Dwayne, I think it's an excellent letter. And, since you've gone through the appropriate channels trying to get a resolution, it's the next logical step. Who knows, it may just work.
I subscribe to Trailer Life magazine, and they have a section in there where people who are getting the runaround on warranty issues with trailers, 5thwheels, tires, or whatever. So the mag gets involved on their behalf. They usually start at the top, and it's amazing to see problems get resolved instantly that have been festering for lenghty periods. Usually, the owner, CEO, manager or whatever will say that the contact by the magazine was the first time they have heard of the problem, meaning, that most of the contact ended at a very low level customer support person. Best of Luck to ya. I'm sure my bike will be delivered with perfect paint, har har, but if not ,your letter will help us all. [smiley=xyxthumbs.gif]
Thanks, Robert