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[Dan_Lockwood]

Anyone have a phone number for the MOCO service line??

To contact the Motor Company directly, please write:
 
Harley-Davidson Customer Care
3700 W. Juneau Avenue
Milwaukee, WI 53208
 
To speak with a Harley-Davidson customer care representative please call (414) 343-4056. Our normal hours of operation are Monday through Friday 8:00 a.m. - 6:00 p.m. Central Standard Time (CST).

Good luck with your seat issue.

[scatla]

I just got my new seat and it is completely different, awesome, no gap, deeper bucket, lower, sits very nice. Supposedly dealer said this bulletin just came out and this is the new seat on the left.

[Dan_Lockwood]

That looks like a '10 SESG seat on the left.

I just picked up my new seat and I had the dealership order me a '11 SESG seat for my replacement.

The new seat pan is injection molder and is a lot stiffer, no thermoformed and trimmed pan like the '09 SERG seat.  Also the nose fits a lot tighter at the console than my '09 seat ever did.

On a side note, I had a '08 SERK Annie and that seat, other than not being very comfortable, we a great fit.  There were no gaps at all and it looked great.  For longer trips I bought a Sundowner seat and it worked great, but it was fugly to no end.

When I had all my issues at first with the '09 seat, I took the Sundowner off the wall and it fits great without any gap at all and I can't even yank the nose up off the tank, perfect fit.  It's still fugly, but I never use it anyway.

The new '11 SESG seat has the reptile print like th '08 seat had and it's not that bad of a match from the back rest on the chopped tour pak that matched the original '09 Buffalo print.

So far I think my '11 SESG seat is going to be great.  It's also just a bit thicker in the rear for the BSR so she should like it better than the original '09 seat.

I'll take pictures this weekend and post them.  I'll give a riders review as soon as the rain quits here in St. Louis.

[YELLOWBIRD]

Dan,
   
So how is the new seat? Does it feel better, fit the gap, etc, etc? Just checking in to see

how everything turned out. Could you post photos when time allows?

In the process of getting me a new one as well.


Thanks in advance!

Ride Safe,


YELLOWBIRD

[Dan_Lockwood]

Dan,
   
So how is the new seat? Does it feel better, fit the gap, etc, etc? Just checking in to see

how everything turned out. Could you post photos when time allows?

In the process of getting me a new one as well.


Thanks in advance!

Ride Safe,


YELLOWBIRD

I took pictures Saturday and was going to post them, but got side tracked with my new files going into iTunes.  I now have 163k songs and I'm hand sorting to week out the duplicates etc.  That's 861 gig of MP3's.

Sorry about the side step in the reply.

I put the seat on last week and rode a couple hundred miles on Saturday with the wife on the back.  The seat is VERY comfortable for both me and her.  The front is more of a bucket seat than the '09 seat was.  I had to remove the seat frame rails that were put on to bandaid the original '09 seat.

The fit at the tank/console is great and it never once moved during my ride.  With my fat arse in place, it never pulled a bit in front.

As a free replacement under my warranty, I think I made a great choice.  The reptile print is a bit different than the buffalo on the back rest of the chopped tour pak, but not enough to make me want to change it out.

This seat gets my vote as a permanent fix for the '09 issues.

I'll still post the pictures later this week.

[DAW]

Well after talking with Customer service  about my 09 CVO roadglide seat gap after the dealer was told by customer service that they can't do anything because it is out warranty customer service decided to send me a new seat. It came in today, I was thinking it would get a completely different looking seat but it was the same seat as the original including the same gap. The seat gap brand new out of the box was just as bad as the two year old seat was. Has anyone gotten a 10 or 11 CVO seat from Harley to replace this one?? Below is a picture of the new seat I installed today.
Dan

[digga25]

Daw,I cant believe that. They sent you the same seat? Incredible. I had the same problem. Brought a copy of the bulletin to the dealer,had to wait for them to order the frame rails,then found out on my own that they dont work with the bag guards.So I modified them to fit and it helped but still had a gap. Got so pissed, after spending a lot on the bike, that I threw the seat away and bought a  mustang. Best decision.

[GregKhougaz]

$.02:  HD is not obligated to give you a different seat model for a warranty replacement.   Either way, the HD seat you get will be vinyl,  hot in Summer and slippery all the time.  Consider an aftermarket upgrade. 

[Big Dog]

I solved the gap with my oem seat; put the p.o.s in storage shed and installed a new C&C leather seat, problem solved!

[Dan_Lockwood]

Here is the picture of my new '11 SESG seat that I received under warranty replacement.  The MOCO authorized an '09 SERG replacement seat and I had already had two of them so I didn't want another ill fitting seat to just have to complain about.

At the dealership they told me the '09 SERG seat was almost $100 more than the '11 SESG seat.  I had already tried a '10 SESG seat and it fit well, but I had heard issues with them as well.  I sat on a showroom '11 SESG and it fit me very well and seemed to have a great fit on the tank/console area.

I asked my service manager if he would order me the '11 seat instead of the original '09 seat and said no problem.  He returns my '09 seat for warranty and he pays less for the '11 seat that I love on my bike.  This was a Win Win for me and them.

When out of warranty, it may be a bit more of an issue though.

When a new seat is put on with the same issue as the replacement was approved to correct, the problem is NOT solved!  The MOCO had committed to fix your problem and it's not fixed, order again, but this time do the later seat.

Yes, I could have purchased a new seat like everyone else has done, but why if the '11 seat fits me and the MOCO should make the bike right, period.

When I talked to the tier 2 service person at the MOCO, she said that they would get me another '09 seat.  I asked her if I could have them do the '11 seat and she said no.  I suggested that if there were a difference in pricing between the two, I would pay the difference.  I actually thought the new seat would be more.  She said that would be between me and my dealer.  So I read between the lines and found out that the seat was less and the service manager jumped at my proposal.

Don't let the seat issue drop until you're happy.

Good luck everyone with the seat replacement issues.

[YELLOWBIRD]

Dan,

Thanks for the update and the posting of the seat. Looks real good!


Hopefully they will do the same for me.


Ride Safe!


YELLOWBIRD

[Dan_Lockwood]

Dan,

Thanks for the update and the posting of the seat. Looks real good!

Hopefully they will do the same for me.

Ride Safe1

YELLOWBIRD

The MOCO will not upgrade even though it's a cheaper seat, but your dealership should work with you when you approach them about your interest in a better fitting seat that they will not have to worry about again.... and it's cheaper for them.

Good luck.

Have a great holiday weekend.

[Highjagger]

Good solution .