I always thought so. Here's the scenario..
My nephew bought a 2007 SE Springer, bought the five year warranty.
He found out recently that his fuel pump gasket under the console was leaking fuel on a full tank and subsequently messed up the paint.
Dealer and Harley rep say that the paint is not covered because it's cosmetic damage??
I would think that if one part fails and damages another, they're liable to fix under warranty.
Am I crazy or do you think there's a way around this crap?
First, the Extended Service Plan (not extended warranty) should spell out exactly what is covered and what isn't. It doesn't necessarily follow exactly with the original factory warranty. You need to get hold of an actual copy of the ESP that spells out what is and what isn't covered. You may find that the fuel pump is covered, but a gasket failure is not. I don't know that for a fact, but I have seen that sort of distinction in automotive service agreements.
If the gasket is a covered part, then you are absolutely correct in thinking that damage caused by the failure of a covered part should also be covered. For instance, if a valve keeper failed and allowed the valve to drop and destroy a piston and cylinder, all the damaged parts would be covered if the valve keeper was a covered part. However, H-D has been getting even cheaper than usual lately and has started using that "cosmetic" argument even on the original factory warranty. If you find that the gasket failure is covered, stick to your guns and insist that they show you in writing where failure of a covered part doesn't obligate them to repair other parts damaged by that failure.
Jerry
Author
Topic: Isn't the Extended Warranty the same as the factory warranty?? (Read 965 times)