FYI, the Motor Company does not share ANY emissions information with dealership staff, via service bulletins, or any other resource. In fact you will not find anything about emissions control in any literature that HD provides.
If by that comment you mean they don't label the information with a big sticker that says "Emission Control", then you're probably correct. Otherwise, I have to disagree. There is an entire separate manual that deals with emission control items, among other things, called the Electrical Diagnostic Manual. All that stuff in there about sensors, ECM's, diagnostic codes, etc., is part of emission control. It isn't necessary to label it as such, anyone who knows anything about the subject knows what it is. Also, unless H-D has stopped it to save a few more bucks they can divert to executive compensation, they used to offer new model training that would cover these types of issues as well. As is the case with all such training, it is up to the dealer to send his people to the training. Maybe you should ask your service manager or dealer about that.
BTW, if you glance through the Tech Forum information from H-D, you'll find several references to catalytic converters, even in the Dyna section and the Sportster section. So much for your contention that H-D doesn't share any info with you about emission controls.IMHO, anyone who wants to be considered a professional can't just sit back and wait for the information to be hand delivered and spoon fed to him. If H-D doesn't make any of this info available, how do you suppose those of us not in the business find out all about it? If we can do it, an insider like a dealership employee can surely do it. I don't accept the excuse that H-D didn't specifically tell you, so it's OK for you not to know and to not be able to answer a customer's question. If you don't know, offer to find out, don't just blow the customer off. Ask questions of the boss, who may have the info and just hasn't passed it along yet. Or check the H-D web site for the info, or contact the tech hotline if necessary. Or lord forbid, walk over to a few of the new bikes and look. I think a quick visual examination might shed some light on certain items, maybe even the question about catalytic converters being on all 2010 Touring models.
Jerry