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Author Topic: Sirius XM Help Pleas  (Read 4278 times)

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FLSTFI Dave

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Re: Sirius XM Help Pleas
« Reply #30 on: April 30, 2019, 07:56:11 AM »

I would too.  I've cancelled service for the bike, my SUV, and wife's car.  Maybe if they lose a few more customers with 2 or 3 subs, they'll figure it out.   :zroflmao:

I seriously doubt that they will figure it out.  This has been Siruis XM business model for many years.
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smkymtnboy

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Re: Sirius XM Help Pleas
« Reply #31 on: April 30, 2019, 08:33:32 AM »

I seriously doubt that they will figure it out.  This has been Siruis XM business model for many years.
agree!
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FLSTFI Dave

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Re: Sirius XM Help Pleas
« Reply #32 on: May 01, 2019, 07:19:07 AM »

I talked to Harley Customer service yesterday about the issue with getting the Compete Sirius XM activated.  They gave me a case number.  Shock of all Shocks, Harley customer service said they were aware of the issue with Sirius XM, they have had lots of complaints. 

They told me I would have to call Sirius XM again.  Harley told me to insist on talking to a Manager as soon as they said it did have traffic or not a 3 month or what ever.  Be polite and firm insist on manager.  Once you get a Manager tell the manager that Harley has a "Internal Quality Alert" with them, and for the manger to look it up.  Tell the Manager to over ride the system and active the 3 month trial for everything including traffic, weather and travel link.

I was dreading that call.  I was shocked in less then 15 minutes it was activated correctly. 

So I would suggest anyone calling to activate their CVO subscription do what Harley told me to do.  Remember to let them know about their Internal quality alert.
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Fired00d

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Re: Sirius XM Help Pleas
« Reply #33 on: May 10, 2019, 06:54:14 PM »

Never give them your credit card number. I pay the extra $2 for a paper bill and pay by check.


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:jack:...

Jerry thanks for the info about the paper bill... the subscription in my car was coming up for renewal and the price was going to double + (new car last year and got a new subscriber rate). I called them today to remove my credit card from my account, request a paper invoice, and change my plan. When speaking to cust. service rep he could remove my credit card, but I had to talk to a rep in the cancellation dept. to change my plan. When I got to the cancellation department the rep asked what I wanted to do and why, he then asked if he could check to see if there was a better rate/plan he could find for me.... Long story short he came back and offered me the All Access plan for $162/year. My renewal for this same plan prior to calling was $305/year however the discounted price for the same plan is only a $12.15 increase over my initial subscription. With all that said it does pay in the end to call and talk to someone before automatically paying the higher price for renewal.... BTW... they are quoting me $323.17 for renewal next year... guess you know what I'll be doing come this time next year. ;) :D ;D

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ultrafxr

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Re: Sirius XM Help Pleas
« Reply #34 on: May 10, 2019, 10:05:56 PM »

:jack:...

Jerry thanks for the info about the paper bill... the subscription in my car was coming up for renewal and the price was going to double + (new car last year and got a new subscriber rate). I called them today to remove my credit card from my account, request a paper invoice, and change my plan. When speaking to cust. service rep he could remove my credit card, but I had to talk to a rep in the cancellation dept. to change my plan. When I got to the cancellation department the rep asked what I wanted to do and why, he then asked if he could check to see if there was a better rate/plan he could find for me.... Long story short he came back and offered me the All Access plan for $162/year. My renewal for this same plan prior to calling was $305/year however the discounted price for the same plan is only a $12.15 increase over my initial subscription. With all that said it does pay in the end to call and talk to someone before automatically paying the higher price for renewal.... BTW... they are quoting me $323.17 for renewal next year... guess you know what I'll be doing come this time next year. ;) :D ;D

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Good deal Gary.   :2vrolijk_21:
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