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[1sharprdkg]

I stopped by my local dealer earlier today hoping to pick up a "CVO Brochure." (I knew it was a slim chance). At the very least I would get the normal brochure that has all the bikes. So I am checking out a 2005 CVO Fatboy when a saleman that has seen me in the store a lot. He says hello and to let him know if I have any questions or if I need any help. I said I was interested in the new CVO's but I can see there are not any on the floor. I played the 20 question game with him, you know like, which model, what am I riding now, etc. Here is the part that dumbfounded me. I asked if there was any way I could get a CVO brochure, well as I expected he looked at me like I had asked him to give me a thousand dollars. Standard answer, they are expensive, only each salesman gets one and puts his name on it...then he said they have a few but they give them to people that buy a CVO bike. I said looks like if they just bought a CVO bike they would not need a brochure. He did not respond. Here is what shocked me. So I said well can I get the regular 2012 brochure that has all the bikes? He said NO they are expensive and they don't have many of them but he gave me his "card" with there website and I can look them up and see all the bikes on line. WTF! Is he kidding me? I tossed his card in the trash on my way out the door. One more reason why last year I drove 11 1/2 hours to Erie, PA to buy my 09SEUC and did not waste any time with them. Anybody else experience this or similar issue. What is the MOCO thinking? Or is this just my dealer padding his bottom line? OK sorry had to get that off my chest. Not sure why I keep going there!       

[SBB]

Not sure why I keep going there!       

That's sad.
I don't know why you go there either.

 

SBB

[CVORick]

Hopefully you dropped his card in the trash while he was watching.  That sucks.  Don't go back unless it is to show him the CVO you bought somewhere else.

[1sharprdkg]

That's sad.
I don't know why you go there either.

 

SBB

I use to stop in there all the time, its only about 6 or 7 miles from my house. It had been almost a month since I was in there the last time.   

[miker]

They dont care......really

[JR]

I would let the owner or general manager know what happened. If the brochure was for those that buy CVO's I'd told him to look in the parking lot and I guess I need to buy another one from them since you don't want to sell any!!!

[grc]

The owner or general manager is probably the guy who wouldn't pony up the bucks to buy the brochures in the first place.  Harley doesn't supply brochures and catalogs free of charge, they treat the dealers the same way they do the actual customers, as an easy source of extra profit.  Folks who used to get annual parts catalogs and sales brochures and motor clothes catalogs mailed to them might think that H-D was doing that, but they would be wrong.  The dealer was footing the bill for those things, and with the current economy a lot of them have cut that expense out.  If the dealer bought enough CVO brochures for every Tom, Dick, and Harry who walked through the door and asked for one, he'd be out a significant chunk of change.  I'm not saying what happened here was right or a good business practice, just trying to present some possible reasons other than just having an idiot salesman.

One solution could be for Harley to post high quality pdf versions of the brochures online.  Unfortunately, the greedy jerks would probably force you to pay a fee to download it.


Jerry

[indcoltz]

Jerry knows what he is talking about, it's true the dealers do pay for all the brochures that are mailed and handed out and they ain't cheap brother. I used to get a new cataloge sent to me every quarter of the year but no more. Times are a little slow right now and they are all cutting back. My two cents worth

[FLSTFI Dave]

I stopped by my local dealer earlier today hoping to pick up a "CVO Brochure." (I knew it was a slim chance).

 Not sure why I keep going there!       

Oct 2002 was the last time I was in that Dealer,  Time before that was Sept 202 when I tired to buy a 2003 Silver/Black fatboy, they were marked up way over MSRP, 4K or so.  Asked a sales man what they would take right now for it, he flipped the card on the handle bars over and showed me the marked up price and said cant you read.  So I went back in Oct to show him my Silver Back 2003 Fatboy I paid msrp for.  If they were the last Harley dealer in the USA, I would buy something else.

The dealer I use now treats me well.  I was in asking about the 12 CVO road glides and the features and was handed the CVO Brochure.  A day later he got a deposit on a 12 CVO Road Glide.

[1sharprdkg]

Oct 2002 was the last time I was in that Dealer,  Time before that was Sept 202 when I tired to buy a 2003 Silver/Black fatboy, they were marked up way over MSRP, 4K or so.  Asked a sales man what they would take right now for it, he flipped the card on the handle bars over and showed me the marked up price and said cant you read.  So I went back in Oct to show him my Silver Back 2003 Fatboy I paid msrp for.  If they were the last Harley dealer in the USA, I would buy something else.

The dealer I use now treats me well.  I was in asking about the 12 CVO road glides and the features and was handed the CVO Brochure.  A day later he got a deposit on a 12 CVO Road Glide.

I know Jerry is 100% correct. But, I also believe your dealer responded to your interest correctly. I know printed material is expensive...I feel they need to spend some money to make some money! They just spent a ton of money remodeling the whole store, all new floors, flat screen TV's, bathrooms, waiting area. Maybe they should have saved some money for brochure's. Trust me I would never even consider buying a bike from them and only buy parts there when I have to. Smokey Mountain had several new and used CVO's on the floor the other week when I was up there. They would be my first choice.     

[Jerry/MD]

Truly an amazing attitude! Makes you wonder how they survive.

I got my 2011 CVO catalog via H-D. They had a request form on their website and sent it free. Not sure if they have the same thing for 2012.

[CVOThunder]

Hmm I'll have to check and see if H-D has a 2011 CVO brochure. As mush as I paid at the mega store stealership in SW Idaho, you'd think one would have been presented. They may have won the battle but they lost the war.

[1sharprdkg]

Truly an amazing attitude! Makes you wonder how they survive.

I got my 2011 CVO catalog via H-D. They had a request form on their website and sent it free. Not sure if they have the same thing for 2012.

Yeah I got the 2011 CVO catalog sometime last year from the H-D website, mailed to me free. I was just searching around and found a drop down tab,filled out mailing info and it came in a few days. Didn't really know what I was getting or how nice and cool it would be until it arrived. So far I have searched three different times on the Harley Davidson USA site and can only find the "download a PDF brochure." I will keep looking. 

[FLSTFI Dave]

Smokey Mountain had several new and used CVO's on the floor the other week when I was up there. They would be my first choice.     

Wednesday last week they only had USED CVO's on the floor.  They did have a 12 slate / black CVO Street glide in the back that was being preped for the customer.  Wow, did it have a killer stock sound system.

They are a very good dealer to work with.  My last three bikes have come from there, and a fourth will be coming from them

[cvobiker]

2012 Catalogs are out in abundant, I just picked up a 2012 CVO catalog at Gudera's HD in Yuba City today, first thing as i walked in their door. After drooling over the Orange/Black Ultra CVO I got my name on the first Orange/Black they get..  Wife loves the new Switchback FLX, she has her name on the first black that coming in a few weeks.. The Switchback is a nice model, i personally think HD did a good job putting that together.. A lot of woman will be hooked on this model