Not defending HOG, I no longer am a member, but they are not the only one having a hard time dispatching a tow truck. I heard of AAA wait times of 4+ hours in the Tampa area on a regular basis. Tow companies are still willing to sign-up with the Services but the recoup is so low they only respond when absolutely no other tows are available. Have some friends that operate tow company, their drivers will not respond, especially at night, to any kind of service tow. Pay is so low they just ignore the calls.
I pay for tow & labor thru my insurance plus it's included on our new cars but I pray to not have to use it.