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[Para Bellum]

Sirius service needs some serious help.  I started with them back around 2003 when they were still XM; started having trouble with them after they became Sirius XM.  Here's the most recent problem: 

I called their disconnect line to cancel.  Of course that line is tasked to keep the customers, but I kept saying "I want to cancel."  After about 10 minutes of that, she finally said she would cancel it.

But she had one more trick up her sleeve:  She did not cancel, so I kept getting billed on my credit card.  After 3 months in a row of disputing the charge on my card, the credit card company got fed up and put an automatic dispute on any charge coming from Sirius.

About 3 months later, I got a letter from Sirius saying my account was unpaid, and I was about to get shut off.  I called the phone number in the letter (billing department) and laughed when they repeated the threat.  I laughed and told them about the card company's auto-dispute bc Sirius had failed to cancel service when told to.  Gave them the number to my card company and said they could have the money if they convinced the credit company.  Haven't heard anything else from them, lol.

[ultrafxr]

Never give them your credit card number. I pay the extra $2 for a paper bill and pay by check.


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[Powermaker]

Never give them your credit card number. I pay the extra $2 for a paper bill and pay by check.


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I do the same, worth the $2!!

[smkymtnboy]

Sirius service needs some serious help.  I started with them back around 2003 when they were still XM; started having trouble with them after they became Sirius XM.  Here's the most recent problem: 

I called their disconnect line to cancel.  Of course that line is tasked to keep the customers, but I kept saying "I want to cancel."  After about 10 minutes of that, she finally said she would cancel it.

But she had one more trick up her sleeve:  She did not cancel, so I kept getting billed on my credit card.  After 3 months in a row of disputing the charge on my card, the credit card company got fed up and put an automatic dispute on any charge coming from Sirius.

About 3 months later, I got a letter from Sirius saying my account was unpaid, and I was about to get shut off.  I called the phone number in the letter (billing department) and laughed when they repeated the threat.  I laughed and told them about the card company's auto-dispute bc Sirius had failed to cancel service when told to.  Gave them the number to my card company and said they could have the money if they convinced the credit company.  Haven't heard anything else from them, lol.

yep! twice for me! suppose I am a sucker! I did like the radio not the customer service!

[Para Bellum]

Never give them your credit card number. I pay the extra $2 for a paper bill and pay by check.

You got that right.  As The Who said, "Won't get fooled again."   

[FLSTFI Dave]

I forgot how much I really hate dealing with Siruis XM.

Tried to activate my Free Trial yesterday.  One hour and ten minutes later and two supervisors later I thought I had it completely activated.

First I was told it was a two month trial and no traffic and weather.  Get to supervisor, and then I am told yes traffic and weather after providing VIN.  Then am told its only two months.  Get a second supervisor who seemed the most helpful and actually english was his first language.  He filially told me its all taken care of, and its a 3 month trial with XM all access, traffic and weather.  I go ride the bike, it all works.

This am I look at E-mail from Siruis XM, its a two month Demo, not my 3 month trail. 

I should have stuck to my statement to the first supervisor, forget the trial, cancel my wife's car and my truck.

[Plongson]

Oh ya...Sirius is a total frigg'n train wreck. I learned about 10 years ago to NEVER give them a CC# for auto billing. My experience with those crooks was I finally CANCELED the credit card.

They are just another overseas set of thieves, like Naviextra that just wants to squeeze customers for cash. They have refined it into an art, wear you down and wear you out. I often wonder how many people just give up and pay out to these asshats because it's easier and cheaper than fighting for hours on the phone with service people that have no English skills. The tactics are very intentional...

[KGB]

I get weekly mailers for both car and bike to sign back up, I would like to see how much they spend in postage 

[GB506]

I had bought a 6mo SiriusXM sub for 19 FLHXSE two weeks before I called and wanted the 3mo free trial.

What a debacle. They gave me a 2mo trial, not 3, and wouldn’t refund my 6mo sub $. Would only credit $75 of the $96 6mo sub.

So, they pocketed $14, shorted me a month of trial, and wouldn’t commit to giving me the $96 for 6mo rate after the trial ended.

After realizing all of this during the chat session, I told the Pakistani on the other end that I wanted to forget the whole thing, delete the trial sub, and return to the original 6mo sub.

No.......

I had to call another number to get it all put back on my original subscription, which I was able to do after much wrangling.

On an up note, I ended up with my 6mo sub and a $40 credit on my account, meaning I got 6mo of service on the bike for $7.66 per month.

I’ll live with it.


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[Cooch366]

I had bought a 6mo SiriusXM sub for 19 FLHXSE two weeks before I called and wanted the 3mo free trial.

What a debacle. They gave me a 2mo trial, not 3, and wouldn’t refund my 6mo sub $. Would only credit $75 of the $96 6mo sub.

So, they pocketed $14, shorted me a month of trial, and wouldn’t commit to giving me the $96 for 6mo rate after the trial ended.

After realizing all of this during the chat session, I told the Pakistani on the other end that I wanted to forget the whole thing, delete the trial sub, and return to the original 6mo sub.

No.......

I had to call another number to get it all put back on my original subscription, which I was able to do after much wrangling.

On an up note, I ended up with my 6mo sub and a $40 credit on my account, meaning I got 6mo of service on the bike for $7.66 per month.

I’ll live with it.


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And sadly you will experience “Groundhog Day (the movie) again in six months. I gave mine up, not wanting to relive it over and over.

I can only imagine how many people would sign up IF the got their act together and got rid of the bull*$&# customer service and replaced it an with honest, helpful service. The stock would go crazy. Till they learn, their loss.

[FLSTFI Dave]

I'm calling Harley Customer Service today about Siruis XM.  I know they have had many complaints and they will get one more.  I want my full 3 month trial, not the two month demo.  Its a matter of now Siruis has pissed me off again.

I also have a few other issues I need to talk to HD customer service about.

[smkymtnboy]

And sadly you will experience “Groundhog Day (the movie) again in six months. I gave mine up, not wanting to relive it over and over.

I can only imagine how many people would sign up IF the got their act together and got rid of the bull*$&# customer service and replaced it an with honest, helpful service. The stock would go crazy. Till they learn, their loss.

I would!

[GB506]

And sadly you will experience “Groundhog Day (the movie) again in six months. I gave mine up, not wanting to relive it over and over.

Immediately after this latest debacle I made a calendar entry with a reminder alarm to cancel the service for 3 days prior to the renewal date. Ain't my first rodeo with them!

[smkymtnboy]

Immediately after this latest debacle I made a calendar entry with a reminder alarm to cancel the service for 3 days prior to the renewal date. Ain't my first rodeo with them!

exactly, should not have to be a rodeo!

[Para Bellum]

And sadly you will experience “Groundhog Day (the movie) again in six months. I gave mine up, not wanting to relive it over and over.

I can only imagine how many people would sign up IF the got their act together and got rid of the bull*$&# customer service and replaced it an with honest, helpful service. The stock would go crazy. Till they learn, their loss.

I would too.  I've cancelled service for the bike, my SUV, and wife's car.  Maybe if they lose a few more customers with 2 or 3 subs, they'll figure it out.