I have a model "B" jacket that bought in 1990, your right they do take a while to bkeak in...reason being , they a full grain hyde, not split grain like most others. I had a sleeve zipper problem last year...called them an got a return receipt from them, sent them the jacket, they put all new zippers in....the heavey duty brass type, they also replaced the inner lining, another service they offer is to re-drum dye the outer leather and re-buuf it to look like new...I declined that service as my jacket is worn and battle scarred to perfection...I think i originally paid $295.00 in 1990...a hefty sum back then....but 17 years later and many miles it has turned out to be the best investment in motorcycling i have ever made