Folks,
Got to get this posted in hopes of: 1) preventing someone from buying boots made by the US production company the first half of '07 2) finding said boots through outlets that may cause warranty/refund issues. Best advice I can give is get be patient for the new Crusierworks boots expected out this Sept or get another brand!
I ordered my boots directly through Cruiserworks (Cara is a wonderful lady) way back in Feb '07 during the time that Crusierworks had rejected several intial run samples and were waiting full production from the new company. Problem was the soles, not the tread but the quality and durability of the adhesion to the boot. I finally received my boots in late April (wasn't billed til shipment and got a free bottle of the leather cream for my patience) and immediately began wearing them daily. Both to ride and in my uniform as they were a comforable replacement for my standard issue boots and I commute daily on the bikes. Cutting to the chase; got to work one morning last month; late June, and my right sock was wet. Stationed in Belgium and it rains more here than Seattle so waterproff boots are a must. Looked down at my right heel and it had seperated a from the uppers with a gap big enough to slide my thumb into. Pulled off both boots and found the soles seperating on both in several areas around the soles. Immediately called Cara and was informed that they new of the problem and had ceased business with that company and are with someone else now. She appoligized many times over and stated that my boots were not exemplary of the company and not a product they were proud of. I would receive new boots in Sept of the quality that Cruiserworks would again put their reputation behind. Had I been in the states, she would have taken them back; had the soles "repaired" for wearing while I waited for the new boots; overseas it wouldn't be timely given the 3+ weeks of just shipping time plus repair...I'll get the new boots about the same time I'd get the repaired ones back. I'll fix these locally for a spare set of work boots. I agree with ultrafxr in applauding the owner and I'm sure he is kicking himself but he did "jeopardize the brand's good name by selling an inferior product" when he let those boots out the door this spring. I would question the any inventory on the shelf that you could find right now and only go with Cruiserworks boots after the new line is out this fall. I'll follow-up with a note when I get mine....Cara was great to work with; knew who I was, took my complaint without question, and is doing right by me and her company with a no-cost replacement with a boot they say they will be able to stand behind again...my two cents
Shiny side up,
Baron Stump
Author
Topic: Cruiserworks Boots (Read 5512 times)