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[GregKhougaz]

I have found that polite persistence works with HD customer service.  They have to give some resistance or they'd be doing too much, I imagine.  Probably best not to mention anything "legal."  It appears that the customer service reps are instructed to just stop talking if you do. 

Interesting that I have still not gotten a call back from HD re the D402F dealer installed and that Dunlop says should not have been.    On the other hand, the SERG seems to ride fine with the 402 on the front.  I have not pushed it at all though.   Dunlop's comments and e mail concern me but I take them with "salt."

Jerry is right, above.  It makes no sense that with all the testing these companies do, that we have this much of an issue with the tires. 

GK

[Diamondback]

 

So they will only replace those bikes for which the owners (whom ride the most) complain the loudest.

Not good customer relations..

 

[LETS_ROLL]

Just thought I post my recent experiece with a cuping issue and taking it to the dealer.
Went to the dealer and told them what was happening with my front tire and the service manager was like, no sweat got a recall notice right here. You have to be with in the guide lines of course, like X amount of thread life left, wich I had only 7800 miles on the tire.  They are putting a 408 tire on the bike no charge. Let's Roll

[GregKhougaz]

Gabe, 

     Let us know if you can get a copy of the recall notice.  Thanks! !

Greg

[04se103]

Just thought I post my recent experiece with a cuping issue and taking it to the dealer.
Went to the dealer and told them what was happening with my front tire and the service manager was like, no sweat got a recall notice right here. You have to be with in the guide lines of course, like X amount of thread life left, wich I had only 7800 miles on the tire.  They are putting a 408 tire on the bike no charge. Let's Roll

That's the way my experience went with my Dealer Saturday new 408 replaced 407  

[grc]

Just thought I post my recent experiece with a cuping issue and taking it to the dealer.
Went to the dealer and told them what was happening with my front tire and the service manager was like, no sweat got a recall notice right here. You have to be with in the guide lines of course, like X amount of thread life left, wich I had only 7800 miles on the tire.  They are putting a 408 tire on the bike no charge. Let's Roll

It would be nice to know the details of that notice or bulletin.  As in what are they going to do for those who had to buy new tires previously because H-D blew them off?  If this is a true recall, and not just another so-called H-D "enhancement" program, there should be recourse for those who had to pay previously for new tires.

Jerry

[GregKhougaz]

Anybody??     Let us know if you can get a copy of the tire recall notice.  Thanks! !

Update:  Debbie from HD customer service finally called me back today (after I had called her again) and says I was supposed to get a D408 and that the dealer had been instructed.  She says that she thought it was already taken care of.  I'm supposed to receive a call from the service dept at dealer tomorrow to come in and get the D408.  Really tired of this!   

[Diamondback]

 

[grc]

I just finished searching the NHTSA web site for recalls or defect investigations for either H-D or Dunlop, and came up with nothing for this issue.  Odds are this isn't a safety recall, but another H-D program.  If anyone gets hold of a copy, they need to post it so other's can print it out and take it to their dealer. 

Jerry

[LarryB]

HD stock couldn't handle it, this is left to dealer discression, no cross the board recall.

[GregKhougaz]

       If the sequence of events was as jettjockey was told above, (Reply #14) it could be easily documented or "discovered" if there were ever litigation over this.  If it came out that HD insisted turning the tire around for cosmetic reasons and Dunlop complied, it would be embarrasing to both, to say the least.  I thus think that HD will replace cupped tires within reason for those who complain (see reply above re "polite persistance"). 

       This may be a dealer discretion item at first.  My dealer was no help.  That may be because HD is not paying the dealers for their labor.  Once I went to HD customer service, it got handled though even then I had to go back and forth between HD and dealer several times.  Dealer says HD sent wrong tire (D402) but HD is silent.  I'd call the whole thing a cluster f___ ! 

[jettjocky]

Will, after all that has been said & speculated, I agree with your summary of the situation, 

[DICKW]

I'd call the whole thing a cluster f___ ! 

I agree with you.

I talked to my dealer on Friday and called MOCO and they are replacing my tire (no charge) with an 408................... took a total of 15 minutes. Quite a few miles on it too.


Some dealers 

[GregKhougaz]

Finally got my 408F, today! Does not feel noticably different than the 402 but at least it's what Dunlop says should be on there. 

Let the cupping begin? ! ? ! ?                     

[LarryB]

Finally got my 408F, today! Does not feel noticably different than the 402 but at least it's what Dunlop says should be on there. 

Let the cupping begin? ! ? ! ?                     

Greg, I got 6k on my 408f and it's fine. just sayin. but I got 13.5k on my 407f