Catahoula,
It sounds like the tensioner is way too loose or even might have a broken spring like happened to mine. It was a simple fix for me; I just drove to Hayden's shop and they gave me new springs. (god, I love living in CA!) Since you're in Texas, I guess you'll have to order them, if a spring is broken. A simple fix. Also, I was worried that a broken spring in the primary would cause a lot of damage, but since there are two springs, the unbroken spring keeps the broken spring's parts from floating around and causing havoc.
I doubt an over tightened compensator would make the noises you describe.
I've never had this problem with a Hayden... but it's worth a try. I have read posts about broken springs, etc. From what you've said, there might be a possibility that the primary chain is not adjusted properly. I will say that Hayden stands behind their products 100%.
However, if you can't find neutral easily, I would think it's because of a too-tight primary chain, not a too-loose one.
I would look to places other than the Hayden for the root cause of this...
Ken