I've made my mind up that if I go into a dealer and I'm thinking of trading and the service dept tells me they have not heard of these issues then it's time to go to another dealer. I'm over all the lies etc, I really am.
Like you I bought a lot of Harleys over the years and I used to try and get my service where I bought my bikes. Unfortunately Harley’s strategy has forced us to separate the two.
So, I buy where I can get the best deal on a bike that is already on the floor or incoming in no more than 2 weeks even if I have to travel out of state. IF it is convenient to do my service there and there is quality and integrity then so be it if not then there are other shops Harley and otherwise.
Like many here, I do all but the most major services myself so unless there is a warranty or recall issue my bikes rarely see the inside of the service department.