First off let's talk about Warranty work. If you modified your engine with cam, heads exhaust or anything non stock HD as supplied your warranty is already in danger. Does not matter who's parts your talking about here. Now let's say you did modify your engine and it goes into the dealer and they reflash your ECM, there goes your custom tune out the window and most tuners have a hard time giving the tune to the customers for some reason. Now HD has a locked ECM to start with, why is that? To keep people out of them in the first place. The PV, SESPT, SEST or Mastertune are all treated the same when it comes to warranty coverage. PV gets hit the hardest as the screen mounted on the handle bars is a dead give away that the ECM has been modified, SESPT ans SEST both mark the ECM internally so it tells the dealership the ECM has been modified and that mark cannot be removed. As soon as the dealer tool gets plugged in it tells them the ECM is tuned and it gets added to you warranty record at HD! Why do you think that HD did that?
So the ECM is locked from the factory and has to be unlocked to be tuned. TTS has changed the lock for several reasons, the first and foremost reason is to keep the custom tunes from being screwed up at HD dealerships. Next on the list is that there are several areas in the ECM that can be adjusted and not all tuners are equal. Some tuners only replace 1 of 4 areas, so let's just say the ECM is tuned in all 4 areas and then someone comes along and uses another tuner on it and it screws the ECM up since they only changed 1 area and now it does match the other areas. Who fault is it? Bottom line here is that if you follow the directions the TTS system is much safer than anything else on the market as it prevents this from happening. How hard is it to take a copy of the ECM prior to programming it? Takes all of 1-2 minutes! Now once you have the saved file you can store it on our website so you can retrieve it anytime you like or you can store it anywhere you like on several computers and hard drives if that's what you want. Anytime you want to return it back you can. The dealership tools all work with anything other than reprogramming. The next software release for the Mastertune2 product will also store the saved files into the interface itself so you will have a copy there as well. Anyone who owns a Mastertune2 unit will be able to upgrade this feature into there unit for free. So the product saves the original file for you, we provide a free storage location on the Web for you and soon coming it will be stored into the interface too.
Now if you failed all that we can still help you but it requires the ECM to come to us so that we can remove the programming and return it to you. All you have to pay for is the shipping if we have to do this.
http://www.mastertune.net/repositary.php Tuning File Repository for file storage
All of this is being brought up now after it's been this way for near 2 years by people who are trying there best to make a mountain out of a mole hill, IMHO. Nothing more than trying to say the other competitors product is better when there is not one other unit on the market than can do what Mastertune does, when it comes to tuning and most of them have only tried to copy the Mastertune features but have been unable to perfect them. The self tuning was in Mastertune from 2008 when it was released to the public, now you have a copy in PV and SESPT but they still donot know how to or provided test tools to do EGR adjustments, cam adjustments and many other features that you get with all Mastertune products.