I have had it with this thread....not with the OP or OUR responses but with the snapshot we have presented of the HD dealers and service departments. There is a theme of mistrust and animosity toward them and to some degree perhaps well deserved. Apparently our CVO's are made with crappy parts, by crappy workers, sold by a crappy dealership network, and serviced by a bunch of idiots; at least that is the impression we are leaving. IF so, why have we each spent a large chunk of money on these products?
I buy Mercedes-Benz cars. When I walk in, they know my name. When I get service I am offered loaners so I can go shopping or to lunch. They text me when my car is ready and it is vac'd and washed first. IF I need warrantee work, they apologize and bring my car to my home and pick up the loaner. They treat their customers like royalty.
Why doesn't the most successful manufacturer of motorcycles worldwide, selling the most expensive production products in their class, do the same thing? A g.d. twelve dollar part!!!!!
If this SM worked for me he would be a "service washer" for a month with reduced pay, if not fired on the spot. 45 minutes of HIS time, B.S. his "time" is paid for, now take care of my customers and put a smile on your face as well. IF HE CAN'T HANDLE THE PRESSURE, QUIT. Pressure isn't needing 45 minutes you really don't have that day. PRESSURE is making the payroll, Pressure is making the floor plan, Pressure is having a guy slip out front and breaking his arm, Pressure is finding out you owe the I.R.S. ten grand you don't have.
Harley-Davidson needs to re-think and re-train their Corporate attitude period. They need to TELL their franchise owners they STAND BEHIND THEIR PRODUTS period, and the owners need to tell their EMPLOYEES that their number one job is to make each customer feel as if they are their ONLY customer.
I realize WE are a cantankerous group; demanding, at times rude, sometimes crude, and we use their products (at times) in the most destructive ways. That is all factored into the price of a $32,000 (or more) product. Get with it HD, the Indian is hunting now, and it's your wagon train they are looking for.
OWL
sorry for the rant, I'm pissed off.