Who did you buy the unit from?? Did you try contacting them??
Got it through my local HD dealership. They bought it through Crutchfield. I called Crutchfield and they knew nothing about the issue I explained to them. They hadn't even heard about the issue with the 14+ and the BIN. They're mainly home entertainment oriented.
I've sent an email to Soundstream in CA about my problem. I have J&M 6.5" (non Rokker) speakers and their JMAA-1800HC06 180w Performance Series Amp Kit. This has worked flawlessly with my HK head unit for almost 10 years.
I may have something soon from Soundstream. I can't believe others haven't had this issue. I'm sure it has something to do with my J&M amp, but all of the wiring just plug and play with the harness they supplied and my HD harness from the factory. But since there doesn't seem to be any avenue to "change" the EQ settings in the Soundstream as in the 14+ unit, I may have to rewire my speakers/amp for this head unit. Who knows at this point.
Don, I'm sure it will get figured out soon. I do really like the new system, but as the Volunteer Audio owner said, you just cannot hear clearly and no amount of volume or in fact changing the EQ presets, POP, JAZZ, etc, has no effect on highway speed sound, but does do what it's supposed to do in the garage etc.
You know, the worst case about all of this... is that I will have to take the fairing off again and reinstall it. This is REALLY A PAIN IN THE ARSE FOR SURE!