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[bobsplus]

Less than 300 miles on my new  2011 SERG, looked at front fender and found a ding from inside fender, its on the top of the fender but off to the side were the fender is curved around the tire, its a sharp ding, with less than 300 miles appears a wheel weight caused it, but dealer called HD and they turned ot down, I have  a refrence # and phone #, should I follow up and bitch.... to get something done, has anyone else had this problem, I hate to see the price of that custom painted fender.......

[mr_magoo]

I would call and bitch till they fix it.

[mjb765]

Second time I have heard this recently. I would call and complain until they fix it.

[bobsplus]

raining out think I'll call HD tod :soapbox:ay and start the fighting match.......

[StrokedRider]

raining out think I'll call HD tod :soapbox:ay and start the fighting match.......

GOOD LUCK! 

[Chains]

Good luck, you should be able to get it covered by HD, if not then your dealer if he is any good should fix it to keep you happy.

[mr_magoo]

Can you see where the wheel wiegth was (sticky left behind) to show where there was once a wheel weight?

[MAT]

At the point (where) that the wheel was balanced and the weight was applied to the wheel is where the responsibility is for it coming off and causing the damage. You need to call HD customer service yourself and I bet they will make it right.

[Wheelsnkeels]

No fugly weights I use Dyno Beads   and Nitrogen 
http://www.innovativebalancing.com/motorcycle.htm

[grc]

Assuming you have proof that the wheel weight caused the damage, as opposed to some road debris, H-D should cover it since the damage was caused by one of their defective parts.  Take pictures of the missing wheel weight (should be some residue evident on the wheel) and then of the fender ding, call H-D yourself and offer to send them the photo's.  Once again, it's no different than any other damage caused by the failure of a warranted item.  If a defective oil pump wipes out your engine, they don't just replace the defective oil pump and leave you stuck with the rest of the damage.

If they decide to be dipchits and try to bluff you, which seems to be getting more and more common recently as Harley tries to reduce warranty costs by screwing customers, have an attorney send them a little letter.


Jerry


Couldn't find a price for a front fender for an '11, but it would probably be similar to a '10 SESG front fender in terms of price.  That would be about $650 painted to match.

[HawgDoc]

I hope this was resolved by the moco. I feel certain this would be covered with the right contact in customer or tech service.

[zilla]

I lost a weight off of my rear rim and dinged fender  covered by warranty. New fender on order , keep fight-en man

[bobsplus]

How many miles were on the bike?, I have the HD referance # and a 1-800 phone number guess I will start following up

[cwright2]

my front wheel weights came off but Luckily no damage.

[zilla]

bobsplus . the bike has 1250 miles on it had it in at 840 for pipes and Dyno  also did 1000 mile service at that time  . picked it up and went for a couple of short rides. was cleaning it up after when I came across the ding in the rear fender