I just bought a used 2011 FLTRUSE that did not come with the nano ipod. I plugged my ipod classic in, but nothing came up on audio menu. Can you use any ipod device with this bike? I see the owners manual says not to a use an ipod classic l (should have read that first! ) . THANKS!

[OBB]

I just bought a used 2011 FLTRUSE that did not come with the nano ipod. I plugged my ipod classic in, but nothing came up on audio menu. Can you use any ipod device with this bike? I see the owners manual says not to a use an ipod classic l (should have read that first! ) . THANKS!

Mine stayed with the original owner also. I picked up a nano and use it in mine without problems.

[huggy33]

What generation/GB nano did you install? Thanks for the quick response. The original nano that was with the bike was an 8gb 4th gen. I bought a brand new 16gb nano, but the connecting port/plug is smaller.

[OBB]

What generation/GB nano did you install? Thanks for the quick response. The original nano that was with the bike was an 8gb 4th gen. I bought a brand new 16gb nano, but the connecting port/plug is smaller.

Honestly don't know. I bought it about 2 1/2 years ago when I got the bike. If you're an Apple type guy, you might be able to figure out the generation part of it.

[FLSTFI Dave]

What generation/GB nano did you install? Thanks for the quick response. The original nano that was with the bike was an 8gb 4th gen. I bought a brand new 16gb nano, but the connecting port/plug is smaller.

You new nano uses the new style apple lightning connector, which has been about about two years.  The iPod that the CVO's came with through 13 have the 30 pin connector.

My CVO King has the same plug as your 11 CVO RGU.  Apple makes an adapter that will let you connect the new style to the old style.  I use a 32 Gig full size iPod with the lightning connector and the adapter in My King.  It also works with the new 64 Gig iPhone 6.

So you can use any of the new iPods with an adapter.