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CVO Social => Other Topics => Topic started by: no-rain on April 20, 2005, 05:12:42 PM
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I had my 1000-mile service completed today and I told the service people to not change the fluids because I had already changed over to AMSOIL (engine/primary) and Redline (trans). After the service was completed the service manager said that he needed to inform me that not using Harley oil would void the warranty and that I need to switch back to keep my warranty valid.
I said okay can you put that in writing for me (not using Harley oil voids the warranty). He seemed a little disturbed that I asked him to put it in writing.
Now why I am posting this:
Is this a normal tactic of dealers? If so, I won
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The only terms and conditions of the warranty are those stated in the warranty declaration issued by HD Corporate.
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Yeah, 'er 'uh, rainman,
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Years ago I was a class
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Tie in sales such as you're describing are discussed for allowabiltiy and lack of allowability (in different circumstances) in the Magnuson-Moss Act and in several parts of administrative law as layed down by the FTC. In short the dealer can not tell you that your warranty is voided for using other than a manufacturer's supplied or suggeted lubricant. In fact there have been appelate cases that bounced around the GM decision that did everything short of mandating that if a manufacturer REQUIRED a specific oil for warranty purposes that they then had to supply you that oil; free.
Basically what you're dealer is saying is patently illegal. He's being an assho*le and being a little crooked. What's more is that he almost has to know that what he's saying isn't true. Which really means it's a shop that can't be trusted and it's time to find someplace else to spend your money.
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Sorry to hear their jerking you around Rainman. 2lane hit the nail on the head from a legal standpoint. I also have to add your Harley owners manual gives specific guidelines to requirements on the oils used in your bike, I
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another falicy is that YOU cannot do your own services - b/s - buy a service manual - show receipts for manual and all lubricants & parts - keep those in a seperate file from all other data - follow the required maintenance and keep that record in that file - you have performed the required maintenance - NOT a dealership ONLY item
as long as the lubicants MEET or EXCEED mfg requirements you are fine - keep RECORDS - even an oil analysis once in a while does not hurt either - the data is stamped on the container @oils - if anyone has never seen the insides of an oil filter - it is worth the 2 minutes it takes to open one up - there are HUGE differences in quality/media
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Good advice from everybody. As far as your dealer, go elsewhere. Our service dept. carries different brands of trans. fluid etc. and have for years.
Good luck [smiley=beerchug.gif]
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Like Tony said, go someplace else. Who ever told you that is also about to sell you ocean front property in Missouri. It's obvious that dealership is not familuar with the Magnussen Moss Warranty Act nor the intent of the MMWA. It prohibits exactly what that guy is doing.
If the oil meets the factory specifications (most motor oils do!) then they can not dictate what brand you use.