You've got multiple issues (sorry for stating the obvious). It may start with a little unfamiliarity of your own though.
"Screamin' Eagle" ESP is not a thing. The extended service plans are a private and separate contracting entity. It may be a CVO "Screamin" Eagle" bike but the service contract is a separate item.
And... 2 1/2 months at the dealership? Was this due to supply issues (not impossible during the last 18 months)? Or was the dealer really so incompetent that they took that long to fix a bike? Or are you even sure why it took that long?
And, finally, if the dealer was so problematic to work with the first taking longer than it would take to build a bike from the frame up (only working on weekends) why did you go back to the same shop? Once bitten twice shy.... Are they the only geographically easy option? Is there more to the issue?
You don't say what's going on this time or, with any detail, what was going on last time so it's hard to have any significant insights. If, however, you've had several Twin Cam bikes over the years and this is the only one that's given you issues you may be better off than you expect. Issues have been common. Hopefully your ESP is saving you the burden of significant expense but the time you're losing and what that suggest about the diligence and/or skill of the dealership doesn't leave on with warm and fuzzy feelings.