Has anyone ever heard of extended warrenty ins. offered through harley rejecting to do engine work (chipped teeth on fly wheel) because i used a non harley oil filter. Filter has nothing to do with fly wheel problem. Of course i'm getting no help from dealer because they want me to pay. Does anyone have any suggestions as what i could do next. The bike is an 07 ultra cvo 110. I'm starting to feel like maybe i never should have left Honda. Thx.
First, the product you have (ESP) is not a warranty, it is a service contract similar to an insurance policy. Read the contract carefully to determine what the actual exclusions are, versus listening to some unethical dealership person who is trying to avoid doing the work for the lower dollar amounts they receive from the insurance company. How did the service contract folks find out you have a nonstandard oil filter anyway, if the dealership didn't tell them?
Have you called the administrator for the ESP yourself, or are you just listening to what the dealership folks claim the ESP folks told them? I suggest starting by calling them yourself, and if the first person you talk to just parrots what the dealer said then escalate your complaint to someone higher up the food chain. If all else fails, take them to small claims court.
IMHO, most of these obvious problems with ESP repairs are caused by the dealership personnel looking to screw with folks they don't like for whatever reason, or to avoid doing the work for the rates the ESP company pays. People with good dealers or indy's doing their ESP work never seem to have issues, even with modified engines that really aren't covered per the contract. Wonder why that is?
Jerry
edit: I would be highly surprised if the ESP folks are really requiring prior approval on relatively small repairs like a ring gear and starter drive gear, but considering how many claims they are getting these days for all the fine top quality stuff Harley pawned off on the customers and indirectly on the ESP folks, maybe they have set up a bunch of bogus reps to go around and seek out any possible excuse to refuse to pay for legitimate repairs. Or perhaps this dealership is one of those who got on the prior approval list due to playing fast and loose on claims in the past? Regardless, the recommendation remains the same. Consult the actual contract, talk directly to a supervisor or manager at the ESP company, and if they still refuse to do the right thing either sue the crap out of them in small claims court, or insist they return the money you paid for the useless plan. I still think you will find that the real problem was caused by the dealership, and if that's the case you need to find a different place to do business in the future. I've seen places try to play these games when people didn't buy the ESP from them, or they don't pay the inflated prices for the dealer to do the maintenance, or just because they feel like being pricks.
Using a different brand of oil filter should not affect coverage even for engine related failures, but using that BS excuse for not covering a failure that has nothing whatsoever to do with the oil filter is just pure unadulterated fraud IMHO. If this really is the way this company is going to do business going forward, I hope customers start cashing in those policies in droves, and new customers refuse to buy them in the first place.
Oh, btw, if you still have the stock compensator on the bike that may be why your ring gear and starter gear are screwed up. It was a fairly common problem with the 2007-2008 bikes.
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Topic: extended warrenty ins. (Read 1063 times)