Update:
I went for a ride to Key West and back from my home in SW Virginia the week of 18 July. The bike didn't do well. I had some warning signs; occasional backfire, hard starting, and some other electrical shenanigans. I took the bike in for an early service, new tires, brakes (since they had the wheels off anyway), and a general look-see. I got to the lowlands of South Carolina when the XM started acting up. Intermittently would loose signal. That problem only got worse riding into Georgia and northern Florida. The XM became unusable due to "no signal", even though it was flat and clear line of sight to the sky (satellite). When I woke up in South Beach, Miami, the bike didn't recognize my fob. I brought along some fresh batteries for the fob, as per usual on longer rides. Changed out battery and no joy. I had my second fob along. Changed battery in it and no joy. Tried another new battery in the first fob. No joy. I googled the pin procedure, and did that. I would get three digits into the five digit code, and the screen would blank and go dead. Four digits in, blank out. Did that silly process about five times, and finally started. I rode down into the Keys and continued to re-start the bike with the pin. Same issue with the display blanking out as I entered the pin. It was a struggle to get the bike started every time. Made it to Key West. Woke up in the morning and the bike recognized the fob. Yay! Started back north, but then more radio issues. It started with clipping in the sound; I could hear the instruments but not voice. Then the music faded to nothing, with any source (FM, AM, BT). Continued north and then the ammeter started swinging between 14 and 16 amps. The needle would move vigorously, back and forth. Then the little odometer/tripmeter/gear indicator display in the speedo started dimming. It would wash out completely, so I couldn't see remaining miles to empty, etc. I made it home, albeit a quiet ride. I took the bike into Roanoke Harley Davidson the first Friday I was back. I wrote down all the problems I've had with the bike, including the month long repair issue I had in August of last year. I told them I think there was an electrical issue that needed sorted; most likely a ground problem, as that's the only thing I can think of that all systems share in common. The dealer ordered a bunch of parts. Took a week for the parts to arrive, then they had to fit the bike into the service schedule. Three weeks in, last week, the dealer had all the new parts on the bike, but needed to take the bike on a longer ride to confirm all repairs were a success. It rained on Monday and Tuesday, and the dealer doesn't ride customer's motorcycle the rain for safety reasons (yeah, SMH). In the meantime, I told the dealer I thought the bike fit the criteria of a Lemon per the Commonwealth of Virginia's laws. They gave me a quote on a trade, at my request, but the numbers were not very good. I sent a FedEx letter to Harley Davidson Motor Company, requesting they buy it back. I called HD Customer Care, and asked them to start the process on buying the bike back. I have had zero call-backs from Harley Davidson in Milwaukee in over three weeks. I've called them repeatedly. I hadn't heard from the dealer since they called in week two, so I gave them a ring last Friday. I was told that Harley Davidson in Milwaukee had called them on Wednesday (this is last week) to tell them to stop work on the bike. I've now been without my CVO for four weekends, this time. I called HD Customer Care again yesterday. Was told no update; the case has been sent to the Consumer Affairs department, but the manager was leaving for the dealer show in Vegas and he didn't know when she would be able to address my issue. I asked if there was any timeline, and he just asked that I have patience.
I've owned this CVO for 13 months, and it has been out of service for nearly eight weeks during this period. I expected a premium motorcycle and a premium customer service experience when I purchased this CVO. I've had neither.
Thought I would let others know of my experience, and let it inform you as you wish.
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Topic: Engine sounds awful and no power (Read 19417 times)