Topic: Harmon Kardon out! In with the new, but what? (Read 4774 times)

Rosco444 · « **on:** August 18, 2012, 12:45:41 PM »

Guys, picked up my 2012 SESG in January and I'm on my 3rd Harmon Kardon radio. My dealer can not give me a brand new one from HK, they only have refurbs to offer me. Well at first I didn't care but now I've been convinced their audio guy hasn't got a clue how to fix these. Every time I schlep bach to HD, there's another issue with the refurb. No left channel, no display and now no volume. WTF is going on?
So I'm thinking about trashing the whole HK radio and give myself an upgrade that Harley Davidson should have done a decade ago. I would like to find a plug and play aftermarket AM/FM/CD/IPod/NAV radio out there that does it all, maybe even CB, but haven't a clue where to start. Any suggestions on a manufacturer, model name or company that has a replacement upgrade that fits exactly in the slot in is weather resistant?

Mr John DEUFF · « **Reply #1 on:** August 19, 2012, 06:49:18 AM »

I have installed a complete Alpine system: the IDA-x 301 RR with the small amp KTP-445, with Hawg Wired adaptor. Works fine and really better sound than the HK unit. I don't have CD anymore, using just Ipod and usb key. The installation is plug and play and easy to do.

smkymtnboy · « **Reply #2 on:** August 19, 2012, 07:51:44 AM »

Quote from: Rosco444 on August 18, 2012, 12:45:41 PM

Guys, picked up my 2012 SESG in January and I'm on my 3rd Harmon Kardon radio. My dealer can not give me a brand new one from HK, they only have refurbs to offer me. Well at first I didn't care but now I've been convinced their audio guy hasn't got a clue how to fix these. Every time I schlep bach to HD, there's another issue with the refurb. No left channel, no display and now no volume. WTF is going on?
So I'm thinking about trashing the whole HK radio and give myself an upgrade that Harley Davidson should have done a decade ago. I would like to find a plug and play aftermarket AM/FM/CD/IPod/NAV radio out there that does it all, maybe even CB, but haven't a clue where to start. Any suggestions on a manufacturer, model name or company that has a replacement upgrade that fits exactly in the slot in is weather resistant?

if you want the stock hk to work send it to iron cross audio. warranty may cover. search iron cross on this site for more references.they do offer discount to members here if warranty will not cover.

Iron Cross Audio · « **Reply #3 on:** August 19, 2012, 09:30:59 AM »

Quote from: Rosco444 on August 18, 2012, 12:45:41 PM

Guys, picked up my 2012 SESG in January and I'm on my 3rd Harmon Kardon radio. My dealer can not give me a brand new one from HK, they only have refurbs to offer me. Well at first I didn't care but now I've been convinced their audio guy hasn't got a clue how to fix these. Every time I schlep bach to HD, there's another issue with the refurb. No left channel, no display and now no volume. WTF is going on?
So I'm thinking about trashing the whole HK radio and give myself an upgrade that Harley Davidson should have done a decade ago. I would like to find a plug and play aftermarket AM/FM/CD/IPod/NAV radio out there that does it all, maybe even CB, but haven't a clue where to start. Any suggestions on a manufacturer, model name or company that has a replacement upgrade that fits exactly in the slot in is weather resistant?

That is unacceptable....and why we do not exchange units.
I completely understand why you would want dump the HK, but if you want to retain it and have it fixed right, let us know.
Because its still under warranty, we would be willing to work with you on the price.

Rosco444 · « **Reply #4 on:** August 19, 2012, 09:20:04 PM »

Thank you guys for your responses. I will consider sticking with the HK but,

I do have a question for Iron Cross Audio, if it is warrantee work, what do we need to work out a price on?

Boxman88 · « **Reply #5 on:** August 19, 2012, 09:38:04 PM »

Quote from: Rosco444 on August 19, 2012, 09:20:04 PM

Thank you guys for your responses. I will consider sticking with the HK but,

I do have a question for Iron Cross Audio, if it is warrantee work, what do we need to work out a price on?

I am waiting to see the answer to this one also.
Warranty to me means $0.00 dollars to fix. Maybe pay too ship to ICA but nothing else.
This should be a good one.

Iron Cross Audio · « **Reply #6 on:** August 19, 2012, 10:20:16 PM »

Quote from: Rosco444 on August 19, 2012, 09:20:04 PM

Thank you guys for your responses. I will consider sticking with the HK but,

I do have a question for Iron Cross Audio, if it is warrantee work, what do we need to work out a price on?

We do not do the warranty work for Harley.
Because your radio is still under warranty, we would be willing to work with you on a price.

smkymtnboy · « **Reply #7 on:** August 19, 2012, 10:33:36 PM »

iron cross repaired my radio cheaper than i could keep going back and forth to the dealer just to hear we will get you another one. two years ago and still works great!

mjb765 · « **Reply #8 on:** August 20, 2012, 10:33:57 AM »

Iron Cross repaired a radio for me also...they are very fair on price and the work and turn around time is excellent. I had the radio shipped to them, repaired and back in my hands faster than I could get a appointment at the dealer for them to look at it.

BigLew55 · « **Reply #9 on:** August 20, 2012, 10:49:27 AM »

Quote from: Boxman88 on August 19, 2012, 09:38:04 PM

I am waiting to see the answer to this one also.
Warranty to me means $0.00 dollars to fix. Maybe pay too ship to ICA but nothing else.
This should be a good one.

Seems to me you have a choice: Free exchange unit from HD under warranty, or a fixed unit from Iron Cross for a negotiated price. I assume they offer a price discussion because they recognize you have a no-cost alternative.

Has anyone had a bad experience with ICA? I have never heard anything but positive feedback about them, and plenty of it! That's not too common these days.

Boatman · « **Reply #10 on:** August 20, 2012, 12:46:23 PM »

Quote from: mjb765 on August 20, 2012, 10:33:57 AM

Iron Cross repaired a radio for me also...they are very fair on price and the work and turn around time is excellent. I had the radio shipped to them, repaired and back in my hands faster than I could get a appointment at the dealer for them to look at it.

X2-That's what I did too.

Didn't want to leave the bike at the dealer for a week or more so did it my self and sent radio to iron cross on my dime. Everyone is different though.

Iron Cross is a fine vendor to work with.

miker · « **Reply #11 on:** August 20, 2012, 01:39:50 PM »

Ditto.....quick turnaround...Are they making and installing the head unit death bolts for the handlebar clamp? I thunked they would gotten rid of em...

mjb765 · « **Reply #12 on:** August 20, 2012, 02:18:02 PM »

Quote from: miker on August 20, 2012, 01:39:50 PM

Ditto.....quick turnaround...Are they making and installing the head unit death bolts for the handlebar clamp? I thunked they would gotten rid of em...

I thought that's been changed at the production level. That bulletin is over a year old.

miker · « **Reply #13 on:** August 20, 2012, 02:19:30 PM »

And your point?

mjb765 · « **Reply #14 on:** August 20, 2012, 02:41:03 PM »

Quote from: miker on August 20, 2012, 02:19:30 PM

And your point?

I'm pointless......

miker · « **Reply #15 on:** August 20, 2012, 03:02:38 PM »

Me too....

Rooster · « **Reply #16 on:** August 21, 2012, 11:12:12 AM »

Quote from: smkymtnboy on August 19, 2012, 10:33:36 PM

iron cross repaired my radio cheaper than i could keep going back and forth to the dealer just to hear we will get you another one. two years ago and still works great!

This seems like the best advice. Same reason a lot of us just installed the Heat Demons instead of half a dozen times trying to make the HD ones last. Done right the first time is always the goal. I have heard nothing but good comments about Iron Cross.

9 1/2 Beers · « **Reply #17 on:** August 21, 2012, 12:52:15 PM »

Iron Cross fixed my radio, first time

TN · « **Reply #18 on:** August 22, 2012, 07:50:55 AM »

flatscreen too much?

BADBAGG · « **Reply #19 on:** August 22, 2012, 05:55:48 PM »

Iron Cross fixed one for me also. Great job quick turn around. Been over a year, no issues...

Rosco444 · « **Reply #20 on:** August 24, 2012, 08:52:41 AM »

First of all thanks for your input, I found it amazing that Iron Cross Audio was everyones first choice of action with a Harmon Kardon problems. I reached out to ICA to explain that I'm giving my dealer one last chance to make this right since they got their fingerprints all over this. I'm heading to HD today with a half-assed feeling it'll be done right and that I'll be able to ride home with my tunes. ......

mjb765 · « **Reply #21 on:** August 24, 2012, 11:36:54 AM »

Quote from: Rosco444 on August 24, 2012, 08:52:41 AM

First of all thanks for your input, I found it amazing that Iron Cross Audio was everyones first choice of action with a Harmon Kardon problems. I reached out to ICA to explain that I'm giving my dealer one last chance to make this right since they got their fingerprints all over this. I'm heading to HD today with a half-assed feeling it'll be done right and that I'll be able to ride home with my tunes. ......

Which dealer are you using??? I am 20 minutes from you over in Westbury.

Rosco444 · « **Reply #22 on:** August 24, 2012, 11:54:28 AM »

Miracle Mile in Great Neck. On my way there now.

mjb765 · « **Reply #23 on:** August 24, 2012, 12:50:37 PM »

Quote from: Rosco444 on August 24, 2012, 11:54:28 AM

Miracle Mile in Great Neck. On my way there now.

I was just there yesterday!! Who has been working on your bike?

Rosco444 · « **Reply #24 on:** August 24, 2012, 05:02:56 PM »

All good. It was great riding home with Stevie Ray and a little bit of Janis. My riding buddies! Never thought I'd miss them until you do without for a few weeks. BTW they ordered my chrome recalled voltage regulator, that'll be next week.
Thanks Brothers!

MJB,

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Author Topic: Harmon Kardon out! In with the new, but what? (Read 4774 times)