Mike,
Your not alone. San Diego Harley is as bad if not worse. They used to be the only game in town and people put up with it. Now we have a new store (BIGGS) in San Marcos that is the way a sales/service operation should be run (these dealerships need to realize that we are spending leasure dollars.....not rent money, not buying groceries......FUN money). San Diego has 2 stores now, but the main one employ's the dregs of the Harley planet. There are a couple of good guys there, but the parts counter guys don't know enough about "OLDER" bikes (like even '99 and '00 boy those are realy freakin old) to be able to give you a simple set of brake pads for a '99 Ultra (they ask "is it twin cam?? oh you get the 4 piston jobs.....bullsh$t....they were the old EVO style calipers. Even after an argument they insisted they were right).
The clothing bitches in San Diego Harley SUCK!!!! No discussions.
I've asked these POS to order me a size 13 boot....."we can't do that....we don't stock those". I went at christmas time to get Mrs.Beagle some goodies, they didn't have a couple of item in her size, asked if they could order them, the sales bitch walked away and didn't come back. I dropped everything I had in my arm right in the middle of the store and walked out. A good bro bought me a watch there for X-Mas a couple of years ago, stopwatch timer didn't work, talked to some bitch Stacie or Tracie or something that was absolutly useless, she didn't even have a record that they ever sold the thing, couldn't order parts or get it fixed. I finally took it to a watch maker to have it repaired. I wouldn't buy a shirt or jacket in that store if it was 100 degrees below and I was naked.
Had a 5K service done (7 yr warranty stuff, normally I'd do it myself), a spark plug fell out on a 250 mile ride in the desert (no sh$t.....fell out), bad enough. They put the wrong freakin plugs in the bike, so my plug wrench (that came with the bike didn't fit). They pulled the PEM nut out of my air cleaner backing plate (had to pay for a new one), burned up the tour pack light, tech left the TP lid open too long (blamed it on me), didn't clean the oil off the voltage regulator....now I have oil stains in the garage and driveway. For all this, I have to do it all over myself, and pay $285.00 to them. Bullsh$t.
I'm taking my money to Biggs, and bringing everyone I can with me!!!
I hope someone from San Diego Harley is reading this, I'll be there Saturday for lunch, cause if Myke is buying, I'm eatin, then I'll go spend my money at Biggs