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[tjstreetglide]

I notice that the heat shield under my right leg is pitting and rusting. Anyone having similar probams on with any chrome?
My stealer says that the MOCO will replace only one piece of chrome per bike and I should wait in-case there is a problam with a very expensive one starts pitting. Does policy this sound correct to all or is the stealer misinformed? 

[sadunbar]

I notice that the heat shield under my right leg is pitting and rusting. Anyone having similar probams on with any chrome?
My stealer says that the MOCO will replace only one piece of chrome per bike and I should wait in-case there is a problam with a very expensive one starts pitting. Does policy this sound correct to all or is the stealer misinformed? 

This has never been my experience...  Both of my 04 SEEG's had mutiple pieces of chrome replaced for pitting or peeling - all under warranty.   

[JCZ]

Many of us had multiple pieces replaced on the 04 and 05 SEEGs.  Some members had their wheels replaced two or three times.

So if all of your chrome goes bad in the first four months, they're only going to replace one piece?  I'm calling BS on that one.  I'm not an attorney but I'd think that would set the MoCo up for a class action law suit.  Maybe some of the legal begals here can lean on this and share their perspective......unofficially, of course.

[sadunbar]

Many of us had multiple pieces replaced on the 04 and 05 SEEGs.  Some members had their wheels replaced two or three times.

So if all of your chrome goes bad in the first four months, they're only going to replace one piece?  I'm calling BS on that one.  I'm not an attorney but I'd think that would set the MoCo up for a class action law suit.  Maybe some of the legal begals here can lean on this and share their perspective......unofficially, of course.

Fairly incredible that the dealer would try that line...  You would think customer service would be at its peak during the slow economy...

[tjstreetglide]

It does seem unreasonable. When I got my warranty papers I don't remember seeing the exclusion pages.Then when I purchased the extended from Jenni all I got from her is the first page. I purchased my bike at a differant dealer than I bought my last four bikes at. "They couldn't guaranty me one." To bad.  I think the rest of my work will be done at my old dealer.

[SBB]

Fairly incredible that the dealer would try that line...  You would think customer service would be at its peak during the slow economy...

Customer service is great at my dealer.
My advice is to stand firm and don't let them run over you or bully you with their scare tactics.

SBB

[hdnik]

I notice that the heat shield under my right leg is pitting and rusting. Anyone having similar probams on with any chrome?
My stealer says that the MOCO will replace only one piece of chrome per bike and I should wait in-case there is a problam with a very expensive one starts pitting. Does policy this sound correct to all or is the stealer misinformed? 

Sounds like your Dealer is having some issues with the MOCO's warranty admin people. Dealers are measured on how they compare to regional averages for warranty claims. One month he may have had a bunch of big claims throwing his ratios off and now the MoCo is all over him... Give him some time and he'll get it covered.

[CVOTequila]

yeah get that chrome replaced......now!!   

[djkak]

Fairly incredible that the dealer would try that line...  You would think customer service would be at its peak during the slow economy...

Next time anyone is on the phone with Milwaukee’s Customer Service, ask the person on the line for confirmation of this policy. The question is “what is Harley-Davidson’s policy regarding defects in the chrome finish of multiple components on the same motorcycle?”

[CVOTequila]

have yall heard of this "36 inch rule", or something like it, where unless you can see the defect from 36" or further they wont replace?

[Kevinski]

I had several chrome parts and even the frame replaced due to corrosion on my 07 CUSE

Kev

[sadunbar]

Next time anyone is on the phone with Milwaukee’s Customer Service, ask the person on the line for confirmation of this policy. The question is “what is Harley-Davidson’s policy regarding defects in the chrome finish of multiple components on the same motorcycle?”

And what would you suggest their answer would be, djkak?   

[Wanna ride]

What a crock! That would be like Chevy saying they were only going to warrant one electric door lock, on your four-door truck cab, when they all use the same solenoids, wiring, connectors, etc. Just another example of the stealership or the MoCo trying to get over on us.

[djkak]

And what would you suggest their answer would be, djkak?   

It seems to me that the horse’s mouth would be a good place to begin looking for an answer. It’s easy enough, and I believe that if a policy like this exists, Milwaukee would talk about it if they were asked.

[JCZ]

It seems to me that the horse’s mouth would be a good place to begin looking for an answer. It’s easy enough, and I believe that if a policy like this exists, Milwaukee would talk about it if they were asked.

I think you have a valid point.  If I were talking to them about an issue, I'd certainly ask them about the chrome issue and the supposed 36" rule.

[CVOTequila]

I am most intersted to determine if the 36" in rule is true.     

[DICKW]

I have heard of this so called 36" rule from my dealer, but when it comes down too it if I ain't happy with it they are good and replace it.

Is the rule an "actual rule" I have no clue.

I do know that replacing only one peice of chrome under warranty is complete BS.

Stand your ground and don't give in. My thought is, If you give in once........your done! 

[grc]

I notice that the heat shield under my right leg is pitting and rusting. Anyone having similar probams on with any chrome?
My stealer says that the MOCO will replace only one piece of chrome per bike and I should wait in-case there is a problam with a very expensive one starts pitting. Does policy this sound correct to all or is the stealer misinformed? 

Now that is the tactful way of saying it.  Those of us who don't have much in the way of "tact" would say it a little differently, as in "your dealership is FOS and is lying to you".

Read the actual statement of the warranty, and no where will you find any such BS.  If the part is defective (as opposed to damaged), it is covered no matter how many other parts on the same bike are defective.  Harley and many of it's fine dealerships have taken the art of avoiding responsibility to alltime levels of absurdity, but at the end of the day the warranty is a legal document that they can't verbally change on a whim.  Only when enough people refuse to let these people get away with this crap will things change for the better.

The advice from the other's about contacting the MoCo directly is right on the money.  And if somehow you get a brain dead individual on the phone who tells you the same thing, demand to speak to the boss.  And if you later get more than one piece of chrome with a defect and they refuse to take care of it, see a lawyer versed in warranty law.

Jerry

[CVOTequila]

I have heard of this so called 36" rule from my dealer, but when it comes down too it if I ain't happy with it they are good and replace it.

Is the rule an "actual rule" I have no clue.

I do know that replacing only one peice of chrome under warranty is complete BS.

Stand your ground and don't give in. My thought is, If you give in once........your done! 

   Yeah one piece of chrome under warranty is just unacceptable!!

[Wheelsnkeels]

That's just plain ole BullChit I'd insist they fix it. If it recurs they can fix it again! that is how a warranty works.