Brian, Long story short, They agreed to do the stereo because they messed up on some other stuff! They usually wont do parts not bought there. I was originally going to do the harley upgraded stereo/external amp. I was not really happy with this but since that is all they would install and my lack of patience for such projects, that is what I was going to do. They were supposed to have ordered the parts to do this a couple months ago, and when I brought it in to get it done about a week ago, they got it all torn down and the removeable tour pack was changed to fixed mount. I called them the next day to make sure it was done before I went to pick it up. They advised me they were still waiting on parts, namely the amp. I advised them that I was lead to believe that the amp had come in over a month ago, so when I talked to parts dept, they advised me that the amp had only been ordered the day before.....needless to say, I was not happy. Tony (head of parts dept) was not there that day, and is also who I ordered the parts from a couple months earlier. The next day I get a call from Tony telling me that Harley has since discontinued the two channel amp and only has the four channel, which would require me going to a king tour pack with rear speakers, which I didn't want since I just paid for the chopped tour pack! So, Bill agreed to install the stereo to keep me happy over all the other mess ups with the parts. I don't think it probably hurts either that when they have events out there and need security, that me and a couple of my buddies volunteer our time, instead of the normal 30 + dollars an hour that we normally charge for off duty security jobs!
I am also going to do my zippers 113" through them for this reason. It stinks that they will not do any installs of any parts not bought there, but I understand why they do it, cause you can always find parts cheaper online and the online store usually doesn't have the overhead that they do for a wood and brick business. That is the other thing, I asked Tony to check into getting the hawg wired products through them even though it was going to cost me more, so I could have them install, but he was "to busy" that day. I like their service dept, wish I could say the same about parts dept. They have taken pretty good care of me, but I bought my last CVO there, plus about 18000 worth of repair and service work to this bike (including the wreck). I have been a good customer for them. I forsee another $7000 worth of work this winter by the time I get my 113" and Baker done, plus any other small odds and ends. I would ask that you not say to much to them or I will end up not getting my parts done either. That is why I still have my ride str9 still sitting at home uninstalled, cause I knew better than to even ask....already knew the answer NO! Bythe way, where are you getting your parts installed or have you already? and if so, where was it done?