More info on this topic.....Richard...................

Quote from: Majorrocky on April 22, 2009, 07:49:07 PM
I recently dropped my '08 SERK at the local dealer to have some passing lamps installed, turn signals relocated, etc. While I was there I made the statement that if there were any downloads available for this bike to go ahead and take care of it. One of the mechanics at the same dealer had mentioned several weeks ago that there was one available that would fix a problem that I had experienced (if you cut the bike of with the ignition switch first instead of the run / off switch on the handlebars there is a possiblity that the throttle by wire (?) may not have time to set the idle all the way down and when you crank it back up it runs at a constant high idle, requiring some magic combination of the ignition switch and run / off buttons to reset it).
Anyway, I digress... when I picked the bike up today I was told that there was indeed a "chargeable" code download available and that they had performed the update. I didn't catch the word "chargeable" until I went to pay the bill and even then it didn't really sink in.
I now wonder if I just got taken to the cleaners... The charge for that update was $149.95 (give or take with labor & local shop discounts, taxes, etc.). The charge code on the invoice was 33237-08C/DT.
Can anyone explain to me exactly what that update was / what it does and more importantly why I should have to pay $149.95 for a system update on a bike that I've had less than 9 months and has only a little over 3K miles on it? If there's a reason then so be it, I'd just like to understand it a little better.
I work in the I.T. field and when there's a system update available to fix issues with a computer it is generally made available for free. I'm gathering that's not the case with bikes?
Any insight anyone could provide me would be greatly appreciated.
Thanks,
Major
Ride On...................
My response:
I had them remove the parade mode as I felt it was unsafe. When i asked them to do it, the first thing out of their mouth was '$350.00"
I told them (dealer) that on the Harley Davidson Web site it states a one time "FREE" download to remove that feature.
After I talked with the General Manager he then talked to the Service Manager and they completed it at "no Charge".
You might check the website also and maybe could find more about your download.
Good luck and you know everyone on this site will be watching and giving you some expert advice.