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[hogdooz]

The Arnott Aldan 13" air shocks on my wife's 2009 FLTRSE3 are leaking air and Arnott won't rebuild them since we aren't the original purchaser. Does anyone else rebuild these expensive shocks or should I just go back to stock? Thanks for any info.

[hogasm]

Try a company that rebuilds hydraulic cylinders

[Puzzled]

PM sent.

[hogdooz]

Puzzled, PM sent to you.

[FLTRI]

Are you saying Arnot will not rebuild then EVEN IF YOU PAY THEM?
Bob

[hogdooz]

YES, that's what I'm saying. And they won't even sell you just the shocks to replace bad ones, they only will sell the whole kit including pump. Of course, the shocks I have would be covered under warranty if I was the original purchaser but since they were on the bike we purchased, they won't do anything. Wife really likes the system since she's short and can lower the bike to move it but I'm not going to spend the money to buy a whole kit when their shocks went bad in such a short time. I would even like to try to figure out how to take them apart so maybe I can rebuild them myself. I just can't quite figure out how to get started taking them apart yet.

[FLTRI]

YES, that's what I'm saying. And they won't even sell you just the shocks to replace bad ones, they only will sell the whole kit including pump. Of course, the shocks I have would be covered under warranty if I was the original purchaser but since they were on the bike we purchased, they won't do anything. Wife really likes the system since she's short and can lower the bike to move it but I'm not going to spend the money to buy a whole kit when their shocks went bad in such a short time. I would even like to try to figure out how to take them apart so maybe I can rebuild them myself.

That is the worse case of customer service I've heard in a while! Why wouldn't a mfg offer to fix the problem at the customer's expense?
...unless their product comes as a complete system and the person you talked to didn't want to open a kit to replace the defective one(s).
Just don't make sense...maybe they don't realize their dick on the phone is pissing customers off?
These are one of the most expensive systems on the market...you'd think customer service would be second-to-none. 

Bob
 

[hogdooz]

That was what I thought too, I had talked to them previously about rebuilding them because they were too stiff for my wife as a single rider and there didn't seem to be a problem. Then shortly after that, they started leaking air (I verified it is the shocks leaking, not the air system) and called in for a return authorization, that's when they told me they only took care of warranty work to the original purchaser, and wouldn't do anything even at customer expense.

[Puzzled]

Arnott is changing for sure.............

They no longer want to sell parts other than replacement parts for kits that you already purchased or complete kits. This includes to us dealers also, I was told this first hand yesterday by Bill in the motorcycle division when I was dealing with a warranty issue. It is my understanding people like myself want all of the parts from the kit minus the shocks and "It is messing up our order process/inventory" is what I was told. No problem as there are several other companies out there that I can purchase air systems from. Nice knowing you... see yeah....

[hogdooz]

Puzzled, another PM sent.

[ultrafxr]

Long way around but if perhaps you know (or can locate) the original purchaser you could have him/her send in the shocks for repair.

Their customer 'no service' attitude toward you and the dealer who posted won't win them any friends here.  I've got Legends on both my bikes and while I am the original purchaser on both I have dealt with them for various parts and never had anything but first class service.  If you do have to replace the system I highly recommend Legand Air Suspension.

[FLTRI]

Arnot shocks are Bilsteins (google them) with an air bag wrapped around it and the rest of mfg's are simply air dampers.
The ride quality between a properly designed shock with external air assist is night and day different than just air.
Bob

[mrmagloo]

Arnot shocks are Bilsteins (google them) with an air bag wrapped around it and the rest of mfg's are simply air dampers.
The ride quality between a properly designed shock with external air assist is night and day different than just air.
Bob

What exactly are the Legends in that case?  I've tried them both and I'm not of the opinion that the Arnotts are anywhere as nice riding as the Legends.

[ultrafxr]

Arnot shocks are Bilsteins (google them) with an air bag wrapped around it and the rest of mfg's are simply air dampers.
The ride quality between a properly designed shock with external air assist is night and day different than just air.
Bob

Legends are not simply air dampers.  They use hydraulic fluid internally and external air assist as you described.  I know this first hand because after several years one of my Legends sprung a leak and I had a puddle of oil on my muffler and under the bike.  And when I contacted them they confirmed the construction of the shock.  They replaced the defective shock at no charge.

[hdbrad03]

Why couldn't you use the Monroe Shocks PUZZLED used? and mate them up to the Arnott air pump?


 


   Brad